Wilsonville Toyota - Service Center

We as consumers tend to focus so much on the negative and rarely focus on the positive, and working in the customer service field majority of my life it's definitely nice to hear when you do good. I personal rarely focus on the positive, and working in the customer service field majority of my life it's definitely nice to hear when you do good. I personally am guilty of rarely ever giving credit when credit is due but this time around I had to go out of my way to thank ALI for going above and beyond our expectations. I know I'm late but this review is in regards to our 1st time (definitely NOT the last) getting our Highlander serviced at Wilsonville Toyota. Anyhow, we got our car serviced on 12/2012 and to make a very long story short Beaverton toyota made not only 1 but more than several mistakes resulting in us being S.O.L with our last service maintenance package coupon. During our service appointment I was being transferred to person after person @ Beaverton Toyota I finally spoke to someone who told me that there is nothing they can do knowing it's their fault! Immediately ALI told me to hang up and told us that she would take good care of us. " taking good care of us" is an understatement because not only did she get our car serviced but did more than what the regular service maintenance package offered!!! Ali totally made us feel like valued customers who were her first priority. She took initiative & ownership of the issue at hand and made things happen for us reassured us that everything will be taken care of. Ali's service that day really made me realize what crappy service we got @ Beaverton toyota. I'm really disappointed and regret ever giving Beaverton Toyota our business. I really want to thank Wilsonville Toyota because from the time we got there until the time we left, everyone we came across greeted us with a smile and made sure we were taken care of. To Ali, Thank you so much for your great customer service and professionalism and for making us feel so important I am grateful for you! More

I just would like to say how great Wilsonville Toyota is. I have had problems with most other dealerships I have went to but came into Wilsonville Toyota to have some service done and Jeremy treated me great I have had problems with most other dealerships I have went to but came into Wilsonville Toyota to have some service done and Jeremy treated me great. He was prompt in welcoming me to the dealer and had my car in and out with a wash in less than an hour. Amazing service!!!! I would recommend Wilsonville Toyota to everyone. More

Jeremy checked me in and promised the car back in an hour. They got it done in 45 and he even offered to get my son and I a ride to get food while we waited. Nice job! hour. They got it done in 45 and he even offered to get my son and I a ride to get food while we waited. Nice job! More

I've dealt with Wilsonville Toyota and Jeremy twice now. Both times they have provided prompt and courteous service. Good people to deal with and no B.S. now. Both times they have provided prompt and courteous service. Good people to deal with and no B.S. More

When I went in to have my car serviced Jordan was very friendly and helpful, and was good at explaining what was being dine with my car. The work on my car was done quickly, but well, and the facilities w friendly and helpful, and was good at explaining what was being dine with my car. The work on my car was done quickly, but well, and the facilities were comfortable and clean. More

Brandon immediately met me at the service entrance and handled my standard mileage service from start to finish. He was professional and courteous. I didn't have an appointment but he managed to complete handled my standard mileage service from start to finish. He was professional and courteous. I didn't have an appointment but he managed to complete what was required in less time than what he quoted. More

Jordon kept me from spending money on expensive services I had scheduled my car. He looked at my history and determined I wouldn't need to get them for another 5000 miles. Thanks for being so honest. I had scheduled my car. He looked at my history and determined I wouldn't need to get them for another 5000 miles. Thanks for being so honest. More

I've generally come to dread taking my truck in for service. It seems that I always come away feeling like I was being rushed through and rarely felt like my business was truly appreciated. My last e service. It seems that I always come away feeling like I was being rushed through and rarely felt like my business was truly appreciated. My last experience at Wilsonville Toyota was just the opposite. Ali took care of me from the moment she said hello. She looked me in the eye and listened, she thoroughly explained what the technician found and what it would take to make the repair. As I drove away I could not help but think about what a great job Ali did in making my service experience a positive one. I'll be coming back for my next service. More