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Winchester Mitsubishi - Service Center
Winchester, VA
171 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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171 Reviews of Winchester Mitsubishi - Service Center
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August 24, 2023
Jacob was courteous and friendly. He kept me informed of the progress of the service on my vehicle. This temporary service location was excellent overall. I had a very positive experi He kept me informed of the progress of the service on my vehicle. This temporary service location was excellent overall. I had a very positive experience. More
by slbaker951
Verified CustomerEmployees Worked With
Jacob Filbert
August 16, 2023
The service desk was helpful he periodically kept me updated with my vehicle and made sure everything was taken care of he was a great help updated with my vehicle and made sure everything was taken care of he was a great help More
by marriedlife2011
Employees Worked With
Jacob Filbert
August 14, 2023
The Service manager was in contact with us daily but we still had to leave our car for several days for an effort that was told to us, would require one full day. Jacob was friendly but appeared to struggl still had to leave our car for several days for an effort that was told to us, would require one full day. Jacob was friendly but appeared to struggle with different stories coming from the wrenching department. If the pace of the work would slow down a bit, clearer communications could result. Dealerships do not make any money from RECALL work and I can see how it's not the highest priority. We also asked at the beginning of the work that a safety inspection be completed on the car when done, and it was not. The business pace of the Service Department is very fast. Small issues seam to be dropped or forgotten. More
by jason.v.mckean
Employees Worked With
Jacob Filbert
August 14, 2023
Jacob Filbert was outstanding. He was courteous as well as friendly. He kept me informed of the progress on the service for my car. The Service Center was very comfortable, as wel He was courteous as well as friendly. He kept me informed of the progress on the service for my car. The Service Center was very comfortable, as well as, clean. More
by dmburrell717
Employees Worked With
Jacob Filbert
August 14, 2023
Jacob and John, our mechanic were so accommodating. I was on my way from Maryland to Alabama when my car suddenly wasn’t running correctly. Unfortunately, the problem had not occurred long enough for a I was on my way from Maryland to Alabama when my car suddenly wasn’t running correctly. Unfortunately, the problem had not occurred long enough for a diagnosis. Their check on my engine gave me the confidence to continue on to the next 8 hrs of the journey and keep going even though it quickly became clear that the problem wasn’t fixed. The actual problem was under warranty and has been fixed in Alabama. More
by tonilyn52
Employees Worked With
John mechanic , Jacob Filbert
August 09, 2023
Jacob Filbert was outstanding. He was courteous as well as friendly. He kept me informed of the progress on the service for my car. He was courteous as well as friendly. He kept me informed of the progress on the service for my car. More
by slbaker951
Employees Worked With
Jacob Filbert
August 07, 2023
Service today was excellent accomplishing a routine oil & filter change and recall ECU procedure. Requested State Inspection was ineligible since vehicle is not registered in VA. Complimentary Shuttle was filter change and recall ECU procedure. Requested State Inspection was ineligible since vehicle is not registered in VA. Complimentary Shuttle was available to the nearest McDonalds and chose to walk the 0.2 mile distance back to the service center (to partially fulfill my daily morning walking routine). ‘Twas a perfect timely manner when the car was ready upon arrival considering it an “In and Out” transaction. More
by godofredo1969
Employees Worked With
Jacob Filbert
August 07, 2023
Service was good gentleman at the front counter is always welcoming and tech showed me filters and told everything that was needed. welcoming and tech showed me filters and told everything that was needed. More
by logan.ahern
August 05, 2023
Everything was good and satisfactory. Prompt and proper in every aspect I will definitely recommend it Prompt and proper in every aspect I will definitely recommend it More
by shreepla
Employees Worked With
Other Employees :
Randy Wright, Shawn Cottingham, Jacob Filbert
