Windward Ford of Hawaii - Service Center

Alani was a great service advisor. It was busy when I arrived and she handled everything very calmly. It was busy when I arrived and she handled everything very calmly. More

Excellent and quick service. Windward Ford is highly recommended. Full explanation of service and costs before the service was great. Windward Ford is highly recommended. Full explanation of service and costs before the service was great. More

Great service, timely, and the staff member Mariana was knowledgeable and helpful. Very customer centric dealership and repair. knowledgeable and helpful. Very customer centric dealership and repair. More

Very knowledgeable and courteous. Not all service centers of Ford is the same. Windward is Excellent experience. while Kalihi Ford was very POOR! Responsive and helpful. Kalihi, numer Not all service centers of Ford is the same. Windward is Excellent experience. while Kalihi Ford was very POOR! Responsive and helpful. Kalihi, numerous calls to Service Agents; Service Manager, resulted in no response or feedback to the Spring situation. Kalihi told to Text Picture at Phone they advised but no feedback. Granted, I did not by my Ford Explorer there, but glad I bought it at Windward Ford. I would do it again! More

Everyone was very pleasant and thorough pertaining to getting my car sorted out thank you .. getting my car sorted out thank you .. More

The staff is always so kind and helpful. I’m really grateful for the shuttle service as well. Happy to have my car back and fixed so quickly. I’m really grateful for the shuttle service as well. Happy to have my car back and fixed so quickly. More

Service was very quick very friendly responsive and quite efficient. Overall very very good service efficient. Overall very very good service More

My service representative Marina was very helpful. She listened to my concerns and squeezed me in as soon as possible. Marina was very communicative throughout the process of servicing my Bronco and I She listened to my concerns and squeezed me in as soon as possible. Marina was very communicative throughout the process of servicing my Bronco and I am grateful for her assistance throughout the entire process. Thank you Marina! More

Service agents were very honest in their reporting of the issues, and very considerate and flexible. Will gave me enough time to arrange for towing in & out. I was expecting a call after the parts were recei issues, and very considerate and flexible. Will gave me enough time to arrange for towing in & out. I was expecting a call after the parts were received, but after my agent left, there was no update from another agent until I called to follow up. After waiting a month for TCM, it was reported that the actual issue was with the transmission. I am not sure if that could have been detected earlier and whether a month-long wait could have been avoided, so my judgement is not based on that. I had to donate the car and spend a lot on rental (no loaner car provided). But the service agents were patient and honest in communication, and did not try to sell unnecessary work. More

My service technician, Will has been very helpful and really doing his best to help get my car repaired properly. We took it to another dealership previously in another state and they were not able to f really doing his best to help get my car repaired properly. We took it to another dealership previously in another state and they were not able to fix my car correctly on two separate items. Will was able to get me to parts needed to completely replace my transmission and my car is running great. I’m counting on him to discover my problem with my a/c that the other dealership also could not repair. I really appreciate how well he communicated with me and kept me informed of their progress. More