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Wilsonville Toyota

Wilsonville, OR

4.8
5,719 Reviews
Based on decades of customer feedback about the traditional car business, Wilsonville Toyota was created with a one-of-a-kind NO BULL sales process: We think you will find this is the simplest, easiest way to buy a car in the Metro Portland area. 7-time President's Award winner including 2016, and selected Oregon's 2012, 2013, and 2016 Toyota Dealer of the Year from DealerRater! What's missing from Wilsonville Toyota? Pressure, Hassle, Secrets, Waiting, Gaggles of salespeople standing around out front and, the phrase, "If I could, wouldja?" So, why not pay a no-obligation, no-pressure visit to our store so you can see for yourself?!
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9155 Boeckman Rd.

Wilsonville, OR

97070

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Showing 5,719 reviews

February 26, 2010

Great car buying experience. Sales associates were courteous and friendly, no bull thats for sure!!! Quickly in and out, LOVE the truck will be back for NEW car next February, will be tell my friends More

by donaldblues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don and Nick
February 24, 2010

From the start our sales associate, Brad, was very courteous, helpful, and generally well informed about the cars on the lot and vehicles we would be interested in. The no hassle price was quite nice More

by KB_05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Ostlun
February 24, 2010

We saw an ad on the auto trader for a toyota landcruiser of the year we were interested in purchasing. This is a difficult to find vehicle. The ad had just gone up-no picture-and when we called, the vehicl More

by overland platform
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Ostlund
February 23, 2010

I purchased a new Rav4 and traded my Suzuki in. They offered me to keep my old license plates to put on my new vehicle, something I did not know you could do. The salesman told me that would save me mon More

by rav43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
do not remember
Mar 10, 2010 -

Wilsonville Toyota responded

I understand your frustration on the plates and I’m sorry we contributed to this mess. Our intention was to save you money and we didn’t do a good job of communicating to you the trade-off. Namely, that with the savings of a plate transfer, you’d be stepping down to only a 2-year registration. We didn’t understand that the most important thing to you was a 4-year registration, regardless of your cost. I want to do everything reasonable to make you happy. When you came in , your salesperson even drove your vehicle out to DEQ. We would not have done this if we did not care about you as a customer. I do agree with you that it seems silly for DMV to require DEQ testing on a new vehicle. So, I see your point about dealing with DMV and being upset about it. I hope you see my point that there is no benefit to Wilsonville Toyota to put you in a 2-year registration versus a 4-year one. It doesn’t matter to us either way. The only thing that does matter is what our customers want. We thought you wanted to save some money. If you had paid for 4 year plates it would have cost you an additional $189. In 2 years, your registration costs will be $86 (+ $21 DEQ fee if you still live in a testing-required region in Oregon.) Bring the car in when you get the notice from DMV in 2 years and I’ll be happy to run it through DEQ for you. Just like we did. John Osborne Vehicle Operations Director Wilsonville Toyota Scion josborne@wilsonvilletoyota.com

Mar 10, 2010 -

rav43 responded

I am NOT satisfied; your answer again shows how hard it is for you to accept the very poor and unprofessional way (quote from D.M.V) that you handle the paperwork of my new vehicle. I NEVER asked to save money on the registration. As I mention, I didn't know that the old plates could be kept, it was the salesman decision. When I want back to your dealership he told me that he had made a mistake and that he was stupid..ask the lady who was with him! Your offer to take my vehicle to DEQ in 2 years, ...what a cheap shot. The lady I talked to when I came back asked me what will make me happy, I asked for you to pay the DEQ test and my registration fee. She told me she would do it...well, when she came back from DEQ she didn't hold her promise, never paid the registration. Another cheap shot! I will no further waste my time with you. I told you at the dealership that I would file a report with the Dealer Association and with Toyota. You didn't express any excuses and are not showing any collaboration to do the most important thing in business "keep the customer HAPPY".

February 18, 2010

Kevin was honest and friendly from the moment I stepped onto the lot. He made the purchase of my new/used Nissan Rogue from Wilsonville Toyota easy, from the test drive to the signing of my papers. It was More

by kstolz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Logan
February 18, 2010

I want to thank Kevin Logan for his honesty, and for caring about what i wanted when it came to the type of vehicle i was looking for. He went above and beyond what other sales rep. do to make the purch More

by richard_fordham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Logan
February 17, 2010

Brad was awesome to work with! We've had some bad experiences at other (non-Toyota) dealerships, but this one was definitely a good one. I felt comfortable working with Brad one-on-one even before m More

by richandamanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Ostlund
Feb 17, 2010 -

Wilsonville Toyota responded

Rich and Amanda, Thank you so much for purchasing from us and sharing your experience online with dealerrater. Enjoy your new vehicle and please let us know if there is anything else that we can do. John Osborne Vehicle Operations Director Wilsonville Toyota 503-582-9040 josborne@wilsonvilletoyota.com

February 16, 2010

Better than usual experience.Since this has to be 250 characters to be accepted, I'll just put x's to finish.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

by lefrost
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Logan
February 13, 2010

I live in California. Started shopping around for a newer Camry.We bought a 2010 Camry with 17,000 miles off the Internet from Wilsonville Toyota.. Could not find another dealer that could come close in pric More

by bburch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nystrom
Feb 17, 2010 -

Wilsonville Toyota responded

Thanks for choosing Wilsonville Toyota for your purchase. Nick is a great employee and we love having him working here for us. Spread the word all over California that it is worth the trip. John Osborne Vehicle Operations Director Wilsonville Toyota Scion 503-582-9040 josborne@wilsonvilletoyota.com

February 12, 2010

Kevin went above and beyond to get me into the right car for the right price. From the second I walked on the lot, he had a great energy and never felt like a pushy salesperson. He listened to exactly what More

by glovaviers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Logan
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