Windward Ford of Hawaii - Service Center

Will of Windward Ford Service was very pleasant to deal with on phone when making an appointment to correct a manufactory recall issue. When dealing with him in person at the appointment time, was friendl with on phone when making an appointment to correct a manufactory recall issue. When dealing with him in person at the appointment time, was friendly, personable and helpful. He delivered my vehicle as promised and also made sure to explain the work done under the recall. More

Will was amazing! Not only was I able to get the appointment time that I wanted, but he also assured me that my car would be taken care of quickly. He delivered! My Not only was I able to get the appointment time that I wanted, but he also assured me that my car would be taken care of quickly. He delivered! My truck had to go in for a recall issue, but they also did a quick check on other items with my vehicle. They advised me of some potential issues, and recommended a follow up service. They are very nice here! More

Service representatives were very friendly and personable. They were helpful in checking in my vehicle. personable. They were helpful in checking in my vehicle. More

Excellent service from Jose and Will in the Parts and Service departments. They got my car in at my convince and got the windshield replaced and ready faster than anticipated. Service departments. They got my car in at my convince and got the windshield replaced and ready faster than anticipated. More

excellent service - great dealership . repair was accomplished in a very reasonable time. mahalo and aloha repair was accomplished in a very reasonable time. mahalo and aloha More

Had a trailer brake controller installed. Picked up truck after service advisor said job was complete. Discovered after hooking up to the trailer that brake controller doesn’t work. Called s Picked up truck after service advisor said job was complete. Discovered after hooking up to the trailer that brake controller doesn’t work. Called service department and was told to install aftermarket controller or may need to install different body control module. Asked to speak with a manager at this point because the whole reason to pay for an original ford product was to have reliable original parts because I tow heavy regularly. If I really needed additional parts I should have been advised at the latest when the truck was in the shop and not sent home thinking everything was fine. Been a week and no word back from the manager. Should have known better than trusting this service department with my vehicle. Purchased a set of tires for another truck a number of years ago and they sent me out the door with the lug nuts loose. Made it about a mile down the road before someone flagged me down. At least they didn’t charge me to send someone out to jack the truck up and properly tighten things. Would give them a no star rating if possible. Not really a service advisor or parts department issue. Both provided excellent service. Management needs to resolve customer issues in a timely manner and if the job is beyond the capability of service personal the job needs to be referred to another dealer that can handle it. More

They were able to fit me in the next day when an unexpected problem occurred. unexpected problem occurred. More

Great communication. Great timing. Excellent service that makes me trustworthy of your services. Thank you Great timing. Excellent service that makes me trustworthy of your services. Thank you More

fast, friendly, great customer service always. yes, yes, yes, yes, yes, yes, yes, yes, yes yes, yes, yes, yes, yes, yes, yes, yes, yes More

Great service. They took my car in that day and fixed the issue in a timely manner They took my car in that day and fixed the issue in a timely manner More