Wilsonville Toyota - Service Center

Do yourself a favor. Check the rating on Better Business Bureau. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement in Check the rating on Better Business Bureau. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement included a "We-Owe". I was promised they were going to facilitate reprogramming the second (Mazda) key with Fiat in order to remove an error code that was present on the dashboard, at the time of the purchase. Months later, they refuse to honor the "We-Owe". See below for a timeline of events. 08/28/23 - Almost a month of repeatedly calling them, before they scheduled an appointment with the service department. 08/30/23 - I dropped the vehicle off at Toyota’s service department. 09/02/23 - After they had my vehicle for a few days, I was informed that Fiat had a 2-month waiting time, and they were going to use a 3rd party locksmith, instead. I was told they needed to order a key from Fiat (1-2 weeks), and I would receive a call when it arrived. No call came. After 2 weeks, I made multiple calls and was repeatedly told that they would call back. Never happened. 10/13/23 - Month and a half later, I finally got an answer that they had received the key a week or 2 prior. They scheduled me an appointment, stating that my vehicle would remain on-site for approximately 24 hours while they had the locksmith come to reprogram the key. 10/20/23 - I dropped it off at about 9:45-9:50am. 10/21/23 - Received a call around noon, the next day. I was told that the locksmith failed to program a new key and remove the error code, claiming Fiat sent them a faulty key. They said they would need to order another key (another 1-2 weeks) and try again. After reviewing the dashcam footage, I discovered that they did not keep my car on-site. Instead, it was driven to a locksmith, in Beaverton, around 10:30am. Footage showed the locksmith spent all of 20 minutes inside my vehicle, finishing by 1:30pm. My vehicle was then left, in a shared plaza's parking lot, overnight. Toyota did not retrieve it until around 10am, the next morning. 2 hours later, I received the phone call. 10/23/23 - I decided to contact Fiat and see about a quote for programming the key, so that I could go directly through them and just ask Toyota to issue a check. Fiat stated there was no 2-month wait, and it could be taken care of immediately. Toyota’s service department then told me to talk with the finance manager. 10/24/23 - The finance manager said he had to discuss with the general manager and would call me back. No call back. 10/26/23 - Found out the finance manager went on vacation. 10/30/23 - Got in touch with the general manager. He refused to issue a check but said he'd cover the cost at Fiat, allowing it to be billed to their account. He said he notified Ron Tonkin Fiat. 11/08/23 - Fiat informed me that no one from Toyota has contacted them. I sent an email to Toyota’s general manager, including Ron Tonkin’s service manager. Toyota responded back with the okay. 11/09/23 - Fiat ordered a replacement key, stating it would take 5-10 days. 11/21/23 - Fiat scheduled a service appointment, stating it would take approximately 1 hour. 11/27/23 - I took my vehicle to the service appointment, at 9am. At approximately 10:15am, I was informed that a new key had been programmed, but the error code was still present. After looking into it for another hour, the following was determined: “RFH MODULE HAS HARD FAULT CODE WILL PROBABLY NEED TO BE REPLACED. IF WE DELETE THE MAZDA KEY IT COULD LOCK THE SYSTEM WHICH MEANS THE MODULE WILL HAVE TO BE REPLACED” Fiat stated that they did not have an RFH module on hand and would need to track one down. 12/06/23 - Fiat informed me that they were not getting a response back from Toyota, giving them the authorization to move forward. I again reached out to Toyota. They refuse to honor the “We-Owe” in our purchase agreement and stopped responding altogether. 12/12/23 - Filed a complaint with Better Business Bureau. 01/09/24 - Matter is now closed but unresolved. More

Overall, the service I received when dealing with a paint issue was good...a little bumpy at first, but in the end the issue was resolved to my satisfaction. I thank Josh the General Manager and Evan in the issue was good...a little bumpy at first, but in the end the issue was resolved to my satisfaction. I thank Josh the General Manager and Evan in the service department for making sure the service was handled. Due to Josh's handling of the issue, he has earned my return business. I have now purchased 3 vehicles from this dealership and will return next time I am in the market for a vehicle. Thank you for listening to my concerns and working to resolve them. More

Royce was extremely helpful when I brought my car in. He was professional and the work got done right when he said it would. Would definitely seek out Royce for future visits. He was professional and the work got done right when he said it would. Would definitely seek out Royce for future visits. More

I value my partnership with wilsonville Toyota. I have never felt pushed or maneuvered. I would recommend wilsonville to anyone without hesitation. In fact I have in the past recommended them. The I have never felt pushed or maneuvered. I would recommend wilsonville to anyone without hesitation. In fact I have in the past recommended them. There are well trained informed and pleasant people working with wilsonville The accommodations there are very pleasant and I do enjoy knowing that my car is being taken care of to the nth degree now More

Brandon in the service department went above and beyond by providing excellent customer service! Knowing I live far away, and the service was going to take most of the day, he saved me a loaner car! This i by providing excellent customer service! Knowing I live far away, and the service was going to take most of the day, he saved me a loaner car! This is the definition of great customer service. Thanks again Brandon! Kristina Brahler More

Looking for a highlander , the sales person was very helpful, and let me ask the questions from him and the service writer about highlanders and if there are any issues paper work went smoothly for buyi helpful, and let me ask the questions from him and the service writer about highlanders and if there are any issues paper work went smoothly for buying the highlander More

Great quick service and nice! I got the car I really wanted at a reasonable rate. I got the car I really wanted at a reasonable rate. More

I have never been so impressed with a service center. They are the best. I was not a fan years ago but now I will not go anywhere else. I had a bid from a non-Toyota mechanic shop for 2600.00. I got a se They are the best. I was not a fan years ago but now I will not go anywhere else. I had a bid from a non-Toyota mechanic shop for 2600.00. I got a second opinion from Wilsonville toyota and they diagnosed the real problem and fixed it for $130.00. They are great. Highly recommend. More

I cannot say enough wonderful things about the service team at Wilsonville Toyota! Jonah and Norma are dream team advisors, and the technicians are exceptional! I experienced unfortunate and costly roden team at Wilsonville Toyota! Jonah and Norma are dream team advisors, and the technicians are exceptional! I experienced unfortunate and costly rodent engine damage on my 21' Camry Hybrid, twice in less than a month. I literally felt like I was the unluckiest person! Jonah immediately put my mind at ease, and took the time to educate me on how to prevent repeated damage. He took care of everything, literally. What a gift! The technician did a remarkable job! I am so grateful. Skillfully replaced a chewed engine cover, two harnesses, and the wires too. Super quality and clean work. Many thanks! I can't leave without mentioning Norma. What a rock star! Outstanding service every visit. Vincent is awesome too! I wish I could give 10 stars!! More

I expected that they included the Tire rotation in my oil change because its part of what I paid. After the service, they did not do it How do I know?, I always put marking on the mags of 2 front wheels usin change because its part of what I paid. After the service, they did not do it How do I know?, I always put marking on the mags of 2 front wheels using my marker. I asked the adviser why? He said maybe his Technician think that my SUV does not need the tire rotation! Ever since our vehicles ( I have 2 other Toyota vehicles ) reached an averaged of 6K I brought it to Toyota Dealers including Gresham Toyota and Gladstone Toyota and they to included always the tire rotation. I'm expecting the Adviser to tell me that he's sorry, But when he defended his technician, I'm not happy about it. This is the first time it happened to me and and I will never forget it! I'll very happy if the Service Manager will reach out to me. Thank you! More