Wilsonville Toyota - Service Center

Yair was very kind, courteous and efficient. I would return here for a new purchase as the process was very easy and the No Bull is for real. Seamless. I would return here for a new purchase as the process was very easy and the No Bull is for real. Seamless. More

I brought my 2007 Tacoma in for an oil change, and to see what was wrong with my tire sensors. The time I got there was 13.22, and the finished time was 16.58. Totaling 3.36 hours. The cost for that day see what was wrong with my tire sensors. The time I got there was 13.22, and the finished time was 16.58. Totaling 3.36 hours. The cost for that day was 94.99. They tried to bully me into doing the 5 tire sensors at 1129.90. I went to .Les Schwab for a nail in tire. They also told me about the tire sensors, and if I wanted it fixed. I got a quote for 304.91 for everything. I won't be back to Wilsonville Toyota ever again. They wasted my time. When it was time to pickup my pickup, they said "YOU KNOW WHERE ITS AT". No vacuuming, no car wash, no apologies. More

The bull in the No Bull tagline is revealed after this dealership has your money. Our purchase experience was good (cash out for a brand-new vehicle) until we were sold the add-ons such as ceramic coating dealership has your money. Our purchase experience was good (cash out for a brand-new vehicle) until we were sold the add-ons such as ceramic coating and clear bra to "protect the car". Once this dealership takes your money for a product that really isn't that effective, the roller coaster begins. Customer service after purchase is poor and demeaning. We've purchased four Toyotas from other Portland area dealerships with no issues. Wilsonville Toyota has lost our trust. More

Everyone was very nice and welcoming, especially Logan Beko. He made buying a car fun. Beko. He made buying a car fun. More

Easy transaction and agent and manager are very freindly. It is highly recomende this store area. It is highly recomende this store area. More

Overall the dealership has been okay to deal with, the salesman was helpful and friendly. However we took the brand new Rav4 back a couple of weeks later to have a plastic coating put on the front end as salesman was helpful and friendly. However we took the brand new Rav4 back a couple of weeks later to have a plastic coating put on the front end as they recommended doing so. When we got the car back it smelled awful. It was an overpowering chemical smell like paint thinner. We left the car windows open for 3-4 days but the smell was still so bad we couldn't even drive it for more than a few blocks without getting a sharp headache. About a week passed and by chance we opened the back hatch door and found a garbage bag they'd left, that was full of paper and tape etc. from the installation. The contents of the bag was the problem. We put the bag in the garbage and within a few days the smell in the car dissipated. Agreeably this was not the end of the world, but we replied to one of the "how did we do" service emails they sent us, explaining what happened and never heard anything back. A month has passed so I guess no one cares enough to respond. After buying three cars at that dealership I would've really appreciated a simple "we are sorry"...or at least something.... but we got nothing. To add insult to injury we've started noticing the plastic they installed is bubbling in a couple of spots. Not a happy camper... Small things make a big difference... we definitely wont be returning there for service OR to buy another car. This Dealer rater requires me to enter a persons name in order to complete this posting, but we do not know who was at fault so I simply selected the first name on the list (apologizing to that person in advance as they probably had nothing to do with this. More

My wonderful RAV4 needed new tires, so I went to Wilsonville Toyota to take advantage of their tire sale. So I came for tires but left with a Corolla Cross that was even better suited for my curren Wilsonville Toyota to take advantage of their tire sale. So I came for tires but left with a Corolla Cross that was even better suited for my current needs than my beloved RAV4. This is the happy result of working with Chris Guidi and this dealership, where I have years of good experiences. When he first asked, I said I had no interest in anything other than my RAV4, the 4th one I purchased. But as I though about it a few days later, I felt I should at least look into what was available. So I agreed to talk with him at the dealership, certain there would be nothing better than what I had. But I said we could talk about it. He asked what I wanted; I said a small version of the RAV4, easier for me to drive. He suggested we look at the little Corolla Cross. We went for a drive, and I realized this was IT, exactly what I wanted and perfectly suited to my current needs. Chris and I had worked together before, I trusted him and had always had good experiences at the dealership. So he went to work, and I left with a car perfect for me. He's that kind of guy, and I'd recommend him to anyone who values honesty, accurate listening, and a lot of extra work in a short time. I believe he can work that way because he is in this dealership that encourages it. More

Do yourself a favor. Check the rating on Better Business Bureau. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement in Check the rating on Better Business Bureau. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement included a "We-Owe". I was promised they were going to facilitate reprogramming the second (Mazda) key with Fiat in order to remove an error code that was present on the dashboard, at the time of the purchase. Months later, they refuse to honor the "We-Owe". See below for a timeline of events. 08/28/23 - Almost a month of repeatedly calling them, before they scheduled an appointment with the service department. 08/30/23 - I dropped the vehicle off at Toyota’s service department. 09/02/23 - After they had my vehicle for a few days, I was informed that Fiat had a 2-month waiting time, and they were going to use a 3rd party locksmith, instead. I was told they needed to order a key from Fiat (1-2 weeks), and I would receive a call when it arrived. No call came. After 2 weeks, I made multiple calls and was repeatedly told that they would call back. Never happened. 10/13/23 - Month and a half later, I finally got an answer that they had received the key a week or 2 prior. They scheduled me an appointment, stating that my vehicle would remain on-site for approximately 24 hours while they had the locksmith come to reprogram the key. 10/20/23 - I dropped it off at about 9:45-9:50am. 10/21/23 - Received a call around noon, the next day. I was told that the locksmith failed to program a new key and remove the error code, claiming Fiat sent them a faulty key. They said they would need to order another key (another 1-2 weeks) and try again. After reviewing the dashcam footage, I discovered that they did not keep my car on-site. Instead, it was driven to a locksmith, in Beaverton, around 10:30am. Footage showed the locksmith spent all of 20 minutes inside my vehicle, finishing by 1:30pm. My vehicle was then left, in a shared plaza's parking lot, overnight. Toyota did not retrieve it until around 10am, the next morning. 2 hours later, I received the phone call. 10/23/23 - I decided to contact Fiat and see about a quote for programming the key, so that I could go directly through them and just ask Toyota to issue a check. Fiat stated there was no 2-month wait, and it could be taken care of immediately. Toyota’s service department then told me to talk with the finance manager. 10/24/23 - The finance manager said he had to discuss with the general manager and would call me back. No call back. 10/26/23 - Found out the finance manager went on vacation. 10/30/23 - Got in touch with the general manager. He refused to issue a check but said he'd cover the cost at Fiat, allowing it to be billed to their account. He said he notified Ron Tonkin Fiat. 11/08/23 - Fiat informed me that no one from Toyota has contacted them. I sent an email to Toyota’s general manager, including Ron Tonkin’s service manager. Toyota responded back with the okay. 11/09/23 - Fiat ordered a replacement key, stating it would take 5-10 days. 11/21/23 - Fiat scheduled a service appointment, stating it would take approximately 1 hour. 11/27/23 - I took my vehicle to the service appointment, at 9am. At approximately 10:15am, I was informed that a new key had been programmed, but the error code was still present. After looking into it for another hour, the following was determined: “RFH MODULE HAS HARD FAULT CODE WILL PROBABLY NEED TO BE REPLACED. IF WE DELETE THE MAZDA KEY IT COULD LOCK THE SYSTEM WHICH MEANS THE MODULE WILL HAVE TO BE REPLACED” Fiat stated that they did not have an RFH module on hand and would need to track one down. 12/06/23 - Fiat informed me that they were not getting a response back from Toyota, giving them the authorization to move forward. I again reached out to Toyota. They refuse to honor the “We-Owe” in our purchase agreement and stopped responding altogether. 12/12/23 - Filed a complaint with Better Business Bureau. 01/09/24 - Matter is now closed but unresolved. More

Overall, the service I received when dealing with a paint issue was good...a little bumpy at first, but in the end the issue was resolved to my satisfaction. I thank Josh the General Manager and Evan in the issue was good...a little bumpy at first, but in the end the issue was resolved to my satisfaction. I thank Josh the General Manager and Evan in the service department for making sure the service was handled. Due to Josh's handling of the issue, he has earned my return business. I have now purchased 3 vehicles from this dealership and will return next time I am in the market for a vehicle. Thank you for listening to my concerns and working to resolve them. More

Royce was extremely helpful when I brought my car in. He was professional and the work got done right when he said it would. Would definitely seek out Royce for future visits. He was professional and the work got done right when he said it would. Would definitely seek out Royce for future visits. More