Wilsonville Toyota - Service Center

The only reason for my "4" for overall was because I didn't know there was a mile limit to take the shuttle. I needed to get to downtown Portland to pick up my husband's car after leaving min because I didn't know there was a mile limit to take the shuttle. I needed to get to downtown Portland to pick up my husband's car after leaving mine with the Service Dept. for the day. I can understand the need for a limit for the shuttle drivers, however, it seems that with all of the professionals who frequent the dealership and work in downtown Portland, a special exception could be made for that destination. Otherwise, everything else about my experience with the dealership has been exceptional! More

Today I called several dealerships in the surrounding area looking fo chrome lower door moldings for my new Prius 2012 which I purchased at Beaverton Toyota. Your parts department was very friendly an area looking fo chrome lower door moldings for my new Prius 2012 which I purchased at Beaverton Toyota. Your parts department was very friendly and helpful, I wish I could remember the two gentlemen whom helped me. They both were Great! They had my moldings, the only place in town! I picked up the part and asked if I might get it installed? The next thing a few minutes later I met Ali. She made me very welcome and soon my car was in the shop! WOW I never met the serviceman, but he did an excellent install on my car, THANK YOU! :-) I will return for more exterior installs next week, looking forward to my visit! Kim's More

We had a great experience at Wilsonville Toyota thanks to Don Pendleton and his outstanding customer service! His genuine friendliness put us at ease from the moment we met him. He was helpful, honest and Don Pendleton and his outstanding customer service! His genuine friendliness put us at ease from the moment we met him. He was helpful, honest and sincere. I'm telling all my friends to visit Don at Wilsonville Toyota when they're in the market for a new car. They'll be guaranteed to get service with a smile, and drive home with an awesome ride! More

Our vehicle's (AVALON) high-beam bulbs had shattered inside the lens causing us to have no other options for lights. This is a 2008 vehicle which was only 2 months out of warranty and of course we didn' inside the lens causing us to have no other options for lights. This is a 2008 vehicle which was only 2 months out of warranty and of course we didn't have an extended warranty on this vehicle due to never having to use the extended warranties on our previous Toyotas. Stacy took it upon herself to contact Toyota Headquarters and explain our situation to whomever and within a couple of hours she had obtained approval for a 100% replacement of the lens! This kind of service would not have been possible at the dealership from which my wife and I purchased our previous vehicles before purchasing at Wilsonville Toyota, this is only one of the many reasons that we will continue our relationship at this dealership!! Sincerely, Jim L. and Sue H. Walker More

bought a 2010 with a 1,000 dollar warranty was happy with purchase, the warranty i was told would cover everything on the vehicle even if its my fault, i brought it in because the left cigar lighter fuse was purchase, the warranty i was told would cover everything on the vehicle even if its my fault, i brought it in because the left cigar lighter fuse was tripping a lot and the right one has the same amp and volt rating and would handle the same load, and the compartment over my glove box was warped or hanging it didn't look the same as when i bought it, when i brought it in they said the cigar lighter was fine just use the right one because it has a heavier circuit and the left one was just for a cigar lighter which is obviously a lie based on the stickers on the sockets and they ordered a dash door that took 3 hours, i came back and they said it was done after another 3 hours and i took off when i looked at the compartment it looked the exact same and there was a dent in my dash, i took it back and asked what the deal they had the tech come out and told me there wasn't any real adjustment to the door, i said it probably needs a dash then since there isn't an adjustment and you dented my dash, they said they have a special "dash" guy on Wednesday that would take a look and would order a new door and see what it looks like, then when he made the appointment he tried to make it on Friday, so another 3 hours and more possible damage to my car.... basically i understand now why they have no bull on the sales floor, its because they sweep it all into the service department. More

Good service. I understand that communication lines can Good service. I understand that communication lines can get crossed, and things don't always go perfectly in a large dealership service center. W Good service. I understand that communication lines can get crossed, and things don't always go perfectly in a large dealership service center. What sets Wilsonville Toyota apart is how they react to these unfortunate situations. I had my 2010 Camry there yesterday for an intermittent radio problem. All though they were not able to duplicate the problem they made several attempts to through out the day. Since it is not convenient to be without my car for a day I was disappointed. When I arrived to pick up my car Stacy Hamilton, one of the service advisers could tell that I was unhappy. She offered to go out to my car and listen to my stereo to see if together we could duplicate the problem and we were successful. The stereo was acting up so she offered to look into the problem for me. I will add that she was not the person originally working on this problem. She was just the one at the counter for customers to pick cars up at almost 7 o'clock at night! She could have handed me my keys and said have a nice day. Instead, she is obviously willing to stay late to make sure the customer was happy. At 8:15am the next morning I got a call from Stacy with the solution to the problem. No need for details, but she got to bottom of the problem and then made sure several times though out the day to make sure it was fixed. When she called me finally toward the end of the day she was sure it was fixed. Knowing that I was uneasy she wanted to stay late to make sure that I was happy with the results even though she got off at 6 she stayed until 7ish...again. The car was fixed, I am once again a happy customer. Stacy told me though this process that their service department strives for excellence and it is obvious to me that they do. I bought my last two Toyota's at Wilsonville Toyota and will buy the next one there because of people like Stacy and Chandra in the service dept . - Mike McMillen Jr. More

Once again I am very pleased with the service that I had this morning 09-02-2011. Jessica Johnston was very informative and very curtious. She was very thorough about the services that I had done and the this morning 09-02-2011. Jessica Johnston was very informative and very curtious. She was very thorough about the services that I had done and the services that I will need in the future. She explained what I needed and explained which one that I would need to get done first and so on. She was extremely polite and she is extremely good at her job and she has the patients and attitude that wilsonville needs. Jessica and Candra are great examples of what customer service is all about. Adam Berg More

I bought my new Truck in May and am very pleased. Sales and Service are great. They are no pressure and got me everything I was looking for. Would come back for sure! and Service are great. They are no pressure and got me everything I was looking for. Would come back for sure! More