Wilsonville Toyota

I love my new Highlander! I love everything about it, and beyond that, I loved everything about the recent experience I had buying it! Wilsonville Toyota advertises a one price, no BS attitude, and that's e beyond that, I loved everything about the recent experience I had buying it! Wilsonville Toyota advertises a one price, no BS attitude, and that's exactly what we got when we went there. It was the best car buying experience I have ever had. No haggling, no pressure, no levels of sales people spending endless time negotiating a price. Just one salesman, one price, and a very positive experience! I had a Toyota Sienna van for 10 years. Ever since the dealership opened, I had my van serviced at Wilsonville Toyota. I was more than happy with my service there, especially with Tim and Chuck in the service department. The dealership was more than professional with everything I needed to keep the van running smoothly for the 10 years I had it. They were all gracious, accommodating, and just wanting and willing to do the right thing over and over again. Obviously, that kind of commitment didn’t go unnoticed. When it came time to buy a new vehicle, I knew I wanted a mid-sized SUV. My husband told me I could get whatever I wanted. We test drove and/or looked into the Mercedes ML350, the Acura MDX, the Lexus RX350/GX, Chevy Tahoe, Traverse, Eclipse, and the Audi Q5 and Q7. My husband just wanted me to get a car I was “happy” with. I asked all of the salesmen, especially for the Mercedes, Acura and Lexus, why I would spend the extra money on their cars vs the Toyota Highlander. Honestly, they seemed shocked by the question, as if, why wouldn’t I? They were stuck on luxury features and name brand. After driving them and looking at the interiors and features, I wasn’t sold by what they called "luxury" features and name brand. I honestly felt/feel like my new Highlander Limited is comparably equipped. I kept asking them why I should buy their cars. They had no additional hard facts as to why I would spend $10 to $20 thousand more for their cars. I asked Matt at Wilsonville Toyota the same question. Unlike the other salesmen I dealt with, he had multiple reasons…crash test ratings, full line of features for less money (overall value), gas mileage, annual maintenance costs, resale value, my history with Wilsonville Toyota and its service department (who remembered my name and were happy that I was thinking about buying another Toyota), etc. Add all of that to Matt's willingness to take the extra time with me to drive the Highlander several times during my decision making process, and demonstrate all of the extras in the vehicle, and the fact that knew more about the other vehicles I was looking at than they did about the Highlander; not to mention the personal attention we received from John Osborne, their Vehicle Operations Director, who was able to quickly locate the Highlander with the color and options I wanted, and the decision became much clearer to me. It’s been just over two weeks now with my new Toyota Highlander and I still love it! There hasn’t been a single minute when I have regretted my new car purchase, and I have never once thought that I “settled” for the Highlander. I only question why others would pay so much more. I would definitely recommend Matt, John, and the Wilsonville Toyota dealership to anyone. More

Jeff was Awesome! He really went above and beyond to helping us find just what I wanted. We never felt pressured and there was no haggling (which I hate), and we got the vehicles we wanted. We are very helping us find just what I wanted. We never felt pressured and there was no haggling (which I hate), and we got the vehicles we wanted. We are very happy with our vehicles and with the service we got. I diffently recommend this place to everyone who is looking for great service. More

Usually I do not like buying cars, but Nick made the overall experience pleasant. Nice customer service and very friendly. It was nice to deal with 1-person throughout the process. I would recommend overall experience pleasant. Nice customer service and very friendly. It was nice to deal with 1-person throughout the process. I would recommend friends and family to come to Wilsonville Toyota. More

I called to make an appt. I wanted to bring it in at 12:00 noon. They said we are all at lunch then bring it in at 1:00 so I waited. I arrived right at 1:00 said it would be ready by 2:30. 2:20 recei 12:00 noon. They said we are all at lunch then bring it in at 1:00 so I waited. I arrived right at 1:00 said it would be ready by 2:30. 2:20 received a phone call said it was the Calaper. Would cost $300.00 to repair. I already spent $100.00 to tell me the problem. It would not be done until 5:30, I could not wait until then. I arrived at the dealership at 4:15 waited while I stood there listening to the service man on his cell phone with a personal phone call. After several minutes he finally helped me said he would get the car but advised "not to drive it because the brakes were not safe." I asked also if they replaced the winshield wipers as indicated on the work order, "oh no I did not see that.... it should only take 5 minutes to replace them... you have to go purchase them over at the other counter. I walked across the area where they service the cars and purchased the wiper blades. Now why did I have to go to another dept. to purchase them..... is that why they did not put them on? They could not walk across the garage and get them? After I waited 10 more minutes to get help at the "purchase" counter I returned to the original "check out counter", guess what the "employee" was on the phone again. I waited again until he finished his phone conversation.... 45 minutes later they finally gave me my car with the new wiper blades. My dear friend followed me to the Goodyear store near my home.... they said nothing is wrong with your calapers.... I then took it to Les Schwab for a second opinion I should them a copy of the work order from Wilsonville Toyota "your calaphers are fine". I could not believe it so we got another opinion from a personal friend who is a mechanic. They were fine. Wilsonville Toyota can not be trusted... I would have spent $400.00 for no reason. And driven out of my way 20 miles to stand at the counter and be ignored. It was a wasted day, time, money and lots of aggravation. The original reason why I went to this Toyota dealership in the first place was to establish a new relationship and switch our business. We were looking for a new relationship to purchase a new car eventually also where we could get good service. We have received numerous offers in the mail to check Wilsonville Toyota out ... we did I will NEVER go to a Toyota dealership again. I will purchase a Honda or Ford before I go to another Toyota dealership. I received a follow-up phone conversation from the Service Manager at Wilsonville Toyota.... he wanted me to bring my car back to "check it out".... why would I want to drive it 20 miles to have them be rude and lie to me again. More