Wilsonville Toyota - Service Center

Routine maintenance and alignment check Easy to get to, quick response, good experience. Easy to get to, quick response, good experience. Easy to get to, quick response, good experience. Easy to get to, quick response, good experience. Easy to get to, quick response, good experience. Easy to get to, quick response, good experience. This requirement will make sure I do not use this next time. More

Service extraordinaire. Excellent service, greeted before having exited the Tacoma. Had information ready for me to sign to begin service. I arrived early and wasn't a proble Excellent service, greeted before having exited the Tacoma. Had information ready for me to sign to begin service. I arrived early and wasn't a problem with the service dept. I was given a time frame and it was met precisely. More

Great fix Thanks to Don Waters, Service Manager, for stepping in a correcting a procedural misunderstanding. I made Don aware of my situation with an employee n Thanks to Don Waters, Service Manager, for stepping in a correcting a procedural misunderstanding. I made Don aware of my situation with an employee not being fully aware of how to handle a "price match" situation and he followed through with helping the employee better understand the procedure and with me getting the appropriate pricing on my service visit. Don met with me when I picked up my vehicle and we had a chance to visit and "laugh" about it. He is quite a presence in the service department, long time employee, and a valuable resource for the company. Thank you again Don!!! More

They took my car for parts instillation and gave me a rental Toyota made an appointment and sent me reminders, they were helpful in getting me into a rental car and they provided me with great service upon my re Toyota made an appointment and sent me reminders, they were helpful in getting me into a rental car and they provided me with great service upon my return to pick up the car. They did a wonderful job on the instillation and followed up on all my questions More

Wonderful assistance with my new Toyota Prius C Allie kindly and happily helped me change the clock on my brand new Prius (which was not at all obvious) and some other issues. She of course knew th Allie kindly and happily helped me change the clock on my brand new Prius (which was not at all obvious) and some other issues. She of course knew that she would have no "compensation", but she enthusiastically and happily helped me with changing my clock (whew - not obvious). She also helped me with the car's cruise control, again expecting nothing in return. Jay (I purchased the car from him) came by and gave me a hug. I cannot recommend this dealership highly enough. There is absolutely no pressure. The choices are excellent. And...I just filled my Prius C Hybrid tank (it was showing about 3/8 full) and it cost (this is absolutely true...) $14.93. I am not kidding. You could have scraped me off the pavement at the gas station when I saw that bill. Holy smokes! Best wishes to you all at Wilsonville Toyota. Feel free to use anything I have written in any way you like. Sincerely, Libbi Albright More

Great first impression! I brought our 2015 Avalon for it's first service. Everyone I dealt with was courteous and helpful. The service was on time and was completed in less t I brought our 2015 Avalon for it's first service. Everyone I dealt with was courteous and helpful. The service was on time and was completed in less time than I expected. Thanks! More

Service with a smile, no bull. The service was straight forward with a total vehicle inspection and an oil change. It was scheduled to take one hour but it was finished in about fo The service was straight forward with a total vehicle inspection and an oil change. It was scheduled to take one hour but it was finished in about forty minutes. Every single aspect was very well explained to me and the waiting area is always well stocked and comfortable. The only problem with the process is this. I am in the system for regular service and for some reason I am getting called and E-mail by three different people. I have explained this to the service department people but is has yet to be fixed. For some reason once the service is scheduled the system does not reflect that. Thus the service department is spending time repeating the same process when it is not necessary to do that. Also I am having to call the service department to get them to stop calling and leaving messages. More

Great service! Without a doubt, Wilsonville Toyota has improved their service department. From the second I got there they were courteous, professional and quick! Without a doubt, Wilsonville Toyota has improved their service department. From the second I got there they were courteous, professional and quick! Not to mention they gave me a ride back home and picked me up when my 4Runner was ready. I was able to use the coupons they had emailed me so that saved me some money which made the experience even better! In full disclosure, I was not sure if I would return this time because of an issue I had with my vehicle in the past and they could not find the problem for many months; however, I am glad I returned. They have new service people at the sign in desk and even one has a great sense of humor :) Plus, they are dog friendly. As a suggestion, the waiting room could be a little larger, but I met some nice people waiting there and even got to pet a Golden Retreiver waiting for her vehicle to be serviced! Thanks guys. More

Service department went beyond expectations Dropped my car of in the morning to have it serviced. Got busy at work and did not call to arrange a shuttle ride back to pick up my car. The servic Dropped my car of in the morning to have it serviced. Got busy at work and did not call to arrange a shuttle ride back to pick up my car. The service center called me to arrange shuttle pick up. That made my hectic day GREAT More

3rd time's a charm I have over 210,000 miles on my 2005 Prius and it has been to this dealership for service since it opened. Recently, the brakes on my car squeaked. I have over 210,000 miles on my 2005 Prius and it has been to this dealership for service since it opened. Recently, the brakes on my car squeaked. During a regular service they were replaced. Within month a indicator showed a problem with my emergency brake, another maintenance light came on, and the brakes were squeaking again. So in I went, fixed two items, cleaned the brake pads, but brakes still squeaked when backing down my driveway. But my next service was only another week or so away, so I waited for the oil change time. The service people were very concerned that the brakes still squeaked...and that they had seen me so often. (Oh, I have a 4Runner I had service on in that time too LOL.) That was really nice. They decided to completely redo the brakes because something just didn't look right about the installation and the person who did them was no longer working for them. I won't go anywhere else for servicing my Toyotas. The service personnel have changed several times, but I feel taken care of. They even help me figure out what to put off so the bills are so big all at once. More