Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Windward Ford of Hawaii
Kailua, HI
1,083 Reviews
Prepare to discover the perfect vehicle for you and your family at our esteemed Ford dealership in Kailua, HI. Our wide-ranging selection features powerful and spacious SUVs, such as the Ford Expedition with seating for seven or eight, as well as the Ford Explorer that exudes sleek style on the road. Our Ford SUV lineup also includes the Ford Edge and the highly sought-after Escape and Escape Hybrid.
Embrace the world of all-electric power by choosing the Ford Mustang Mach-E, the latest addition to our Ford dealership in Kailua, HI. Seeking a performance vehicle? Look no further than our Ford dealership in Kailua, HI. Our lineup includes the Ford Mustang and the exhilarating Ford GT.
At Windward Ford of Hawaii, you can also explore our exceptional inventory of pre-owned vehicles. Our selection includes meticulously maintained Ford models, along with a diverse range of cars, sedans, pickup trucks, hatchbacks and SUVs from esteemed manufacturers like Acura, INFINITI, BMW, Toyota, Honda, Chevrolet, Ford and GMC. Rest assured, all pre-owned vehicles at our Ford dealership in Kailua, HI, have undergone a rigorous inspection at our state-of-the-art Ford service center.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,083 reviews
June 22, 2018
Take a ride to the Windward side.. I arrived 10 minutes before my appointment and was processed immediately. I chose to wait for the car and in less than 2 hours the complete oil change I arrived 10 minutes before my appointment and was processed immediately. I chose to wait for the car and in less than 2 hours the complete oil change, tire rotation and all point check up were complete. Called on my cell I returned from my shopping trip and paid my bill. No extra charges and a safe car! Thank-you Windward Ford! More
by CAROLPIERPONT
Verified CustomerEmployees Worked With
Matthew Inouye
June 22, 2018
Don’t use them Took my car in for regular servicing with no problems and had to take it back a couple of days later because of issues they caused. Took my car in for regular servicing with no problems and had to take it back a couple of days later because of issues they caused. More
by JLKH27
Employees Worked With
Not sure but the service manager was one.
June 22, 2018
Awsome The service department is excellent! Recommend windward ford service. They are really fast and convenient, free popcorn and employees are really helpf The service department is excellent! Recommend windward ford service. They are really fast and convenient, free popcorn and employees are really helpful. Thank you windward ford for the excellent service. More
by INOUYEMATT808
Employees Worked With
Matthew service writer, JR Serna
June 22, 2018
Awesome & very effecient Service Team at Windward Ford is so accommodating & easy to work with. Got my work out in a timely manner & can't be happier! Thank you Windward Fo Service Team at Windward Ford is so accommodating & easy to work with. Got my work out in a timely manner & can't be happier! Thank you Windward Ford.. More
by GMELLO1
Employees Worked With
JR Serna
June 21, 2018
The best Very Fast, and friendly and professional.. they explained all the work that needed to be done. I couldn't ask for a more convenient place to get my wo Very Fast, and friendly and professional.. they explained all the work that needed to be done. I couldn't ask for a more convenient place to get my work done. More
by Jfred
Employees Worked With
Matt, JR Serna
May 05, 2018
Unfriendly, rude and inefficient I hate to leave a bad review but the treatment that I got was unexeptable. The service advisor was unfriendly, rude and abrupt. Immediately questioned I hate to leave a bad review but the treatment that I got was unexeptable. The service advisor was unfriendly, rude and abrupt. Immediately questioned whether my warranty would cover. I went to Honolulu Ford instead and got 5 star treatment! Not sure who the service advisor was but I came in at 10am on Monday the 30th of April. Whoever it was must have been having a bad day. More
by DRNVANRENSBURG
Employees Worked With
I do not recognize anyone from the pics?
August 15, 2017
Service Department - Thank you! I bought my 2016 Edge from Windward Ford and decided to stick with the team here to handle the service aspect throughout the ownership of my vehicle. I bought my 2016 Edge from Windward Ford and decided to stick with the team here to handle the service aspect throughout the ownership of my vehicle. So when I had an issue with the craftsmanship of the dash, I took it in for them to look at it. After two failed attempts, I brought up my concern and frustration with JR Serna. He immediately jumped on the issue and asked to give him and his service team a second chance. After his initial evaluation, he worked really hard with the manufacturer to ensure that the part was in pristine condition before installing - he even honored to replace a failed rear LED tail light assembly at last minute. I'm happy to report that JR met my expectation with the repair and I will continue to return to Windward Ford and trust they will provide to me excellent service to my vehicle. More
by SupahJay
Employees Worked With
JR Serna, Sean George
July 13, 2017
Much Aloha The staff was incredible! Jaris did a great job explaining the features and everyone was very helpful. I would absolutely recommend Windward Ford to m The staff was incredible! Jaris did a great job explaining the features and everyone was very helpful. I would absolutely recommend Windward Ford to my friends. PS I LOVE MY EXPLORER! More
by Blissnc
Employees Worked With
Chris and Don , Jaris Pilayo
June 14, 2017
Great Experience My family was looking for a used car to upgrade to and Windward Ford along with Al helped us with exactly what we wanted. Thanks Al and Christian. My family was looking for a used car to upgrade to and Windward Ford along with Al helped us with exactly what we wanted. Thanks Al and Christian. More
by ScottInEwa
June 06, 2017
Great experience I am a first time car buyer and like everyone I herd the horror stories of dealerships.. but when I came in to Windward Ford they completely changed m I am a first time car buyer and like everyone I herd the horror stories of dealerships.. but when I came in to Windward Ford they completely changed my mind on that. They treated me like a family member and GM Jay Lamping was so helpful and walked me through the process he went above and beyond my expectations and even got me approved As a first time buyer thanks guys! I love my car thanks Jay and Angel and don minis More
by Waikikisurfer777
Employees Worked With
Jay Lamping, Christian Dilullo, Mark Michiels, Don Minnis, Angel Mendias
