Wilsonville Toyota - Service Center

Ronnie Patterson and all of the other team members at Wilsonville Toyota-Scion have been extremely helpful with scheduling and making sure we were completely satisfied with the results during every servi Wilsonville Toyota-Scion have been extremely helpful with scheduling and making sure we were completely satisfied with the results during every service visit we have made to this dealership, we have had an excellent experience with this dealership and would recommend them to any of our friends & family with Toyota products. More

We moved to Washougal, WA, 38 miles north of Wilsonville, but I wanted to bring my Prius (2012) to the Wilsonville dealership because of my positive experiences there since we bought the car a year ago in Ma but I wanted to bring my Prius (2012) to the Wilsonville dealership because of my positive experiences there since we bought the car a year ago in March. I love the friendly, great service I get. This time folks went the "extra mile" for me. Unbeknownst to me, my wallet must have fallen out of my purse (it was really full this week) while I was waiting on my 10,000 mile oil change. I didn't even know it was missing when I received a call from Wilsonville Toyota employee Tony to say he found my wallet! He found it in his desk, so another employee was involved, too, though whom that might be remains a mystery. Tony told me he would take my wallet up to the receptionist's desk and that she would lock it up until I could get there. A HUGE THANK YOU!!!! to all of you who were involved in the case of my missing wallet. You're a wonderful team of folks! Marilyn Slaby More

I broke down in my Prius 3 in Portland. I was alone and 3 hours away from home. I called the closest Toyota Dealership to my location. The service rep was not helpful and adamantly stated they closed at 3 hours away from home. I called the closest Toyota Dealership to my location. The service rep was not helpful and adamantly stated they closed at 5 p.m. Next, I called Wilsonville and spoke with Tony. He took down my info and waited for my car to be towed to their store. Once I got there, Dan and Brandon were extremely helpful. The service tech diagnosed the problem with my car within 20 minutes. Dan told me the repair would take a couple of hours but they finished in 1.5 hours. I was on my way to Eugene to run the half marathon by 6:45 p.m. I want to thank that whole team for helping me get to my race. It was a wonderful experience. I took them Voodoo Donuts on my way home on Monday! Thanks guys! More

Experience overall was good. I don't understand why the mats are not removed when the car is vacuumed. It is not difficult to do. I will do a thorough job tomorrow which I shouldn't have to do. A litt the mats are not removed when the car is vacuumed. It is not difficult to do. I will do a thorough job tomorrow which I shouldn't have to do. A little extra effort is always noted. More

I came in today for my 20k service. I had a prepaid service plan that covered 25k miles / 2 years, though I hadn't remembered the latter part of that plan. It's been about 2 1/2 years, so I didn't real service plan that covered 25k miles / 2 years, though I hadn't remembered the latter part of that plan. It's been about 2 1/2 years, so I didn't realize that my plan had expired. I went ahead with the service anyway despite the fact that I now knew I was going to have to pay. Jordon let me know my car was ready and explained to me that even though my plan had expired, he said they'd cover the cost of it. I hadn't expected or asked for that, so I thought it was a pretty cool thing of him to do. Every experience I've had at this dealership has been great. There's obviously a reason they have the reputation that they do. They know how to treat their customers right. More

We as consumers tend to focus so much on the negative and rarely focus on the positive, and working in the customer service field majority of my life it's definitely nice to hear when you do good. I personal rarely focus on the positive, and working in the customer service field majority of my life it's definitely nice to hear when you do good. I personally am guilty of rarely ever giving credit when credit is due but this time around I had to go out of my way to thank ALI for going above and beyond our expectations. I know I'm late but this review is in regards to our 1st time (definitely NOT the last) getting our Highlander serviced at Wilsonville Toyota. Anyhow, we got our car serviced on 12/2012 and to make a very long story short Beaverton toyota made not only 1 but more than several mistakes resulting in us being S.O.L with our last service maintenance package coupon. During our service appointment I was being transferred to person after person @ Beaverton Toyota I finally spoke to someone who told me that there is nothing they can do knowing it's their fault! Immediately ALI told me to hang up and told us that she would take good care of us. " taking good care of us" is an understatement because not only did she get our car serviced but did more than what the regular service maintenance package offered!!! Ali totally made us feel like valued customers who were her first priority. She took initiative & ownership of the issue at hand and made things happen for us reassured us that everything will be taken care of. Ali's service that day really made me realize what crappy service we got @ Beaverton toyota. I'm really disappointed and regret ever giving Beaverton Toyota our business. I really want to thank Wilsonville Toyota because from the time we got there until the time we left, everyone we came across greeted us with a smile and made sure we were taken care of. To Ali, Thank you so much for your great customer service and professionalism and for making us feel so important I am grateful for you! More

I just would like to say how great Wilsonville Toyota is. I have had problems with most other dealerships I have went to but came into Wilsonville Toyota to have some service done and Jeremy treated me great I have had problems with most other dealerships I have went to but came into Wilsonville Toyota to have some service done and Jeremy treated me great. He was prompt in welcoming me to the dealer and had my car in and out with a wash in less than an hour. Amazing service!!!! I would recommend Wilsonville Toyota to everyone. More

Jeremy checked me in and promised the car back in an hour. They got it done in 45 and he even offered to get my son and I a ride to get food while we waited. Nice job! hour. They got it done in 45 and he even offered to get my son and I a ride to get food while we waited. Nice job! More