Wilsonville Toyota - Service Center

Always great customer service. I have bought two cars from this dealership and have never been pressured. I take my Prius there for service and am always pleased at the job they do I have bought two cars from this dealership and have never been pressured. I take my Prius there for service and am always pleased at the job they do. More

Wilsonville Toyota (Service Department) saved the day for me recently. I accidently pushed the "panic button" on my keychain, setting off my security system. In my attempt to stop my horn from going off and my recently. I accidently pushed the "panic button" on my keychain, setting off my security system. In my attempt to stop my horn from going off and my lights flashing, I made matters worse...ultimately making my car go into "stolen mode". My car totally shut down. I messed things up royally. Thanks to Service Manager Don Waters and his great staff, my car was fixed as good as new. They reprogrammed the engine computer system and made sure everything was working correctly, all in a professional manner. I am a 62 year old guy on disability...and not very auto tech savvy. Don and his staff treated me with respect, dignity and made me feel like I was their number one priority, throughout this awkward and embarrassing situation. I will definitely go back to Wilsonville Toyota for any future needs, and will highly recommend it to my friends and business peers. Thanks for everything Wilsonoville Toyota. John Patrick Longfellow Portland, Oregon More

I'm happy with the quality of the service I think one hour and half to wait is a lot of time tondo a oil change, if you do this in less time is good for me. I think one hour and half to wait is a lot of time tondo a oil change, if you do this in less time is good for me. More

Customer Relations are superb. Being a single woman, customer relations are very important to me. When I arrived for my scheduled service appt., I was treated with courtesy and pr Being a single woman, customer relations are very important to me. When I arrived for my scheduled service appt., I was treated with courtesy and professionalism and the work to be done was explained without a feeling of being hurried along. I appreciate feeling like the work being done on my car is being done with care. I always have a positive experience at the Wilsonville Dealership service department. More

complete in reviewing the service we needed We have 2 old Toyota vehicles (4 Runner & Sequoia). Luke took the time to have the cars evaluated and a complete list of urgent repairs vs. "can wait We have 2 old Toyota vehicles (4 Runner & Sequoia). Luke took the time to have the cars evaluated and a complete list of urgent repairs vs. "can wait". The repairs took a few days and he good about giving us a loaner car during the complete time the cars were being serviced. He was very good in explaining exactly what was wrong and what needed to be fixed. He would line by line item regarding the cost so it was upfront and no surprises. It was great working with Luke. During the time the cars were being serviced he left and went on vacation and handed it over to John. John called late in the day to give me a status on one car and wasn't up to speed on the status of both cars. He wasn't able to answer my questions. The day our cars were to be picked up I called to review my invoice prior to arrival and ask for the shuttle to come pick me up so I could pay for the service on both cars, drive one home and bring the loaner back. The receptionist that I talked to for service said she would email a service tech to call me back and text the shuttle driver to call me. I waited over 3 hours and did not receive a phone call back from Service or the shuttle, so I had to have a friend drop me off at the dealership. When I arrived service was not busy and they didn't seem concerned that no one, even the shuttle drive did not call me back. The service manager got a person to help me and I paid and received my cars. More

Great Customer Service I brought my Scion XB in for it's 15,000 mile service. Evan Bantin in the service department was extremely helpful and very friendly. John my shuttle I brought my Scion XB in for it's 15,000 mile service. Evan Bantin in the service department was extremely helpful and very friendly. John my shuttle driver was very friendly and a very safe driver. I also ran in to Elliott Franzen, the salesman that sold me my Scion a year and a half ago and he recognized me and made it a point to say hi and ask me how my Scion was treating me and if i was still happy with it. I was shocked that he remembered me from a year and a half ago, let alone what car i bought. It made me feel like he cared about me as a person and not just another customer. I will definable be purchasing my next vehicle from him and recommending him to all friends and family looking to buy a new car. Overall I received exceptional customer service and will be returning. More

60,000mile check Price quoted in advance. Had made appointment and they were ready for me when I arrived. Car was completed on time. It was even washed prior to pick u Price quoted in advance. Had made appointment and they were ready for me when I arrived. Car was completed on time. It was even washed prior to pick up.. More

Canales It was a wonderful service experience. The person that receive me was very helpful, friendly and helpful service employee. He listen to my concerned It was a wonderful service experience. The person that receive me was very helpful, friendly and helpful service employee. He listen to my concerned about the vehicle and kept me apprised at what was being done to my truck. More

Great I was met with a friendly service employee who kept me apprised at what was being done to my car. My car was fixed and I was on my way in a reasonably I was met with a friendly service employee who kept me apprised at what was being done to my car. My car was fixed and I was on my way in a reasonably time frame. More