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460 Reviews of Wilsonville Toyota - Service Center
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August 17, 2015
Great service! Service went very well. Upon hearing that the car wash was not working, the service person, Glesty Waters could sense I was slightly unhappy so offere Service went very well. Upon hearing that the car wash was not working, the service person, Glesty Waters could sense I was slightly unhappy so offered me a coupon for a freebie at the local carwash. He also took care of me well and answered all of my questions on my break issue. Thanks Glesty! More
by BHNRY1
Verified CustomerEmployees Worked With
Glesty Waters
August 15, 2015
False promises Twice I have brought my 4runner in for service for a specific problem and has not been fixed! Promises to call me when parts came in! No calls... Serv Twice I have brought my 4runner in for service for a specific problem and has not been fixed! Promises to call me when parts came in! No calls... Service men caught in lies! what else do you need to know? More
by CHARLESCAIN
Employees Worked With
Robert Corder
August 14, 2015
Great service and friendly The tech was friendly and they have the most comfortable waiting room. I would recommend this dealership to anyone. I have had a wonderful time worki The tech was friendly and they have the most comfortable waiting room. I would recommend this dealership to anyone. I have had a wonderful time working with everyone. More
by MCHRISTINEHOUTS
August 14, 2015
Prius Service I was disappointed with my service yesterday August 13. I dropped by car off at about 7:30 AM for a routine 5000 mile service. I asked if the car co I was disappointed with my service yesterday August 13. I dropped by car off at about 7:30 AM for a routine 5000 mile service. I asked if the car could be complete by 11:00 am that day. I was told no problem, and that I would be called when the car was finished. At about 11:15 I had still not heard from anyone, so I went to the service center and asked if it was complete, I was told yes, and I got a robotic like apology for not being called. To make matter worse, when I went to pick up the car, I was told that it was not covered under Toyota Care as I had 27K miles on my car. Therefore I got a bill that I was not expecting or warned about at the call I should have received. For whatever it is worth I was working with someone in the yellow area. More
by MLC3860
Employees Worked With
I don't know
August 14, 2015
Excellent friendly and knowlegable personel We have taken our cars to cheaper places, but always ended up with two or three return visits till they figured out what was wrong. Each visit was alw We have taken our cars to cheaper places, but always ended up with two or three return visits till they figured out what was wrong. Each visit was always billed. When we take our cars to Toyota Wilsonville, the cars are fixed in one visit, saving us time and money in the long run. More
by JHReviewer
Employees Worked With
Glesty Waters
August 14, 2015
Excellent Service. We have had excellent service from Wilsonville Toyota with the sales staff and in the service department, I won't go anywhere else. Thank You! We have had excellent service from Wilsonville Toyota with the sales staff and in the service department, I won't go anywhere else. Thank You! More
by JENNIWAGG
August 13, 2015
Easy reservation at a time that suited me Service staff were pleasant and gave me a quick run down of the service that was to be done on my 15,000 mile service. Gave me an estimate of the time Service staff were pleasant and gave me a quick run down of the service that was to be done on my 15,000 mile service. Gave me an estimate of the time it would take to do it. Asked if I wanted the car washed and vaccumed which I agreed to.. Car was ready in the time they stated when I arrived.. No service issues were noted and I was good to go. Many thanks More
by B.HORLER
August 12, 2015
5,000 mile warranty service I was a Satisfied Customer. I love my Toyota and would recommend this dealership. It was easy and stress free to purchase. Worked with one sales pe I was a Satisfied Customer. I love my Toyota and would recommend this dealership. It was easy and stress free to purchase. Worked with one sales person through the complete transaction. Two thumbs up. More
by Happy Customer
Employees Worked With
He was new and I think his name was Christian
August 12, 2015
Routine Minor Service Katie was a good, personable, helpful service tech. I had a problem where an alarm was sounding almost every time I took a corner or stopped a little Katie was a good, personable, helpful service tech. I had a problem where an alarm was sounding almost every time I took a corner or stopped a little quickly for a light. I mentioned it and it appears to be gone. Thanks! Last service check we were told we needed new tires. Had them checked at a tire shop and we were told they were good. Katie said the tires apparently checked out fine this week. Glad I didn't spend hundreds of dollars before I really need to. More
by karenmorri
Employees Worked With
Katie Henry
August 11, 2015
Very disappointed in the service I bought a brand new RAV 4 Limited with every possible option from this dealership, when I found out it did not come with the HomeLink option, I asked I bought a brand new RAV 4 Limited with every possible option from this dealership, when I found out it did not come with the HomeLink option, I asked the parts department what I can do. They offer to put in an Auto Dimming Mirror, but it will cost me $600. Then the nightmare began ... After 3 days, they finally got hold of me and told me the wind shield broke when they tried to removed the original mirror, so I will have to wait until next Monday or Tuesday, so the wind shield can be shipped in from California. After 8 days without my car, I called, they told me the mirror did not arrive. I have to wait until next week. I was planning on taking a road trip with this new car, but instead, I will had to take this family trip with my 10 year old truck. After I came back from my trip, I called and the car is now finally ready. I picked up my new car, which I purchased on July 31st, but only got to drive for one week, then the dealer's service department kept it for 3 weeks after the wind shield was broken. Then ... I was driving down the road, a piece of molding fell off, I had to stop on the freeway to figure out what it was. It was the molding that was part of the mirror that was installed. Then I looked around and found there was another piece of molding sitting around the passenger side and I have no idea where it is from. I have been going to this dealer for the past 10 years for service and I am normally not very picky ... but on boy ... this was not acceptable AT ALL! More
by THOMAS7
Employees Worked With
You guys need to update the names on this list, a lot of people have left a long time ago! My service manager's name is Matt.
