Windward Ford of Hawaii - Service Center

Super helpful and willing to go the extra mile in order to make sure everything was done right. to make sure everything was done right. More

My battery died got a jump drove to dealer and after checking to see if they had my battery in stock, they fit me in right then. I was out about 1 1/2 hour later!! Well done but still a bit expensive. T checking to see if they had my battery in stock, they fit me in right then. I was out about 1 1/2 hour later!! Well done but still a bit expensive. They also did 50 point inspection but failed to fill up my windshield wiper fluid so I know it wasn’t as thorough as usual. More

Service is improving from prior visits. Lack of loaner cars very disappointing when waiting on parts to arrive from mainland. Lack of loaner cars very disappointing when waiting on parts to arrive from mainland. More

Bad communication With following up for diagnostic Wether I still wanted to do it Should have called owner first diagnostic Wether I still wanted to do it Should have called owner first More

The whole service team was nice, accommodating and helpful with the appt. The service was fast and on time as well. helpful with the appt. The service was fast and on time as well. More

At a low bar, Windward Ford is the best Ford Dealer on the island for Service. It's tough these days for dealers to provide great service. These guys kick everyone else's butt by doing the job which is as the island for Service. It's tough these days for dealers to provide great service. These guys kick everyone else's butt by doing the job which is asked of them. Could they do a better job? Not in today's worker pool. They are doing the very best that they can. I believe the manufacturer could do a lot to help them. One thing would be to provide parts to them for recalls and repairs. Any problems these guys have fall on the manufacturer not doing their job well. The other Ford dealers have this problem too, however, the other dealers suck, and Windward Ford does not. Their employees care. They answer the phone. Try calling the other 2 dealers, you will not get through. It's like they don't want money. Go to Windward, keep your sanity. More

Marina and the team at Windward were great! They got all my 150K maintenance done on my Mustang in one day. My car drove so much better after the maintenance was done and my adaptive driving wa They got all my 150K maintenance done on my Mustang in one day. My car drove so much better after the maintenance was done and my adaptive driving was reset. They went above and beyond when my phone died; they tracked down a charger for me. I was throughly impressed with the customer care and work on the vehicle. I will definitely be going back. More

They clearly explained what they're going to do. And what needs to be done in the future. Very good work. Thanks And what needs to be done in the future. Very good work. Thanks More

Excellent service especially Marina who displayed grace and professionalism, I appreciate her ability to work well with her customers and professionalism, I appreciate her ability to work well with her customers More

As always, I received friendly courteous service. My repair was completed a little earlier than expected which important due to another appointment following this one. Kudos to the mechanics and espe My repair was completed a little earlier than expected which important due to another appointment following this one. Kudos to the mechanics and especially my advisor who worked a miracle to expedite my job. More