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Winchester Mitsubishi - Service Center

Winchester, VA

4.6
169 Reviews

169 Reviews of Winchester Mitsubishi - Service Center

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December 03, 2024

The dealership is very clean and all staff and salesman are very nice and pleasant More

by gunderbarbara3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tarek Madi
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Sarah was great, and so were Kyle and the mechanics. Very thorough, explained things well More

by AIMEESLOVE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Shabib
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Friendly, professional and very knowledgeable personnel. Easy to book and get the service you need done. More

by Maritza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Klutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

Very talented service staff, well trained on being customer service oriented and knowledgeable about the business. More

by craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Shabib
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2024

Thank you Winchester Mitsubishi Service Department! The brake job done on my car was perfect and I am so pleased to come to you for all of my service. Great Job Hunter! Thank you to Kyle, Taylor, a More

by Tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Shabib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle, Taylor, Sarah, and Hunter
November 08, 2024

Service advisor was extremely rude and unprofessional, he acted as though I was taking up his time and he did not want customers there for service. He also did not seem to want to advise any customer on any More

by manningkatelyn2
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know his name, he never said
Nov 09, 2024 -

Winchester Mitsubishi responded

Ms. Manning, I’m sorry to hear about your negative experience with the service advisor. It’s always concerning when customers feel unvalued during their interactions. If you feel comfortable, Please consider addressing the issue directly with the service department management. Providing feedback can help them understand where improvements are needed. It might also be helpful to outline the specific behaviors or actions that made you feel that way, as this will give us a clearer picture of the situation. Please contact 540-323-7959. I assure you, I will do all I can to turn this experience around. Thanks You, Ben Shabib Service & Parts Director

October 29, 2024

I was supposed to get transmission fluid changed, and it never happen. Plus it took almost all day to perform state inspection. will not be coming back for service there again. You quoted me 250 dollars to More

by khaste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Shabib
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Klutz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Seabright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Slaton
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

My first service appointment was beyond what i expected! Outstanding customer service and care. I was greeted as soon as i arrived, the manager came and welcomed me for my first visit. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Shabib
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Winchester Mitsubishi has a top-notch service department, always straightforward with me, their honesty and reliability makes maintaining my vehicle hassle free experience. More

by Joseph C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Shabib
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Good service good overall experience Tarek the carsalesmen went above and beyond to get me in a suv would recommend to everyone More

by bige1546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Brinkmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tarek Madi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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