Windward Ford of Hawaii - Service Center

Scheduling is easy online or by phone. Service department mechanics are great at diagnosing and repairing problems. All service is explained. Past issues are now gone as the new mechani Service department mechanics are great at diagnosing and repairing problems. All service is explained. Past issues are now gone as the new mechanics are fantastic and thorough. The employee list for this survey has not been updated for some time. Dealer Rater needs to check more often with the dealership for current employee lists for each department. More

Waited almost 11 hours for routine 60,000 mile service of my vehicle. Then was charged $200 over original quote with customer service representative blaming a fellow staff and never explaining the overage. my vehicle. Then was charged $200 over original quote with customer service representative blaming a fellow staff and never explaining the overage. More

Tried to double charge me the diagnostic fee for the same issue we originally came in for. the prices to fix repairs are outrageous. $600 to change rear rotors and brake pads is crazy. Feel like this dealers issue we originally came in for. the prices to fix repairs are outrageous. $600 to change rear rotors and brake pads is crazy. Feel like this dealership/service dept. has lost sight of its goals as a business. As a small business myself, I believe it's a business responsibility to always provide the best product/service available with the customer at heart. I feel Kailua Ford has become very transactional and lost its small town roots. More

Excellent service delivered with care and kindness! Stancie went above and beyond. Both Stancie and Isaac were outstanding! Stancie went above and beyond. Both Stancie and Isaac were outstanding! More

Quick sign-in and got my recall taken care of within the day. Excellent communication about when the car would be ready and quick turnover afterwards. day. Excellent communication about when the car would be ready and quick turnover afterwards. More

Enjoy taking my vehicle to the windward ford dealer! Will is n excellent service representative! Will is n excellent service representative! More

These guys are SO much better than Honolulu Ford. From the receptionist and cashiers to the technicians. I will never take my car to Honolulu Ford again. If you need a Ford dealer this is handsome do From the receptionist and cashiers to the technicians. I will never take my car to Honolulu Ford again. If you need a Ford dealer this is handsome down the next team on island. More

Very disappointed with this visit for service I had an appointment for 9:00 am for service on my son in laws scion when arrived I was told that the person who does the safety inspection had to leave but w appointment for 9:00 am for service on my son in laws scion when arrived I was told that the person who does the safety inspection had to leave but would be there after lunch I had doctors appointment so the service person asked if I could return after lunch i retuned to the dealership at about 1:15 I was told it would they would have it done by 3:00 as I had to wait for the service to be done. It took until 4:45 for my car to be serviced with that said not sure if I want to ever use this dealership for service again More

Wil, Aliah, and Vicky went above and beyond what I expected. They care for their customers. I highly recommend Windward Ford’s Service Department. expected. They care for their customers. I highly recommend Windward Ford’s Service Department. More

The service was great. They kept me informed of my status of my vehicle. The staff was wonderful. They kept me informed of my status of my vehicle. The staff was wonderful. More