Wilsonville Toyota - Service Center

First service visit Scheduled my 5,000 service visit. I was in and out in less than 45 minutes. The coffee was hot and the showroom clean. Easy peezy! Thanks Evan Bantin Scheduled my 5,000 service visit. I was in and out in less than 45 minutes. The coffee was hot and the showroom clean. Easy peezy! Thanks Evan Bantin More

Service Good service. Very helpful serive. The red team explained repairs, found a stubborn water leak and finished on time. I'll be back for my next maintena Good service. Very helpful serive. The red team explained repairs, found a stubborn water leak and finished on time. I'll be back for my next maintenance. More

fast 15k service Took my truck in for 15k service. The service folks immediately met me in the bay and got started. The service was completed in less than an hour. Plu Took my truck in for 15k service. The service folks immediately met me in the bay and got started. The service was completed in less than an hour. Plus, I got a free car wash coupon. More

2012 Camry service Took our 2012 Camry Hybrid to the "Yellow Team" and was met by Any Francis. He was very courteous and got us setup for for the service that we brought Took our 2012 Camry Hybrid to the "Yellow Team" and was met by Any Francis. He was very courteous and got us setup for for the service that we brought the vehicle in for. He had the shuttle driver "Roger" take us over to the FredMeyer area and picked us up when the car was ready. All done within the time they told us it was to take! Thank you. More

Toyota of Wilsonville setting a standard. My experience with Wilsonville Toyota has only ever been positive. Recently I took my sequoia in for a brake job, as I thought that was the only thing My experience with Wilsonville Toyota has only ever been positive. Recently I took my sequoia in for a brake job, as I thought that was the only thing wrong with it. Andy helped me during the entire stay. The mechanics found a few other things wrong with it that HAD to be taken care of for safety concerns. Having to replace axle shafts, Andy did leg work to find some aftermarket ones so that I wasn't paying an additional $800. Totally saved me a ton of money. People say, "Ohhhh just next time take your car to my guy."… No thanks. The customer service at Toyota of Wilsonville is above and beyond. And I didn't even buy my car there!! But I know when the time comes to upgrade to a new car, Wilsonville will get my business. Andy, and all the mechanics there, clearly take their jobs seriously, and customer satisfaction is an evidential priority!! More

Service We are so careful to always park far from any cars so that we never get door dents. We were kinda disappointed to find a new little dent in our hood w We are so careful to always park far from any cars so that we never get door dents. We were kinda disappointed to find a new little dent in our hood when we left the dealership. We will show you next visit but thought you should no. More

15,000 mile tune up Always fast and friendly staff. Went over all the upcoming issues with the car. Great service and a good job. Fresh snacks and coffee broken car was Always fast and friendly staff. Went over all the upcoming issues with the car. Great service and a good job. Fresh snacks and coffee broken car wash More

Dissapointed after 5-6 Years of Good Experiences After 5-6 years of 4 or 5 star service, I am disappointed to report that my latest experience with the service center was less than optimal. I only r After 5-6 years of 4 or 5 star service, I am disappointed to report that my latest experience with the service center was less than optimal. I only realized this after comparing the list of current recommended service (which I declined) with invoices of past service. I brought in my 2009 Toyota Tacoma with 75,000 miles for regular service and an issue with the brakes. My experience was good while I was there for the service and the issue with the squealing brakes while backing of the driveway each morning was finally resolved after having it looked at during regular service for the past year. While I was in, Keith Siegfried, the service advisor advised me that the spark plugs had never been replaced. This did not sound right and I confirmed after I went home that they in fact had been replaced at 30,000 and 62,000 miles. So, it concerns me that Keith is recommending spark plugs at this time. Another recommendation was replacement of the air and cabinet filters. I am not sure how often this is recommended, but both of these were changed at 62,000 miles. Keith also recommended fuel injection and throttle body service. These were completed at 70,000 miles. At 62,000 miles, the front brake pads were replaced and the rotors resurfaced. As part of the recent brake service, the front rotors were resurfaced again. Is this normal after 13,000 miles? I am hopeful my recent experience and the associated recommendations especially the spark plugs and fuel injection and throttle body service was an isolated incident. But, I also have a questions in the back of my mind about what other services have been recommended and done in the past either were not necessary or not completed at all. My gut tells me it's more of an isolated incident, but I plan to call for a consultation with the service manager in the near future before any additional service is performed. More

Good Service & Friendly People First time going to this dealership since we moved from Bend, OR. I hated Kendall in Bend so was skeptical of going to another service center. There w First time going to this dealership since we moved from Bend, OR. I hated Kendall in Bend so was skeptical of going to another service center. There was plenty of help and people looking for those of us lost to help. I got proper directions around the dealership. When it was found that I had a rear wheel issue it was fixed (thank goodness for extended warranties!) and done the same day. I was given a loaner car while they performed the work. Despite my hectic schedule for that day, in the end it turned out okay when I arrived back for my vehicle to find anything got done as promised. I also enjoyed my test drive of the FR-S! More

Top rated Service staff is always extremely helpful. Surroundings are clean and inviting. The coffee and snacks are a nice perk for customers. Waiting time w Service staff is always extremely helpful. Surroundings are clean and inviting. The coffee and snacks are a nice perk for customers. Waiting time without an appointment was minimal More