Wilsonville Toyota - Service Center

To Whom It May Concern, I am writing to formally express my deep concern, disappointment, and frustration regarding the recent service I received at one of your certified Toyota service centers invo express my deep concern, disappointment, and frustration regarding the recent service I received at one of your certified Toyota service centers involving my Toyota Scion. I brought my vehicle in because the check engine light was on and the fan was not working. I approved a tune-up for approximately $110 and left the vehicle with the expectation that the issues would be properly diagnosed and addressed by professionals I trusted. Later, I was informed that the vehicle was ready for pickup. I was told there was a leak of unknown origin and was given a list of recommended maintenance due to general wear and tear. I was handed my keys and shown to my vehicle. To my shock, the check engine light was still on. When I inquired, I was told the issue was due to faulty tire pressure sensors and was quoted nearly $800 to replace them—at $200 per sensor. This immediately raised concerns, as I had already verified that all four tires were properly inflated. Despite this, the service team insisted this was the source of the issue. I left the center feeling confused, disappointed, and frankly, misled. Out of concern and disbelief, I immediately drove to the nearby Costco Auto Service Center—just five minutes away. A friend who works there kindly took a look. Within five minutes, he scanned the system, added a small amount of air to each tire, and reset the system. The check engine light turned off and has remained off ever since. No faulty sensors. No $800 charge. No emotional distress. The simplicity of the actual solution and the contrast with my experience at the Toyota-certified service center were appalling. I felt deceived. I was horrified that a brand I trusted was willing to lead me toward an $800 repair I clearly did not need. I returned home feeling emotionally exhausted and in tears—something I never expected from what should have been a routine service experience. I paid $110 for what now feels like a complete betrayal of trust. To make matters worse, the service department followed up, encouraging me to schedule the repair work for the “leaks” they had noted. Given how the original issue was handled, I now have no faith in those recommendations. How can I possibly trust further diagnoses from a service team that so clearly failed me? What happened to Toyota’s reputation for integrity and outstanding customer care? What happens to the relationship between trust and service when this is the experience your customers are left with? This incident has severely undermined my trust in Toyota’s certified service program. I have been a loyal customer, bringing my Scion in for regular oil changes and care. This experience, however, has left me questioning whether I can continue that relationship. I am respectfully requesting a formal review of this incident and a detailed response explaining how Toyota plans to address what I consider to be a serious failure in service, transparency, and ethical responsibility. If I do not receive a satisfactory response, I am prepared to escalate this matter through all available channels, including public platforms, to ensure that other Toyota owners are made aware of the risks of similar treatment. Thank you for your time and attention. I look forward to your prompt response. More

TOYOTA To Whom It May Concern, I am writing to formally express my deep concern, disappointment, and frustration regarding the recent service I received at one of your certified Toyota service cen formally express my deep concern, disappointment, and frustration regarding the recent service I received at one of your certified Toyota service centers involving my Toyota Scion. I brought my vehicle in because the check engine light was on and the fan was not working. I approved a tune-up for approximately $110 and left the vehicle with the expectation that the issues would be properly diagnosed and addressed by professionals I trusted. Later, I was informed that the vehicle was ready for pickup. I was told there was a leak of unknown origin and was given a list of recommended maintenance due to general wear and tear. I was handed my keys and shown to my vehicle. To my shock, the check engine light was still on. When I inquired, I was told the issue was due to faulty tire pressure sensors and was quoted nearly $800 to replace them—at $200 per sensor. This immediately raised concerns, as I had already verified that all four tires were properly inflated. Despite this, the service team insisted this was the source of the issue. I left the center feeling confused, disappointed, and frankly, misled. Out of concern and disbelief, I immediately drove to the nearby Costco Auto Service Center—just five minutes away. A friend who works there kindly took a look. Within five minutes, he scanned the system, added a small amount of air to each tire, and reset the system. The check engine light turned off and has remained off ever since. No faulty sensors. No $800 charge. No emotional distress. The simplicity of the actual solution and the contrast with my experience at the Toyota-certified service center were appalling. I felt deceived. I was horrified that a brand I trusted was willing to lead me toward an $800 repair I clearly did not need. I returned home feeling emotionally exhausted and in tears—something I never expected from what should have been a routine service experience. I paid $110 for what now feels like a complete betrayal of trust. To make matters worse, the service department followed up, encouraging me to schedule the repair work for the “leaks” they had noted. Given how the original issue was handled, I now have no faith in those recommendations. How can I possibly trust further diagnoses from a service team that so clearly failed me? What happened to Toyota’s reputation for integrity and outstanding customer care? What happens to the relationship between trust and service when this is the experience your customers are left with? This incident has severely undermined my trust in Toyota’s certified service program. I have been a loyal customer, bringing my Scion in for regular oil changes and care. This experience, however, has left me questioning whether I can continue that relationship. I am respectfully requesting a formal review of this incident and a detailed response explaining how Toyota plans to address what I consider to be a serious failure in service, transparency, and ethical responsibility. If I do not receive a satisfactory response, I am prepared to escalate this matter through all available channels, including public platforms, to ensure that other Toyota owners are made aware of the risks of similar treatment. Thank you for your time and attention. I look forward to your prompt response. More

Excellent Customer Service all around. This is my second time with Azhar and it was even easier and more straightforward than the first. Every question I had was answered and I got a bette This is my second time with Azhar and it was even easier and more straightforward than the first. Every question I had was answered and I got a better deal than I knew was possible. More

Bought a used Camry. Took it home and gave it a once over. Found it was overfilled with oil. Took it in and it was 1.5 plus quarts over filled and the wrong filter was pu Took it home and gave it a once over. Found it was overfilled with oil. Took it in and it was 1.5 plus quarts over filled and the wrong filter was put on it. It was serviced by this dealership before I bought it. They said they fixed it and overfilled it again! More

Recently I purchased a used 2024 Toyota Tundra and received excellent service from my sales representative John Scott. While I was waiting for my 4Runner to receive service, I decided to check out the received excellent service from my sales representative John Scott. While I was waiting for my 4Runner to receive service, I decided to check out the used Tundras. I have been looking since last summer. He did a good job of listening and then said they didn’t have exactly what I was looking for. He suggested I check out a used 2024 with very low miles. The truck was much nicer than I was looking for and the price was not that much more than the older models. He walked me through the process patiently even suggesting a less expensive option for running boards than that which I settled on. Several weeks after purchase he checked in with me again to make sure that I didn’t have any further questions. More

Yair was very kind, courteous and efficient. I would return here for a new purchase as the process was very easy and the No Bull is for real. Seamless. I would return here for a new purchase as the process was very easy and the No Bull is for real. Seamless. More

I brought my 2007 Tacoma in for an oil change, and to see what was wrong with my tire sensors. The time I got there was 13.22, and the finished time was 16.58. Totaling 3.36 hours. The cost for that day see what was wrong with my tire sensors. The time I got there was 13.22, and the finished time was 16.58. Totaling 3.36 hours. The cost for that day was 94.99. They tried to bully me into doing the 5 tire sensors at 1129.90. I went to .Les Schwab for a nail in tire. They also told me about the tire sensors, and if I wanted it fixed. I got a quote for 304.91 for everything. I won't be back to Wilsonville Toyota ever again. They wasted my time. When it was time to pickup my pickup, they said "YOU KNOW WHERE ITS AT". No vacuuming, no car wash, no apologies. More

The bull in the No Bull tagline is revealed after this dealership has your money. Our purchase experience was good (cash out for a brand-new vehicle) until we were sold the add-ons such as ceramic coating dealership has your money. Our purchase experience was good (cash out for a brand-new vehicle) until we were sold the add-ons such as ceramic coating and clear bra to "protect the car". Once this dealership takes your money for a product that really isn't that effective, the roller coaster begins. Customer service after purchase is poor and demeaning. We've purchased four Toyotas from other Portland area dealerships with no issues. Wilsonville Toyota has lost our trust. More

Everyone was very nice and welcoming, especially Logan Beko. He made buying a car fun. Beko. He made buying a car fun. More