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Wilsonville Toyota - Service Center

Wilsonville, OR

4.0
459 Reviews

459 Reviews of Wilsonville Toyota - Service Center

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October 12, 2020

Had tires rotated as part of the oil change service package. Tires were not balanced when they rotated them, so I had to return for another service appointment. I was told I had to pay to have them bal More

by Annoyed Tundra Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name needed
Oct 14, 2020 -

Wilsonville Toyota responded

Hi Kelli, Tire rotation and multipoint inspection are a part of the oil change package; tire balance is not. Most vehicles rarely need additional tire rebalancing, so it is a separate service. Tire balance vs. tire rotation is an important distinction because, if when arriving to service your front tires were in balance, you would not feel a vibration in your steering wheel. But, if the rear tires were out of balance you would not notice the issue until they were rotated to the front, which is what happened here. The turn signal is a concern because they may be a wiring or connector issue that we would have to look further into. Please let us know when it’s convenient for you and we’ll take another look. We're sorry we didn't deliver a first-class experience on this trip and hope to do better for you in the future.

Oct 15, 2020 -

Annoyed Tundra Owner responded

I shouldn’t bring my car in without a particular problem and leave with a needed service that you are charging additional for. Your response is xxxxxxxx.

Oct 15, 2020 -

Wilsonville Toyota responded

We understand your perspective completely and we're sorry we did anything to make you believe that we'd take advantage of your trust. We respect our customers and our place in the community, and we'd never - under any circumstances - engage in any behavior that would cause additional problems with your vehicle. It is a common occurrence for vehicle maintenance to reveal potential issues. It's part of the reason we do it, to catch small issues before they become big ones. Eventually an out-of-balance condition will prematurely wear your tires to the point of replacement. Balancing is small, replacement is big. Your vehicle did have a problem when it came in: The rear tires were out of balance. That condition was realized when the vehicle was driven after the tires were rotated to the front. It's not expected that you would have noticed it when they were on the rear. It's part of the reason tire rotation is mandated by your vehicle's manufacturer. We performed your requested service and that simply made the out-of-balance condition noticeable. We would be happy to work with you to correct this problem.

May 12, 2020

Great dealership. always so easy to work with. Helpful, friendly, thorough, clean. I would recommend this dealership and service dept to friends. I will come back again for sales and service More

by Michelle
Recommend Dealer
Yes
Employees Worked With
Damaris Teran-Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Wilsonville Toyota responded

Thank you so much for your review, we really appreciate it Michelle!

April 03, 2020

Work done in a timely fashion. Always friendly and courteous staff. Have always recommended the Wilsonville Toyota service Dept. as they have serviced both my Toyota’s. More

by vrod0206
Recommend Dealer
Yes
Employees Worked With
Michael Gajda
March 09, 2020

Easy in and out with no real appointment. Had transmission service done, my advisor doubled checked to make sure it wasn't done previously which I appreciated. Only concern was dribbles of transm More

by Bryan
Recommend Dealer
Yes
Employees Worked With
Tavish
March 09, 2020

I was scheduled for a 7:15 service. I got there at 7:05 and was met immediately. They checked me in and by the time I got to the waiting room my truck was in the shop bay. I asked for an figure on how long More

by Kkropf
Recommend Dealer
Yes
Employees Worked With
Kelly Hunt
March 02, 2020

Taylor was one of the best sales people I have ever had, very personable, informative and did a great job in completing my purchase in a timely manner - I was on lunch break & didn't have much time. Very p More

by robin_kovach
Recommend Dealer
Yes
Employees Worked With
Taylor Whitcher
February 24, 2020

Been a while since I trusted a dealership for service maintenance. They were very honest and open about what I needed done and what I didn’t. Quoted me the price of the service over the phone and didn’t More

by Nate K.
Recommend Dealer
Yes
Employees Worked With
Royce and Genisis (so?)
February 12, 2020

Great service! Very professional staff! Timely and very considerate! The gentleman that explained my service and completed my experience was very professional and very thorough. More

by Dez1171134
Recommend Dealer
Yes
Employees Worked With
Erubey Pureco. Jorge Burgess
Feb 12, 2020 -

Wilsonville Toyota responded

Thank you for letting us know! Glad to hear our service department took great care of you. Until next time!

December 10, 2019

Kelly at Wilsonville Toyota was great! She got me in and out in record time. I really appreciated her excellent service. Will definitely be back. Jeff B More

by Jeff
Recommend Dealer
Yes
Employees Worked With
Kelly Hunt
Dec 11, 2019 -

Wilsonville Toyota responded

Thank you for the great feedback, Jeff! We look forward to seeing you again next time.

November 13, 2019

the service department have done a good job very fast and very good quality to check that the car needs very satisfactory attention in regards to the work done More

by Veronica S
Recommend Dealer
Yes
Employees Worked With
Kelly Hunt
Nov 18, 2019 -

Wilsonville Toyota responded

Thank you for leaving us some feedback on our service department, Veronica! We hope to see you again.

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