Windward Ford of Hawaii

I don’t usually leave reviews unless the review is to call out great service but this is not the case with Windward Ford. My service advisor was unable to advise me of service. Phone calls go unanswered call out great service but this is not the case with Windward Ford. My service advisor was unable to advise me of service. Phone calls go unanswered and sent to voicemail but never once did I receive a call back (and I left a good number of messages). My part took longer than expected but my service advisor (Alaina) did not have the foresight to look into the reason- it was never shipped. Only after the part never arrived the status was checked and had to be re-ordered. In addition, I paid for an oil change and tire rotation but tires were not rotated. I also had a tire replaced but it was put on backwards. You read that correctly, backwards. After many tries to secure an appointment through the portal to fix the backwards tire and rotation issues, I was finally able to make an appointment. Alaina cancelled with no notification- she never called me. It’s clear that this dealership is unable to complete service or be willing to fix any issues created by the dealership. They will not communicate with customers. Windward Ford service has been one of the worst interactions I’ve had with any business, ever. More

This dealership is Awesome in every aspect. Presentation of the car down to our request to get low mileage, low payments and dependability for the family. Our representative, Mr. Austin Butler Presentation of the car down to our request to get low mileage, low payments and dependability for the family. Our representative, Mr. Austin Butler was very compassionate in our needs and advised us through the whole process to our satisfaction. Windward Ford is a top rated car dealership with outstanding staff who care about service for the clients needs and will find a car for you! More

Jessica Balles is awesome, she was very informative with the situation on my truck during service and also very friendly even with my persistent questions. She has the right personality for that job. Thank the situation on my truck during service and also very friendly even with my persistent questions. She has the right personality for that job. Thank you for your help Jessica. Its really people like you that make me want to buy and stay with ford! More

Excellent service, Melvin helped me navigate the whole process smoothly of buying my first car. Love my truck! Thank you Melvin! process smoothly of buying my first car. Love my truck! Thank you Melvin! More

service was thoughtful and relatively prompt. glad the website appt problems have been cleaned up and it is easy to use now. glad the website appt problems have been cleaned up and it is easy to use now. More

I really wasn’t ready that day to buy a truck, but when I felt the aloha and genuine care in helping me as a customer I felt more than comfortable to trust the hands that I was in. I am super happy with my d felt the aloha and genuine care in helping me as a customer I felt more than comfortable to trust the hands that I was in. I am super happy with my decision of what I bought that day. I’ll never forget the excellent/perfect service that I had and experienced. Mahalo from my heart to the whole team at Windward Ford 🙏🏽🤙🏾💯!!! More

Austin was great to work with. No pressure. Just helped me buy the vehicle I was searching for. No pressure. Just helped me buy the vehicle I was searching for. More

Great deal and great service. Will be looking at buying my next car from your dealership. Will be looking at buying my next car from your dealership. More

Melvin did a great job of putting us in a vehicle we liked and weaving us through the purchase process. Thanks liked and weaving us through the purchase process. Thanks More

Very helpful and thoughtful staff! Highly recommend. They were able to help me with a warranty concern I had. They went above and beyond. Thanks! Highly recommend. They were able to help me with a warranty concern I had. They went above and beyond. Thanks! More