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459 Reviews of Wilsonville Toyota - Service Center
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June 16, 2011
Your team is always in a "can do" mode. The service desk folks define my need and then get the job done in good workmanlike fashion. I am always notified of any outstanding repairs recommended service desk folks define my need and then get the job done in good workmanlike fashion. I am always notified of any outstanding repairs recommended but always get my Tundra back in good time. Thank you. More
by lynnegil
Employees Worked With
Service side
April 29, 2011
The service was excellent and done in a timely manner. The vehicle was washed by hand due to add on equipment issues. This was greatly appreciated and above expectations. The customer waiting area is very The vehicle was washed by hand due to add on equipment issues. This was greatly appreciated and above expectations. The customer waiting area is very clean and has many ammenities, beverages, puzzles,Etc. A pleasure to purchase and service a vehicle here. More
by gak
Employees Worked With
service department
March 19, 2011
While enroute from British Columbia to Los Angeles one evening in February, I struck a wayward truck canopy on the I5. I rolled my damaged Mazda into (the back door) of the Wilsonville Toyota service depa evening in February, I struck a wayward truck canopy on the I5. I rolled my damaged Mazda into (the back door) of the Wilsonville Toyota service department early the next morning. Chuck Boyer came out and met me. Despite arriving with no appointment, my car was instantly in the shop being examined. In no time the damage was assessed and steps taken to have the car made roadworthy as quickly as possible. Chuck also made sure I was looked after during the repair period. When I left the service department later that afternoon, I had no doubt my car was mechanically sound and safe, and had been well repaired. Chuck, without my asking, had even been liaising with my insurance agent. This experience was a wonderful demonstration of excellent customer service, spearheaded by Chuck Boyer. It made what could have been a very bad day much easier. Thank you Chuck, and Wilsonville Toyota. More
by cuinla
Employees Worked With
Chuck Boyer
March 08, 2011
HOW DOES AN OIL CHANGE TAKE 3 HOURS? I took my 2010 Matrix in for its first oil change and was told it would take an hour. It seemed a little, considering they offer express lube. But Ok. After a cup o Matrix in for its first oil change and was told it would take an hour. It seemed a little, considering they offer express lube. But Ok. After a cup of coffee and watching tv in the waiting room an hour and a half passed. I went back into the service center and asked Chris about how much longer and he rudely replied "It will be ready when its ready" and walked away. I guess this is how they treat people who buy brnd new cars from them. Once they get you to buy a car from them the wash their hands of you and dont care about customer service. A half hour later I noticed my care come back into the service center so I wnet in to get it. I was in a hurry to get to work,since my lunch was killed and then some. Asked Chris for my keys he said he needed to finish my paperwork and he would come get me when he was done. After another half hour of waiting I went back into the service center and it turns out Chris went to Lunch. After 3 hours at Wilsonville Toyota I finally had my oil change. What a great way to kill half of your work day. To make up for this he offered to wash my car but I did not have another 3 hours to Kill. More
by mpsmith80
Employees Worked With
Chris
January 20, 2010
I have been extremely pleased with Wilsonville Toyota, all the way from sales to service. I don't think I've EVER been able to say that before about a dealership. Sales, post sales and service have all all the way from sales to service. I don't think I've EVER been able to say that before about a dealership. Sales, post sales and service have all be excellent. It took me about 10 months to decide to purchase an FJ Cruiser and Paul was very patient and friendly every time I went in. And every time I had a question, Paul was there with a prompt answer. I've been to the service department several times mainly for routine check ups. This trip was for a jumpy clutch that just started happening w/in the last couple of months. Luckily they were able to replicate the problem (I bet most dealerships would've just said it's a figment of my imagination and sent me on my way). They asked to keep the FJ for an extra day after lubing the clutch and the shaft which meant to me that they cared enough to really check it out before releasing it back to me. As it turns out, there was a part deep in the clutch, in a sealed/no-maintenance area that was never property lubricated. They also had to smooth out a rough area as well (not exactly sure where). All I can say is thank you Wilsonville Toyota - please don't ever change! More
by kstantonnw
Employees Worked With
Paul Schnell (sales) and Chuck Boyer (service), Paul Schnell
January 09, 2010
I called to make an appt. I wanted to bring it in at 12:00 noon. They said we are all at lunch then bring it in at 1:00 so I waited. I arrived right at 1:00 said it would be ready by 2:30. 2:20 recei 12:00 noon. They said we are all at lunch then bring it in at 1:00 so I waited. I arrived right at 1:00 said it would be ready by 2:30. 2:20 received a phone call said it was the Calaper. Would cost $300.00 to repair. I already spent $100.00 to tell me the problem. It would not be done until 5:30, I could not wait until then. I arrived at the dealership at 4:15 waited while I stood there listening to the service man on his cell phone with a personal phone call. After several minutes he finally helped me said he would get the car but advised "not to drive it because the brakes were not safe." I asked also if they replaced the winshield wipers as indicated on the work order, "oh no I did not see that.... it should only take 5 minutes to replace them... you have to go purchase them over at the other counter. I walked across the area where they service the cars and purchased the wiper blades. Now why did I have to go to another dept. to purchase them..... is that why they did not put them on? They could not walk across the garage and get them? After I waited 10 more minutes to get help at the "purchase" counter I returned to the original "check out counter", guess what the "employee" was on the phone again. I waited again until he finished his phone conversation.... 45 minutes later they finally gave me my car with the new wiper blades. My dear friend followed me to the Goodyear store near my home.... they said nothing is wrong with your calapers.... I then took it to Les Schwab for a second opinion I should them a copy of the work order from Wilsonville Toyota "your calaphers are fine". I could not believe it so we got another opinion from a personal friend who is a mechanic. They were fine. Wilsonville Toyota can not be trusted... I would have spent $400.00 for no reason. And driven out of my way 20 miles to stand at the counter and be ignored. It was a wasted day, time, money and lots of aggravation. The original reason why I went to this Toyota dealership in the first place was to establish a new relationship and switch our business. We were looking for a new relationship to purchase a new car eventually also where we could get good service. We have received numerous offers in the mail to check Wilsonville Toyota out ... we did I will NEVER go to a Toyota dealership again. I will purchase a Honda or Ford before I go to another Toyota dealership. I received a follow-up phone conversation from the Service Manager at Wilsonville Toyota.... he wanted me to bring my car back to "check it out".... why would I want to drive it 20 miles to have them be rude and lie to me again. More
by pattiweiss
Employees Worked With
never said no name tag on
November 10, 2009
Had ongoing, serious engine problems with a 2006 Rav 4 since 01/08. Chuck and Karim were invaluable in resolving the problems, ensuring that my extended warranty covered the repair despite some reluctance since 01/08. Chuck and Karim were invaluable in resolving the problems, ensuring that my extended warranty covered the repair despite some reluctance on the part of the warranty company, and having the entire engine eventually replaced. Truly exceptional service that required a great deal of time and persistence. More
by strega
Employees Worked With
Chuck Boyer; Karim
October 15, 2009
On the dealership: Wilsonville Toyota has been the only On the dealership: Wilsonville Toyota has been the only place we've taken our '92 Camry since it opened its doors. We have almost 200,000 miles on it On the dealership: Wilsonville Toyota has been the only place we've taken our '92 Camry since it opened its doors. We have almost 200,000 miles on it and want it to last until the new all electric models come out in 2012 or 2013. The staff are friendly and professional and the work has been excellent. We would definitely recommend Wilsonville Toyota. On Toyota North America: On a side note, I would respectfully request that Toyota pull out of the U.S. Chamber of Commerce because that organization has taken a stand against clean air legislation and other citizen oriented protections. The U.S. Chamber has launched a $100,000,000 campaign to kill the president's top 5 priority bills including health care reform, bank reform, helping homeowners stay in their homes, and clean air legislation. It is not okay to advertise your company as "green" and then support an organization that is acting in ways contrary to the best interests of the environment, the citizens, and therefore, your customers. Many major companies, like Apple, have taken a stand for a cleaner air and citizen oriented legislation by recently pulling out of the U.S. Chamber of Commerce. Please follow their example, Toyota North America. We vote with our wallets when we pick the goods and services we buy. More
by roschwarz
Employees Worked With
Chuck
June 02, 2009
Great attitude, no problems, can-do assurance, relaxed waiting, good people. All the people here have been courteous and helpful, from sales to service. I had a bad battery in a new Camry Hybrid. I broug waiting, good people. All the people here have been courteous and helpful, from sales to service. I had a bad battery in a new Camry Hybrid. I brought the car in with no appointment. The battery was replaced without a hassle. More
by don olson
Employees Worked With
The handsome Romanian sales person and the guys in service
