Wilsonville Toyota - Service Center

Organized and Efficient I was greeted by name upon arrival at my appointment. The service writer was efficient and thoroughly explained what would be done to my car..The wait I was greeted by name upon arrival at my appointment. The service writer was efficient and thoroughly explained what would be done to my car..The waiting room was comfortable with coffee available and TV. My car was completed and washed in a timely manner. Very pleased. More

First service on my new truck Overall good experience. Explained well good facilities. Only complaint was that I was asked if I wanted a complimentary wash and vacuum. Said sure! Overall good experience. Explained well good facilities. Only complaint was that I was asked if I wanted a complimentary wash and vacuum. Said sure! Car wasn't washed. Not a big deal but don't offer if you aren't going to do it. More

Very satisfied.....Little hiccup I brought my car in for maintenance (oil change). It was brought to my attention that the car was due for 30,000 mile maintenance. Due to a breakdown I brought my car in for maintenance (oil change). It was brought to my attention that the car was due for 30,000 mile maintenance. Due to a breakdown of communication I was shocked when the car was done and I had a $175 balance due ( I thought it was covered under my auto care program).Since the extra charges were not explained to me, the service agent took responsibility for the charges. Thank you. There was another little hiccup.. while I was in your waiting room, my daughter texted me that you kept calling the house to say the car was done (first call was 30 mins after I brought it in.) Some one told my home that I must have taken the shuttle because I wasn't there?????? I was in your waiting room!! Caused a bit of confusion at my home. Except for that, great experience. More

Good Service Service was good. The lads forgot to wash the car like the main person had said would be done when I picked it up. It was not fault of his and he wa Service was good. The lads forgot to wash the car like the main person had said would be done when I picked it up. It was not fault of his and he wasn't happy. The service gets done and they keep me posted on what needs to be done next. I appreciate the help so that I can keep my car running like new! More

Top Tier Service I came in to the service department unannounced with an emergency situation. They were pretty busy on a Monday noon time and I had squeal on my passen I came in to the service department unannounced with an emergency situation. They were pretty busy on a Monday noon time and I had squeal on my passenger side that really concerned me but I a family emergency and really pressed on time, this team took control and said they'd do what they could but it would take at least an hour. Long story short the service department had me fixed and out of there in 30 min. Thank you service team I am glad to know i have such quality group to take care of me and my ride! More

Quick and Easy Always a good experience here! Super friendly and helpful! Had me in and out within 45 min for my service. I highly recommend this dealership!! Always a good experience here! Super friendly and helpful! Had me in and out within 45 min for my service. I highly recommend this dealership!! More

Good, but free vacuuming service was below expectation Katie was very attentive and thorough as a service manager. Overall, the experience was great, and most people working on the floor and walking throug Katie was very attentive and thorough as a service manager. Overall, the experience was great, and most people working on the floor and walking through the lobby/coffee area were courteous and friendly. The shuttle service gentlemen was polite and attentive, and he checked each hour, by my request, to see if I wanted to go somewhere. It turned out that I stayed in the lobby area because it was comfortable. Lastly, the reason I did not give five stars was the vacuum service was in my opinion incomplete and sloppy. Recognizing it is a free service, I felt guilty complaining about this. Nonetheless, I had two complaints, one was a scratch on the door panel that was not there before I dropped off my RAV4, and the other was some leave particles and such that were still in the trunk area. More

fantastic I was incredibly impressed with their speed, friendliness and the little things. Carwashes and vacuums just don't happen anymore. They did a great job I was incredibly impressed with their speed, friendliness and the little things. Carwashes and vacuums just don't happen anymore. They did a great job all around. More

Avalon Bluetooth "call in progress" problem Our new Avalon is equipped with a JBL Audio with navigation system that is supposed to be compatible with Bluetooth ver. 1.1 thru ver 3.1 +EDR. We ha Our new Avalon is equipped with a JBL Audio with navigation system that is supposed to be compatible with Bluetooth ver. 1.1 thru ver 3.1 +EDR. We have LG Chocolate phones which use Bluetooth ver 2.1 +EDR and they don't seem to work completely with the Avalon's Bluetooth. According to the Toyota compatibility chart this phone has not been tested, but it doesn't say it will not work. When a call is made while the car is turned off it goes directly to the phone, like it should. Then after the call has finished and the car is started the Bluetooth system shows that there is a "call in progress", even though the phone doesn't show a call in progress. We took the Avalon into Wilsonville Toyota to see if there was a problem with the Bluetooth system. Unfortunately, Wilsonville Toyota doesn't have a Bluetooth specialist or even a technician that can troubleshoot Bluetooth. The service person did send it to be checked out and they did update the navigation software with hopes that it would work. Well, nothing changed. I did find a "work around" to clear the "call in progress", but that is as good as it gets. It seems odd that this quality of car doesn't have better support. More

Great Dealership We've been customers since 2008 and have never regreted our decision to change Dealerships! Our previous Dealership had gotten very rude even after 3 We've been customers since 2008 and have never regreted our decision to change Dealerships! Our previous Dealership had gotten very rude even after 3 vehicles were previously purchased. More