Wilsonville Toyota - Service Center

Uneducated and unprofessional service team! Got a letter Uneducated and unprofessional service team! Got a letter from Corporate Toyota my 2010 Prius Brake Booster recall. I called my local Toyota dealer W Uneducated and unprofessional service team! Got a letter from Corporate Toyota my 2010 Prius Brake Booster recall. I called my local Toyota dealer Wilsonville Toyota and they scheduled the service for me. The car would need to be with them for a day, and they said no loner car is available. I come on the scheduled day for this service to be done, and they tell me “we are so sorry but we do not have the parts for this recall, we will call you when we will have it.” I wasted my time and gas. A week and a half go by, I hear nothing! I call them 2 weeks later. At that point I am told sure bring the car and we will inspect it first. I told them that I already came before and you guys sent me back because you had no parts, so I asked why the story changed, and the response was “well I am doing my job right, but the other guy that sent you back does not know what he is doing”. After 5 minute of back and forth finger pointing, I told them that I will take my business somewhere else, and the shocking thing is the service representative at this Wilsonville Toyota dealership says “Go ahead, please do take your business somewhere else” I called Broadway Toyota in Portland OR and in 2 minutes, I had an appointment made for the service and they have the parts in stock, and they have a loaner car. More

I have an Avalon 2008. All of the service work has been done at Wilsonville Toyota. The service department has always gone the extra mile to do what ever needed to be done to keep my car in good working o done at Wilsonville Toyota. The service department has always gone the extra mile to do what ever needed to be done to keep my car in good working order. Congratulations!. More

Today's experience was EXCELLENT!!! My salesman was Greg McMilin and he was awesome to work with very friendly and not pushy made today a great day. It was nice to get to know him on a personal level a Greg McMilin and he was awesome to work with very friendly and not pushy made today a great day. It was nice to get to know him on a personal level and not just all business. I watched other people and their interactions with their sales person and no one acted like they were having fun or excited! I had fun and laughed during my sales experience! I'm in sales also and if I owned a business that needed salesman I would hire Greg in a minute. When I need a new car or someone I know needs one I will recommend Greg in a heartbeat! When I asked him if he would put his wife and kids in the car I bought and he responded absolutely and seemed genuine I felt I made a good choice! Thanks again Greg More

The Wilsonville Toyota dealership has the WORST customer service I have ever experienced!!!! While away on business my wife took our car in for a simple recall repair, while on her way to the dealership the service I have ever experienced!!!! While away on business my wife took our car in for a simple recall repair, while on her way to the dealership the tire went flat. After arriving at the dealership it was clear the tire would need to be replaced. Fine and understandable. After receiving the call stating the tire would need to be replaced she asked if she could put her full size spare on. The tech told her that she could not do that?? The headlight also needed to be fixed with a simple wiring harness and the AC relay needed to be replaced. When she arrived at the dealership the bill was shocking! An AC relay can be bought anywhere for less than $10.00, Wilsonville Toyota charged us 74.30!!! Regarding the tire, we had a full size spare that matched. They charged us $125.00 for the tire, didn't call with any options for a less expensive tire and $42.00 dollars to install it! There is no tire shop in the country that charges labor to install a tire! To add on to the madness they installed a new headlight lamp without asking if they should, the bulb was less then two weeks old, I installed it myself. $18.00. But the icing on the cake was being charged $126.00 for a diagnostic to find a bad relay, ridiculous. And finally being charged over two and a half hours labor at $105.00 an hour when the work began at 3:30 and we picked the car up an hour later! I called the service manager twice and this little puke didn't even have the common courtesy to call me back and explain his bill. DO NOT TAKE YOUR CAR HERE! THEY WILL SCREW YOU AND NOT EVEN HAVE THE RESPECT TO CALL YOU BACK TO EXPLAIN THEIR CHARGES. I run a fleet of vehicles that are in need of constant repair. This is by far the absolute work experience that I've ever had with a mechanic. Don't waste your time or money. More

My 2009 Sienna was overdue for it's 30K mile service. I happened to be in the Wilsonville area last week and stopped by the dealership. When pulling into one of the service bays I was immediately greeted I happened to be in the Wilsonville area last week and stopped by the dealership. When pulling into one of the service bays I was immediately greeted by one fellow and subsequently scheduled a service appointment with Jessica Johnston. This past Monday I returned for the service work. I was again greeted by Jessica and later shuttled by Crystal to Biscuits for breakfast while my car was worked on. The work was completed in the estimated time frame and at the estimated cost. My car was washed and vacuumed. I was very impressed with the layout and cleanliness of the entire facility and most pleased by the extremely friendly staff. Thank you for a great service exerience and I will see you again in the future. - DJ - More

All of my previous experiences at this dealership have been so-so with regards to service. They tend to be a little on the slow side. I expected nothing less when I dropped my car off for it's 100k serv been so-so with regards to service. They tend to be a little on the slow side. I expected nothing less when I dropped my car off for it's 100k service today. I was pleasantly surprised by Ronnie Patterson. Firstly, he came in on his day off to make sure the service got completed as needed. He also met me at the door, got a shuttle to take me home and pick me up, and completed the service in record time. I had my car back by noon! I will always ask for Ronnie in my future dealings with Wilsonville Toyota, as he was exceptional in making sure that I was happy with my service, and they came in under the estimate on price! More

I would like to thank Wilsonville Toyota for hiring such friendly and prompt service employees! I appreciate the fact that Ronnie listened to my diagnosis of my car without seeming irritated about my descri friendly and prompt service employees! I appreciate the fact that Ronnie listened to my diagnosis of my car without seeming irritated about my descriptions of what was wrong with my vehicle. The waiting room was very comfortable and made the usual issue of keeping the kids (and myself) entertained a non issue. Ronnie kept me posted throughout the process, and when it was time to pick up my car had it pulled up and ready to go for me. Thank you Ronnie and Wilsonville Toyota for making my visit so enjoyable!!! More

Everything about Wilsonville Toyota is first rate, the Everything about Wilsonville Toyota is first rate, the people all are friendly and know what they are doing and they know how to listen to what I Everything about Wilsonville Toyota is first rate, the people all are friendly and know what they are doing and they know how to listen to what I have to say and need for my Toyota Highlander. One thing that shows that this is a great dealership is everyone in the waiting room only has good things to say about their service experience. I will use Wilsonville Toyota for my service needs in the future. Brett More