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460 Reviews of Wilsonville Toyota - Service Center
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November 04, 2015
No problems! Took my 2006 Highlander in because I thought I had developed an oil leak. Turned out that it was the AC condensation tube draining as normal. Also Took my 2006 Highlander in because I thought I had developed an oil leak. Turned out that it was the AC condensation tube draining as normal. Also had a high-pitched squeal from rear brakes when first used. Brakes checked and found to be fine. Problem was water and rust building up over night on rainy days/evenings. Picked up the car and was told everything was fine--no problems anywhere. And the best part? No Charge!! Jim Hill Sherwood More
by SHERWOODHILLS
Verified CustomerEmployees Worked With
Katie Henry
November 04, 2015
Outstanding Service Our Camry required immediate service during a stressful situation. We received superior service, dependable follow up and professional kindness from T Our Camry required immediate service during a stressful situation. We received superior service, dependable follow up and professional kindness from Travis Gwin and Gregory (Parts). More
by Grateful customer
Employees Worked With
Travis Gwin (Service) and Gregory (Parts)
November 03, 2015
Overall a positive experience. Enjoyed the comfortable furniture and large TV in the waiting area, very homey feeling. The coffee and pastries were great. Only thing I would say i Enjoyed the comfortable furniture and large TV in the waiting area, very homey feeling. The coffee and pastries were great. Only thing I would say is that all the employees walking back and forth to and from the service area could be friendlier. They all seem angry or unhappy. A smile, a nod or just a hello would be the icing on the cake. I don't know the names of any of the service people I worked with. Don't think he introduced himself to me but was a really nice kid. Jason, who was our salesman when we bought our car saw me and came over and sat and talked to me for awhile. Very nice of him to do that He's a keeper!!! Now I was there a week or so ago and went to the parts department to buy touch up paint and the person working there was not friendly at all. In fact he was rather grumpy and I felt like I was being a burden to him by being there. More
by LISAANDDALE2010
Employees Worked With
Jason Thompson
November 03, 2015
Being charged when we had purchased a service contract I went in for our service appointment knowing that we had purchased a service contract. When I was told to sign the form that was charging us $220 for I went in for our service appointment knowing that we had purchased a service contract. When I was told to sign the form that was charging us $220 for our appointment I questioned this. The manager came over and looked at the computer and began to tell me that he sees that there was a warranty on the drive-train, etc, but not on what they were servicing today. I had my husband dig up our papers from our sale this past Feb 2015 and found that we were correct. When I called back I was unable to contact the manager and tried to do this twice. My husband left a message as well. When I got in contact with the manager prior to picking up vehicle, he said he went upstairs to a computer there and saw that there was a service contract that we had purchased...Also I had asked the blue team to make sure the molding around our sun room was looked at as it was coming apart. It wasn't done and when I reminded him to do this he had to pull a service person out to do this .. More
by peggy
Employees Worked With
Blue team
November 03, 2015
Punctured Tire After a rough day at work, we realized we had a flat tire in the middle of downtown Portland. We called Toyota and they told us how we could perform After a rough day at work, we realized we had a flat tire in the middle of downtown Portland. We called Toyota and they told us how we could perform a temporary fix in order to get the vehicle to the dealership. They fit us in last minute, fixed our tire within 40 minutes, repacked the spare tire in the car and sent us on our way at no charge. Definitely earned our trust and loyalty. More
by CHERIE.LABRECQUE
November 02, 2015
Best if not in a hurry. Went in for routine oil change on Sienna Van.. In my estimation, there is no reason a routine oil change should take 2 hours. If time is not a consi Went in for routine oil change on Sienna Van.. In my estimation, there is no reason a routine oil change should take 2 hours. If time is not a consideration, Wilsonville does a good job. More
by Steve
Employees Worked With
Glesty Waters
October 31, 2015
Customer service needs improvement I came at a time that wasn't very busy. When I drove up it took 10 minutes for someone to approach me and I had an appointment. I saw a salesman stan I came at a time that wasn't very busy. When I drove up it took 10 minutes for someone to approach me and I had an appointment. I saw a salesman standing around talking to a technician. They saw me, but continued talking, not acknowledging me at all. Even tho they may have had something important to talk about, they could have acknowledged me. I had to walk over to them to get them to address me. I just leased a brand new Prius from them. I felt very unimportant and wonder if the service stops once you get a car from them? I have been involved in professions that involve heavy customer service and this was definitely bad service. I even asked the technician a question about my car and he said he would follow up with me. I never saw him again. He was no where to be found. Very poor customer service. If I'd been a man I am sure I would've gotten better service. Do better trainig of your staff to service all and every customer no matter age, sex, race, etc. No excuses! More
by CHRISTINAWOOD08
Employees Worked With
Cannot remember names only faces
October 29, 2015
quick quality service drove in; they were ready for me with all paperwork; answered my questions; in an hour, my car was ready. As a customer, given courtesy, respect, and drove in; they were ready for me with all paperwork; answered my questions; in an hour, my car was ready. As a customer, given courtesy, respect, and it was obvious the employee likes his job, which is a reflection of the dealership itself. More
by Arlene
Employees Worked With
Joel Webb
October 29, 2015
Repair Informative about the repair and ready to help. Josh was also very helpful in getting me transportation since it was a 5 hour repair job. Informative about the repair and ready to help. Josh was also very helpful in getting me transportation since it was a 5 hour repair job. More
by XTRA39
Employees Worked With
Josh, Stottlemire
October 29, 2015
oil change Great service...greeted, asked if I needed anything else looked at...showed to the waiting area, service was completed, asked if they could re-set the Great service...greeted, asked if I needed anything else looked at...showed to the waiting area, service was completed, asked if they could re-set the blue tooth phone connection, they did...drive home safely. Great place. More
by MIKE_MCAFEE
