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460 Reviews of Wilsonville Toyota - Service Center
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June 30, 2015
dont blame the customer In 9 months i have had to bring my 2014 corolla in to have brakes replaced, once caliber had to be changed and twice the rotors. Each time i was treat In 9 months i have had to bring my 2014 corolla in to have brakes replaced, once caliber had to be changed and twice the rotors. Each time i was treated like i was at fault, i know how to drive and now told if happens again they wont cover it. I was given a faulty car and some how my fault. BS More
by ALANNA_ISABELLE
Verified Customer
June 29, 2015
Efficient service department The Wilsonville Toyota service department has always delivered quality service in a very timely manner. Checking in took only a few minutes, and the The Wilsonville Toyota service department has always delivered quality service in a very timely manner. Checking in took only a few minutes, and the car was ready exactly when they said it would be. Nice work. More
by MOLEGONE
June 29, 2015
Recall work Great attitude of all in service dept. Items were corrected in the time that they said it would be done. Look forward to bring my vehicle in for futu Great attitude of all in service dept. Items were corrected in the time that they said it would be done. Look forward to bring my vehicle in for future services. More
by ROGER
Employees Worked With
Katie Henry, Glesty Waters
June 29, 2015
Recall I wasn't happy about having to come back, a 30 minute drive, to have a recall taken care of, when it should have been taken care of the week before. I I wasn't happy about having to come back, a 30 minute drive, to have a recall taken care of, when it should have been taken care of the week before. I'd scheduled the first service AND the recall for Saturday, June 20th and was surprised they called us as early as they did, after dropping off the car. We finished spending time with our kids, then went back to pick up the car. While my wife was waiting, I went to take care of the paperwork and that is when I found out that they'd forgotten to do the recall. I had to reschedule for the following Saturday, at 7:15 to have that taken care of. They were apologetic, which I appreciated, but it was still a big inconvenience for both of us. More
by radars1256
Employees Worked With
I don't remember
June 29, 2015
Happy with everyone I worked with and the work done I came in for a recall and an oil change on Friday, June 26. There is no picture of him below, but I believe my service rep was named Chris. (He had I came in for a recall and an oil change on Friday, June 26. There is no picture of him below, but I believe my service rep was named Chris. (He had tattooed arms.) He was friendly, professional, and listened to all I had to say. He set us up with a rental for the day from Enterprise, which Wilsonville Toyota paid for. I was happy with everyone I dealt with and the work done. More
by littlemary
June 27, 2015
Where is the paper? Had my car washed. No paper on floor of car. Employee had dirt on shoes and shoes were wet. What happened putting the paper down in the car while b Had my car washed. No paper on floor of car. Employee had dirt on shoes and shoes were wet. What happened putting the paper down in the car while being serviced? I was told only one "tire machine" (got nail out of tire) that was why the time completed was so off. Told NOON, not ready until 1:30...only after I kept bugging them. More
by Ken44
June 26, 2015
Glesty Waters advocated for me with a manufacturer I really like how Glesty took charge of the problem with a manufacturer on the phone. He advocated for me and gave me the best advice in a tough situa I really like how Glesty took charge of the problem with a manufacturer on the phone. He advocated for me and gave me the best advice in a tough situation. He stuck with me through the entire problem until I drove away a very happy customer. This location is convenient for me so that is why I originally came here for service. Now I will come again because of people like Glesty whomknow what they are doing and get the job done! More
by janewelp
Employees Worked With
Glesty Waters
June 24, 2015
It is not what you do wrong, It is what you do next This might start out bad, but I walked away impressed. Came it to get service on my FJ after a front strut failed. The service team was great and w This might start out bad, but I walked away impressed. Came it to get service on my FJ after a front strut failed. The service team was great and worked to get me in quickly as always. Once the truck was at the dealer customer service tanked. One of those horror stories you hear about car dealers. Everything that could go wrong with customer service did on that day. The Service writer failed to listen to my questions becoming defensive and rude when I was trying to ask how to fix the problem and for options. After I decided to go with another vendor outside the dealership the service writer became even less professional trying to discredit the vendor, complaining about another customers ethnic customs to me, and then shouting across the maintenance floor about warranties as I tried to leave. When I got my truck back I noticed a CV boot was leaking, something I was specifically told was not torn or damaged. Now why would I want to go back to these guys? Even though unfortunately they really, really messed up it was the actions of one person. What matters most to me is what they did next. Don the Service Manager personally called me up to discuss what happened. Don did what is probably the hardest thing possible to do by doing the right thing. He was the first to admit they dropped the ball, his guy didn't deny any of it, and he wanted to apologize. That is not how his service department works and not how they do business. He didn't want me to give up on the dealership because one person. From there Don worked to provide the level of customer service that I have received at every other interaction I have had with Wilsonville Toyota. Which has been nothing short of professional and excellent. Together we worked out the opportunity for the dealership to finish the job (as the vendor already did most the install) and begin repairing my trust in them. Don set me up with a new service manager, Matt, who embodied the level of service that brought me to buy my FJ at Wilsonville Toyota in the first place. Together they answered my original questions, took steps assess the part and send it in, and stand by the work that was done to my truck. By the end, Jake stopped by to offer his apology and reassurance that is not the way they do business. All my previous experiences at this dealership have been nothing but exceptional here. From parts guys staying late to help me put a thule roof rack on a Tacoma, to the service department getting me in ASAP for brake controller repair. Everyone has been exceptional and I only want to buy cars through Isaac Lodge who has taken care of me exceptionally well even after my truck went off the lot. As long as there are people like Don and Isaac at this dealership, people who will do the right thing, I will keep doing business with them. More
by Truckguy
Employees Worked With
Jake Hachmeister, Glesty Waters
June 07, 2015
A miracle I brought my 2005 Prius in for an oil change and the hybrid battery died the next day. I was devastated. Replacing the hybrid battery was not an anti I brought my 2005 Prius in for an oil change and the hybrid battery died the next day. I was devastated. Replacing the hybrid battery was not an anticipated expense, even though my car has over 144,000 miles. Living without a car is not an option in my line of work. Wilsonville Toyota took amazing care of me and my car. They were fantastic advocates and were able to find a solution that worked for my family. Thank you to Jay, Dave, and Mark!! More
by Slmh
June 02, 2015
Oil change I Had my Highlander in for a 5000 mile oil change, and the process from scheduling to finish was exceptional. Glesty Waters made sure every issue I ha I Had my Highlander in for a 5000 mile oil change, and the process from scheduling to finish was exceptional. Glesty Waters made sure every issue I had was addressed and fixed. I will definitely schedule with Glesty again. I don't know who made my appointment, but she was also greatly appreciated More
by Bishopsmom
Employees Worked With
Glesty Waters
