Wilsonville Toyota | Page 571

bought a 2010 with a 1,000 dollar warranty was happy with purchase, the warranty i was told would cover everything on the vehicle even if its my fault, i brought it in because the left cigar lighter fuse was purchase, the warranty i was told would cover everything on the vehicle even if its my fault, i brought it in because the left cigar lighter fuse was tripping a lot and the right one has the same amp and volt rating and would handle the same load, and the compartment over my glove box was warped or hanging it didn't look the same as when i bought it, when i brought it in they said the cigar lighter was fine just use the right one because it has a heavier circuit and the left one was just for a cigar lighter which is obviously a lie based on the stickers on the sockets and they ordered a dash door that took 3 hours, i came back and they said it was done after another 3 hours and i took off when i looked at the compartment it looked the exact same and there was a dent in my dash, i took it back and asked what the deal they had the tech come out and told me there wasn't any real adjustment to the door, i said it probably needs a dash then since there isn't an adjustment and you dented my dash, they said they have a special "dash" guy on Wednesday that would take a look and would order a new door and see what it looks like, then when he made the appointment he tried to make it on Friday, so another 3 hours and more possible damage to my car.... basically i understand now why they have no bull on the sales floor, its because they sweep it all into the service department. More

Good service. I understand that communication lines can Good service. I understand that communication lines can get crossed, and things don't always go perfectly in a large dealership service center. W Good service. I understand that communication lines can get crossed, and things don't always go perfectly in a large dealership service center. What sets Wilsonville Toyota apart is how they react to these unfortunate situations. I had my 2010 Camry there yesterday for an intermittent radio problem. All though they were not able to duplicate the problem they made several attempts to through out the day. Since it is not convenient to be without my car for a day I was disappointed. When I arrived to pick up my car Stacy Hamilton, one of the service advisers could tell that I was unhappy. She offered to go out to my car and listen to my stereo to see if together we could duplicate the problem and we were successful. The stereo was acting up so she offered to look into the problem for me. I will add that she was not the person originally working on this problem. She was just the one at the counter for customers to pick cars up at almost 7 o'clock at night! She could have handed me my keys and said have a nice day. Instead, she is obviously willing to stay late to make sure the customer was happy. At 8:15am the next morning I got a call from Stacy with the solution to the problem. No need for details, but she got to bottom of the problem and then made sure several times though out the day to make sure it was fixed. When she called me finally toward the end of the day she was sure it was fixed. Knowing that I was uneasy she wanted to stay late to make sure that I was happy with the results even though she got off at 6 she stayed until 7ish...again. The car was fixed, I am once again a happy customer. Stacy told me though this process that their service department strives for excellence and it is obvious to me that they do. I bought my last two Toyota's at Wilsonville Toyota and will buy the next one there because of people like Stacy and Chandra in the service dept . - Mike McMillen Jr. More

Once again I am very pleased with the service that I had this morning 09-02-2011. Jessica Johnston was very informative and very curtious. She was very thorough about the services that I had done and the this morning 09-02-2011. Jessica Johnston was very informative and very curtious. She was very thorough about the services that I had done and the services that I will need in the future. She explained what I needed and explained which one that I would need to get done first and so on. She was extremely polite and she is extremely good at her job and she has the patients and attitude that wilsonville needs. Jessica and Candra are great examples of what customer service is all about. Adam Berg More

Had a pleasant experience and will recommend this dealership and Chad to any of my collegues and friends in Portland! Thank you and see you again for my whip! dealership and Chad to any of my collegues and friends in Portland! Thank you and see you again for my whip! More

This experience was just as they advertized. 1 person handled our entire purchase and was EXTREMELY KNOWLEDGABLE. Our new car was ready when promised and it was the most pleasurable car buying experienc handled our entire purchase and was EXTREMELY KNOWLEDGABLE. Our new car was ready when promised and it was the most pleasurable car buying experience my wife and I ever had. Thank YOU WILSONVILLE TOYOTA!!! More

No hassle! Mark was nice, knowledgeable, helpful and not pushy. He dealt with us through the entire purchase. We spent far less time at the dealership getting our new tacoma than we had ever spent at any de pushy. He dealt with us through the entire purchase. We spent far less time at the dealership getting our new tacoma than we had ever spent at any dealership in the past.Everyone we met there greeted us with a smile and a nice Hello. The service dept. folks are awesome as well! So far this has been by far the best truck buying experience I have ever had.My only minor complaint is that I got a fair price for my trade in but not a great price. And I paid more or my new truck than I had hoped to have to pay.Having said that I realize I may not have done any better anywhere else and the pleasant experience was well worth it!I looked at the website before I went there and saw several of the folks there that had bios on the website. Nice touch! More

Ellie gave me accurate information on the phone for my long distance purchase (Canada). She researched the information that I requested and responded promptly. I was picked up at the airport as promised long distance purchase (Canada). She researched the information that I requested and responded promptly. I was picked up at the airport as promised. All the paperwork was perfectly organized and the vehicle was beautifully presented! What more could you ask for?! More

the best overall car buying exprience you will ever beet.kevin logan is by far the best person there,the honest and caring you can deal with i will buy another car from him. beet.kevin logan is by far the best person there,the honest and caring you can deal with i will buy another car from him. More

I bought my new Truck in May and am very pleased. Sales and Service are great. They are no pressure and got me everything I was looking for. Would come back for sure! and Service are great. They are no pressure and got me everything I was looking for. Would come back for sure! More

Chad Holton did a great job and made the whole experience fun for us. We're very happy with the new car and liked the No Bull approach of Wilsonville Toyota Scion. fun for us. We're very happy with the new car and liked the No Bull approach of Wilsonville Toyota Scion. More