Wilsonville Toyota - Service Center

I called to make an appt. I wanted to bring it in at 12:00 noon. They said we are all at lunch then bring it in at 1:00 so I waited. I arrived right at 1:00 said it would be ready by 2:30. 2:20 recei 12:00 noon. They said we are all at lunch then bring it in at 1:00 so I waited. I arrived right at 1:00 said it would be ready by 2:30. 2:20 received a phone call said it was the Calaper. Would cost $300.00 to repair. I already spent $100.00 to tell me the problem. It would not be done until 5:30, I could not wait until then. I arrived at the dealership at 4:15 waited while I stood there listening to the service man on his cell phone with a personal phone call. After several minutes he finally helped me said he would get the car but advised "not to drive it because the brakes were not safe." I asked also if they replaced the winshield wipers as indicated on the work order, "oh no I did not see that.... it should only take 5 minutes to replace them... you have to go purchase them over at the other counter. I walked across the area where they service the cars and purchased the wiper blades. Now why did I have to go to another dept. to purchase them..... is that why they did not put them on? They could not walk across the garage and get them? After I waited 10 more minutes to get help at the "purchase" counter I returned to the original "check out counter", guess what the "employee" was on the phone again. I waited again until he finished his phone conversation.... 45 minutes later they finally gave me my car with the new wiper blades. My dear friend followed me to the Goodyear store near my home.... they said nothing is wrong with your calapers.... I then took it to Les Schwab for a second opinion I should them a copy of the work order from Wilsonville Toyota "your calaphers are fine". I could not believe it so we got another opinion from a personal friend who is a mechanic. They were fine. Wilsonville Toyota can not be trusted... I would have spent $400.00 for no reason. And driven out of my way 20 miles to stand at the counter and be ignored. It was a wasted day, time, money and lots of aggravation. The original reason why I went to this Toyota dealership in the first place was to establish a new relationship and switch our business. We were looking for a new relationship to purchase a new car eventually also where we could get good service. We have received numerous offers in the mail to check Wilsonville Toyota out ... we did I will NEVER go to a Toyota dealership again. I will purchase a Honda or Ford before I go to another Toyota dealership. I received a follow-up phone conversation from the Service Manager at Wilsonville Toyota.... he wanted me to bring my car back to "check it out".... why would I want to drive it 20 miles to have them be rude and lie to me again. More

On the dealership: Wilsonville Toyota has been the only On the dealership: Wilsonville Toyota has been the only place we've taken our '92 Camry since it opened its doors. We have almost 200,000 miles on it On the dealership: Wilsonville Toyota has been the only place we've taken our '92 Camry since it opened its doors. We have almost 200,000 miles on it and want it to last until the new all electric models come out in 2012 or 2013. The staff are friendly and professional and the work has been excellent. We would definitely recommend Wilsonville Toyota. On Toyota North America: On a side note, I would respectfully request that Toyota pull out of the U.S. Chamber of Commerce because that organization has taken a stand against clean air legislation and other citizen oriented protections. The U.S. Chamber has launched a $100,000,000 campaign to kill the president's top 5 priority bills including health care reform, bank reform, helping homeowners stay in their homes, and clean air legislation. It is not okay to advertise your company as "green" and then support an organization that is acting in ways contrary to the best interests of the environment, the citizens, and therefore, your customers. Many major companies, like Apple, have taken a stand for a cleaner air and citizen oriented legislation by recently pulling out of the U.S. Chamber of Commerce. Please follow their example, Toyota North America. We vote with our wallets when we pick the goods and services we buy. More