Wilsonville Toyota - Service Center

Terrible experience with rental car I had a terrible experience with having to wait an hour and a half for the enterprise to come get me at wilsonville toyota today. I took my brand new I had a terrible experience with having to wait an hour and a half for the enterprise to come get me at wilsonville toyota today. I took my brand new car in for environmental protection to be applied and was to be given a rental car for the day. After waiting 1.5 hours Toyota drove my 4 yr old and I to the rental car place. They assured me that a car would be waiting. Well after the toyota rep left they informed me that they actually didnt have a car for me. About 5 minutes later, a rental car rep informed me that i could take a super dirty car he had just brought in or i could wait another hour for them to clean it. We took the dirty car because we were done with waiting. It was disgusting! Toyota did apologize for this issue, however said there was really nothing they could do. Ugh! Thank goodness, around 3:30, enterprise tried to make the situation right by replacing their disgusting car. Even with that said, im extremely frustrated with the dealership because my appointment has been set up since last week.....:( More

Great service. I am very impressed with the service I receive. I do have a suggestion about your paper work. 1. The Wilsonville logo in the middle of the page mak I am very impressed with the service I receive. I do have a suggestion about your paper work. 1. The Wilsonville logo in the middle of the page makes it hard to read the service that has been performed. 2. Work performed is listed at least twice which is not necessary & takes longer to read. 3. At a previous dealer the had a check off sheet that showed each item checked and whether it was ok or needed service. They also listed what had been done. Just some thoughts. All in all GREAT SERVICE!!!! More

Quick and easy Time for service. Scheduled a time, got right in and out in an hour. Courteous and helpful from beginning to end. Good explanation and clarification w Time for service. Scheduled a time, got right in and out in an hour. Courteous and helpful from beginning to end. Good explanation and clarification when i asked questions. More

Awesome Easy in and out service. They told me my service time would be 1 hour and it indeed was just a 1 hour wait. The waiting area was very comfortable. Easy in and out service. They told me my service time would be 1 hour and it indeed was just a 1 hour wait. The waiting area was very comfortable. Resembled a living room not the usual service dept furniture for sure. They offer free coffee and snacks at the snack bar. Even dog beds for your pet to use while the car is serviced. I will come here for every scheduled car service that is needed and I come from out of town. It is 100% worth my 50+ mile one way trip to come here to Wilsonville Toyota. More

Easy to schedule, great service I have never had a problem with Wilsonville Toyota's service department. Friendly staff with the right amount of experience. Easy to schedule the ap I have never had a problem with Wilsonville Toyota's service department. Friendly staff with the right amount of experience. Easy to schedule the appointment. More

Great customer service Lucas was great from start to finish. Very convient to get service on my 4Runner! I would recommend Wilsonville Toyota to any of my family and friends Lucas was great from start to finish. Very convient to get service on my 4Runner! I would recommend Wilsonville Toyota to any of my family and friends. Best Toyota dealership in the Portland metropolitan area! More

Oil change, 50,000 mi inspection, 2 filter changes, car wash Friendly, easy to understand explanations by staff. Service completed in a reasonable time frame. Waiting area comfortable, however the chairs Friendly, easy to understand explanations by staff. Service completed in a reasonable time frame. Waiting area comfortable, however the chairs are a little too low. This makes them more difficult for us older folks to get up from and the stools are a little too high for older generation as well. Cost of oil change and air filter and cabin filter costs seemed to be higher that I would of expected. I probably will use my mechanic in Boring the next time these items need servicing. I don't remember the name of the gentleman that talked to me about my service. More

World class service The team went above and beyond a regular service call, addressing issues we simply hinted at in general discussion. I have not experienced service of The team went above and beyond a regular service call, addressing issues we simply hinted at in general discussion. I have not experienced service of this level at any other dealership. More

Excellent Customer Experience and Friendly Recently had a strut shear off while driving on a Sunday afternoon. Car was towed into Wilsonville Toyota and they had me in a loaner within minutes. Recently had a strut shear off while driving on a Sunday afternoon. Car was towed into Wilsonville Toyota and they had me in a loaner within minutes. Monday they called and explained what they had found and ordered the parts. Fixed CV boots on front as well as replaced struts. Tuesday the car was done. Great experience and excellent communication throughout the whole process. Jay Barber took great care of me. More

fast and friendly great job, and a nice place to wait in the waiting room, coffee and news thanks, my car was washed and ready to go on time great job, and a nice place to wait in the waiting room, coffee and news thanks, my car was washed and ready to go on time More