Wilsonville Toyota - Service Center

Two weeks ago, I received a post card from Wilsonville Toyota about a factory recall for my car and recommended that I take my car to this dealer for service. I called the dealer and made an appointment Toyota about a factory recall for my car and recommended that I take my car to this dealer for service. I called the dealer and made an appointment with the service center for Feb. 5, at 2 PM. I was told that the entire service would take about one and half hours. So, I took 2 hours off from work, drove 12 miles from Mountain Park, Lake Oswego, and got to the dealer by 2 PM. After checking in at the service center, the receptionist told me that she saw no appointment for me in her computer. She said that if I wanted to do this service on the same day I had to wait for up to 3 hours for the service. So, I had no choice but to wait. I then called my work and told my manager that I could not make it to work the entire afternoon. It was disappointing. A half an hour later, a gentlemen from the service center came to me and said that my car had already been serviced for this factory defect at the Gladstone dealership, so it did not require a service. I was disappointed about what happened. Wilsonville Toyota could have checked the VIN number to see if it had been serviced already BEFORE sending me the post card and asking me to drive all the way to the service center only to find out that a service was not necessary. I had to take off from work and lose almost $250 of my pay and drove 22 miles to get to the service center for absolutely no reason. Also, the service center could have offered a free car wash for all the trouble, but even that was not offered. So, the entire experience was disappointing to me. Thanks, Ellie More

Took my car for an oil change, I was greeted immediately. They were fast, efficient and friendly. I was impressed with the way Jeremy treated my husband and me and explained all that was done to the car. They were fast, efficient and friendly. I was impressed with the way Jeremy treated my husband and me and explained all that was done to the car. More

As a business person, I rely and expect other companies to be on time and delivery what was promised. Jeremy and the service team started on my car immediately (and I was 10 minutes early) and completed e to be on time and delivery what was promised. Jeremy and the service team started on my car immediately (and I was 10 minutes early) and completed earlier than the time commitment they gave me. I waited for my car and the service lobby was comfortable and clean. The car was delivered back to me clean and the service was professional, but friendly. Very impressive. More

The Wilsonville Toyota Dealership and Service Department is always so helpful!! We have worked with Jeremy MacDonald a few times and he is always friendly, happy and a good listener. When we take our Toyota is always so helpful!! We have worked with Jeremy MacDonald a few times and he is always friendly, happy and a good listener. When we take our Toyota's to the service department we are treated with respect and they don't waste our time. We highly recommend Wilsonville Toyota for sales AND service!! They are true to their "NO BULL" statement. More

Jessica is the best tech that wilsonville toyota has. She goes above and beyond what is required of her. She makes it right the first time and takes no short cuts. She tells you exactlly what the probl She goes above and beyond what is required of her. She makes it right the first time and takes no short cuts. She tells you exactlly what the problem is and she gets it done. She communicate wonderfully with me and makes sure that I am happy with the service. Her smile lights up the store everytime I pull in with my truck. She knows me by name and that is what makes Jessica a super star. She is a great asset to Wilsonville Toyota, I will never go any where else. Adam Berg More

Whenever I pull in for service at Wilsonville Toyota, I am greeted immediately. Most of my maintenance experiences over the past 3 yrs has been positive - work is completed in time promised. am greeted immediately. Most of my maintenance experiences over the past 3 yrs has been positive - work is completed in time promised. More

I needed to have the clutch replaced on my older 4runner. I had moved from California a year ago and had not found a new repair shop. The shop I used in California was a Toyota certified shop and only ever u I had moved from California a year ago and had not found a new repair shop. The shop I used in California was a Toyota certified shop and only ever used Toyota parts, no aftermarket parts here! I wanted to make sure that only Toyota parts were put into the car and was having a hard time finding a repair shop that would do that. Ally was so helpful in getting me scheduled and my clutch replaced! More

Dave and Dan were excellent on meeting all of our maintenance needs. They bent over backwards to make us satisfied. The service department is great. maintenance needs. They bent over backwards to make us satisfied. The service department is great. More

Jeremy was friendly, courteous and professional when I came in for my routine oil change. He also informed me I would be requiring some new tires soon and explained why. Jeremy gave me information and p came in for my routine oil change. He also informed me I would be requiring some new tires soon and explained why. Jeremy gave me information and pricing on a new set of tires for my Toyota Highlander Hybrid. Because I was already concerned about the wear on my tires even before coming in for service it was very helpful to have Jeremy confirm the same. I will be scheduling an appointment this coming week with Jeremy at Wilsonville Toyota for a new set of tires. More