Wilsonville Toyota - Service Center

Best experience with a dealership service department! I had previously taken my 4Runner to another Toyota dealership in Portland, and though everyone was courteous, the skill level was just not up to par. I had previously taken my 4Runner to another Toyota dealership in Portland, and though everyone was courteous, the skill level was just not up to par. It was like amateur hour at this place. So I called up Wilsonville Toyota and spoke with Lukas Hintz (aka Luke). I explained my concerns to him and he assured me that my vehicle would be in good hands at his service center. I brought my vehicle in and was given top notch service. These guys know what they are doing. I have full confidence in Luke and the service team at Wilsonville Toyota. I will definitely be going there for all my service needs. And when it comes time for a new truck, you know where I'm going. You're the man, Luke! Thanks, again. More

Excellent Service Lucas Hintz provided excellent customer service. He quickly resolved a simple problem efficiently. I have an great used Toyota and he has earned my Lucas Hintz provided excellent customer service. He quickly resolved a simple problem efficiently. I have an great used Toyota and he has earned my trust and a recurring customer. Thank you! More

Lucas Hintz was very helpful and accommodating!! I really appreciate the complimentary car wash after driving it all the way down from Alaska. Thank you kindly a was very helpful and accommodating!! I really appreciate the complimentary car wash after driving it all the way down from Alaska. Thank you kindly again! More

Airbag recall From the first phone call I was treated to outstanding customer service from Mark. Everyone on his team was friendly and helpful. My car was done on From the first phone call I was treated to outstanding customer service from Mark. Everyone on his team was friendly and helpful. My car was done on time and they even took care of some windshield damage that I had been putting off! When I need to replace my Matrix, I will be heading to Wilsonville Toyota. More

Service at Wilsonville Toyota I have a 2015 HL XLE that began to leak oil and needed to take it in for service. Luckily they had the gasket in stock and it was an easy fix (at lea I have a 2015 HL XLE that began to leak oil and needed to take it in for service. Luckily they had the gasket in stock and it was an easy fix (at least I hope it was the cause because I still see a little oil again, but I'm hoping it was just leftover oil residue that should have been cleaned up on the engine). When I got my vehicle back from the car wash, I was excited that all was done and I was ready to roll. Unfortunately when I got back home, I noticed that one of my custom wheels (brand new - about 1 week old) now had curb rash, a broken insert, and two other inserts with curb rash as well (just custom painted a few days before). I spoke with the Service manager - Mark - and he was able to handle the situation perfectly. I met with him, he did his inspection, and was able to order a new wheel at Discount Tire the same day! He also covered the cost of the custom paint for the damaged inserts. A+ for Mark on how he handled the situation. A note for future customers of Wilsonville Toyota that need service: No need to worry, you should be in good hands. The suspect employee that caused the wheel damage is not longer with the company. NOT because he was fired for this situation (at least that I know of), but apparently he was already on his way out anyhow. For me, getting a confession from him was unlikely and a moot point. Apparently this individual lacked honesty & work ethic. More

Consistently excellent service Had four new tires installed and aligned this weekend. As usual, everyone at the dealership was helpful in answering my questions about tires (parts d Had four new tires installed and aligned this weekend. As usual, everyone at the dealership was helpful in answering my questions about tires (parts department) and getting it scheduled (service). I needed shuttle service on that particular day and it was handled as quickly and smoothly as one could hope, with clear communication about times of pick up. I was also well informed about estimates for the time of the job, and contacted quickly when it was ready. This has been my experience in the past with Wilsonville Toyota service as well. Shout out to Glesty Waters, who did a great job (as usual). More

Terrific Service team! I took my Prius in for an oil change and software upgrade. The Service team did a great job from easy scheduling to completing the job on time. In pa I took my Prius in for an oil change and software upgrade. The Service team did a great job from easy scheduling to completing the job on time. In particular, Jonah Nelson was fantastic. He was prompt, courteous and very professional. Jonah went over the work that was done and got me on my way in record time. Thank you! More

Efficient Service The Toyota team worked with me quickly and efficiently to get me back up and running. The price was absolutely right and I even got some free service The Toyota team worked with me quickly and efficiently to get me back up and running. The price was absolutely right and I even got some free service due to a warranty that I was unaware of. Great Job!!! More

Needed Jump Start on Camry Hybrid 12 volt battery Went to Wilsonville Post Office and when I came out the battery which had been sitting for two months didn't have enough charge to restart. I called Went to Wilsonville Post Office and when I came out the battery which had been sitting for two months didn't have enough charge to restart. I called Wilsonville Toyota, a mile and a half away, and they responded immediately. Ricardo was the dealer representative. He was polite, knowledgeable, efficient, and had me going in less than a minute. He first asked the circumstances to find out why my battery might be down. He also suggested that we come by the dealership to have the battery system checked. We did that and found the battery to be ok, just run down from lack of use over a ouple months. It was all very easy! They are a great group of helpful people! More

My review Always a pleasure taking my Avalon into Wilsonville Toyota. Kaite handled the complete transaction. Top Notch. Ricardo shuttled me to and from the de Always a pleasure taking my Avalon into Wilsonville Toyota. Kaite handled the complete transaction. Top Notch. Ricardo shuttled me to and from the dealership. Both were friendly and very helpful. I have always had good service with a smile when I have taken my vehicle to Wilsonville Toyota. More