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Windward Ford of Hawaii

Kailua, HI

4.3
1,014 Reviews

725 Kailua Rd

Kailua, HI

96734

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1,014 Reviews of Windward Ford of Hawaii

June 15, 2023

engine light came on and they don't know why. It continues to come on and off. rumbling from front end when decelerating they don't know why. 3 recalls for my new 2022 Maverick to take 1 1/2 days More

by dsanada2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
June 15, 2023

Excellent service. Made sure all my fluids and tires were checked. Even recommended changing my air filter More

by byamaxxxxa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor
June 12, 2023

Windward Ford’s Service Department is reliable, fast, and friendly. I trust them to always take the best care of my truck, and me. More

by Kahea V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember anyone’s name.
June 11, 2023

Is not good been waiting for the registration to be renew. I wait for 3 weeks just to renew. It can be done just for 1 hour. More

by 2018 Tesla Model 3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Al Davis, Guy Mello
Jun 11, 2023 -

Windward Ford of Hawaii responded

Aloha, this is Robert Barnes, I'm the General Manager here at Windward Ford. The delay is not regarding Safety, the delay is with the DMV processing the registration. We sent the paperwork immediately to the DMV, we are waiting for them to process it and send it back. This is pretty normal here in Hawaii. Let me know if you have any other questions. 808-266-7000

June 11, 2023

Overall the technician was awesome did good work. ! Communication from office staff was not the greatest! More

by Jacqueline.gardner81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Mello
Jun 11, 2023 -

Windward Ford of Hawaii responded

Thank you for your honest feedback, we will review the communication process with clients, and make appropriate improvements to give customers a World Class Experience. If you have any additional comments or concerns, please contact the General Manager Robert Barnes, rbarnes@gillautogroup.com or call 808-266-7000 ext 7989

June 09, 2023

Friendly informative service department! Keep up the great customer service!! Plan on bringing back when need. More

by Mbshklov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Elaina
June 09, 2023

Robert Barnes took great care of us. It was refreshing as he was very professional. I spoke with one of the parking lot guys and he shared that Robert was a breath of fresh air. That he More

by leitujeannek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
June 09, 2023

Awesome customer service provided by B Ranos & Will Soong. Everything to be done regarding the work on my Maverick was explained ahead of time before I left it here to be serviced. Highly recommended. More

by kaalosdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Silva - Parts Dept. B Ranos & Will Soong - Service Dept.
June 09, 2023

Normally everything goes just fine but I took my car in last week and when I picked it up there was no sticker in my window telling me when my next service was nor did I receive an inspection report. I su More

by not available
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the service person's name
June 09, 2023

Da service team was cherry in giving me da kokua i needed was wikiwiki in and out in couple hours mahalo More

by pupusanyone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Davis
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