Wilsonville Toyota - Service Center

Our vehicle's (AVALON) high-beam bulbs had shattered inside the lens causing us to have no other options for lights. This is a 2008 vehicle which was only 2 months out of warranty and of course we didn' inside the lens causing us to have no other options for lights. This is a 2008 vehicle which was only 2 months out of warranty and of course we didn't have an extended warranty on this vehicle due to never having to use the extended warranties on our previous Toyotas. Stacy took it upon herself to contact Toyota Headquarters and explain our situation to whomever and within a couple of hours she had obtained approval for a 100% replacement of the lens! This kind of service would not have been possible at the dealership from which my wife and I purchased our previous vehicles before purchasing at Wilsonville Toyota, this is only one of the many reasons that we will continue our relationship at this dealership!! Sincerely, Jim L. and Sue H. Walker More

bought a 2010 with a 1,000 dollar warranty was happy with purchase, the warranty i was told would cover everything on the vehicle even if its my fault, i brought it in because the left cigar lighter fuse was purchase, the warranty i was told would cover everything on the vehicle even if its my fault, i brought it in because the left cigar lighter fuse was tripping a lot and the right one has the same amp and volt rating and would handle the same load, and the compartment over my glove box was warped or hanging it didn't look the same as when i bought it, when i brought it in they said the cigar lighter was fine just use the right one because it has a heavier circuit and the left one was just for a cigar lighter which is obviously a lie based on the stickers on the sockets and they ordered a dash door that took 3 hours, i came back and they said it was done after another 3 hours and i took off when i looked at the compartment it looked the exact same and there was a dent in my dash, i took it back and asked what the deal they had the tech come out and told me there wasn't any real adjustment to the door, i said it probably needs a dash then since there isn't an adjustment and you dented my dash, they said they have a special "dash" guy on Wednesday that would take a look and would order a new door and see what it looks like, then when he made the appointment he tried to make it on Friday, so another 3 hours and more possible damage to my car.... basically i understand now why they have no bull on the sales floor, its because they sweep it all into the service department. More

Good service. I understand that communication lines can Good service. I understand that communication lines can get crossed, and things don't always go perfectly in a large dealership service center. W Good service. I understand that communication lines can get crossed, and things don't always go perfectly in a large dealership service center. What sets Wilsonville Toyota apart is how they react to these unfortunate situations. I had my 2010 Camry there yesterday for an intermittent radio problem. All though they were not able to duplicate the problem they made several attempts to through out the day. Since it is not convenient to be without my car for a day I was disappointed. When I arrived to pick up my car Stacy Hamilton, one of the service advisers could tell that I was unhappy. She offered to go out to my car and listen to my stereo to see if together we could duplicate the problem and we were successful. The stereo was acting up so she offered to look into the problem for me. I will add that she was not the person originally working on this problem. She was just the one at the counter for customers to pick cars up at almost 7 o'clock at night! She could have handed me my keys and said have a nice day. Instead, she is obviously willing to stay late to make sure the customer was happy. At 8:15am the next morning I got a call from Stacy with the solution to the problem. No need for details, but she got to bottom of the problem and then made sure several times though out the day to make sure it was fixed. When she called me finally toward the end of the day she was sure it was fixed. Knowing that I was uneasy she wanted to stay late to make sure that I was happy with the results even though she got off at 6 she stayed until 7ish...again. The car was fixed, I am once again a happy customer. Stacy told me though this process that their service department strives for excellence and it is obvious to me that they do. I bought my last two Toyota's at Wilsonville Toyota and will buy the next one there because of people like Stacy and Chandra in the service dept . - Mike McMillen Jr. More

Once again I am very pleased with the service that I had this morning 09-02-2011. Jessica Johnston was very informative and very curtious. She was very thorough about the services that I had done and the this morning 09-02-2011. Jessica Johnston was very informative and very curtious. She was very thorough about the services that I had done and the services that I will need in the future. She explained what I needed and explained which one that I would need to get done first and so on. She was extremely polite and she is extremely good at her job and she has the patients and attitude that wilsonville needs. Jessica and Candra are great examples of what customer service is all about. Adam Berg More

I bought my new Truck in May and am very pleased. Sales and Service are great. They are no pressure and got me everything I was looking for. Would come back for sure! and Service are great. They are no pressure and got me everything I was looking for. Would come back for sure! More

Your team is always in a "can do" mode. The service desk folks define my need and then get the job done in good workmanlike fashion. I am always notified of any outstanding repairs recommended service desk folks define my need and then get the job done in good workmanlike fashion. I am always notified of any outstanding repairs recommended but always get my Tundra back in good time. Thank you. More

The service was excellent and done in a timely manner. The vehicle was washed by hand due to add on equipment issues. This was greatly appreciated and above expectations. The customer waiting area is very The vehicle was washed by hand due to add on equipment issues. This was greatly appreciated and above expectations. The customer waiting area is very clean and has many ammenities, beverages, puzzles,Etc. A pleasure to purchase and service a vehicle here. More

While enroute from British Columbia to Los Angeles one evening in February, I struck a wayward truck canopy on the I5. I rolled my damaged Mazda into (the back door) of the Wilsonville Toyota service depa evening in February, I struck a wayward truck canopy on the I5. I rolled my damaged Mazda into (the back door) of the Wilsonville Toyota service department early the next morning. Chuck Boyer came out and met me. Despite arriving with no appointment, my car was instantly in the shop being examined. In no time the damage was assessed and steps taken to have the car made roadworthy as quickly as possible. Chuck also made sure I was looked after during the repair period. When I left the service department later that afternoon, I had no doubt my car was mechanically sound and safe, and had been well repaired. Chuck, without my asking, had even been liaising with my insurance agent. This experience was a wonderful demonstration of excellent customer service, spearheaded by Chuck Boyer. It made what could have been a very bad day much easier. Thank you Chuck, and Wilsonville Toyota. More

HOW DOES AN OIL CHANGE TAKE 3 HOURS? I took my 2010 Matrix in for its first oil change and was told it would take an hour. It seemed a little, considering they offer express lube. But Ok. After a cup o Matrix in for its first oil change and was told it would take an hour. It seemed a little, considering they offer express lube. But Ok. After a cup of coffee and watching tv in the waiting room an hour and a half passed. I went back into the service center and asked Chris about how much longer and he rudely replied "It will be ready when its ready" and walked away. I guess this is how they treat people who buy brnd new cars from them. Once they get you to buy a car from them the wash their hands of you and dont care about customer service. A half hour later I noticed my care come back into the service center so I wnet in to get it. I was in a hurry to get to work,since my lunch was killed and then some. Asked Chris for my keys he said he needed to finish my paperwork and he would come get me when he was done. After another half hour of waiting I went back into the service center and it turns out Chris went to Lunch. After 3 hours at Wilsonville Toyota I finally had my oil change. What a great way to kill half of your work day. To make up for this he offered to wash my car but I did not have another 3 hours to Kill. More

I have been extremely pleased with Wilsonville Toyota, all the way from sales to service. I don't think I've EVER been able to say that before about a dealership. Sales, post sales and service have all all the way from sales to service. I don't think I've EVER been able to say that before about a dealership. Sales, post sales and service have all be excellent. It took me about 10 months to decide to purchase an FJ Cruiser and Paul was very patient and friendly every time I went in. And every time I had a question, Paul was there with a prompt answer. I've been to the service department several times mainly for routine check ups. This trip was for a jumpy clutch that just started happening w/in the last couple of months. Luckily they were able to replicate the problem (I bet most dealerships would've just said it's a figment of my imagination and sent me on my way). They asked to keep the FJ for an extra day after lubing the clutch and the shaft which meant to me that they cared enough to really check it out before releasing it back to me. As it turns out, there was a part deep in the clutch, in a sealed/no-maintenance area that was never property lubricated. They also had to smooth out a rough area as well (not exactly sure where). All I can say is thank you Wilsonville Toyota - please don't ever change! More