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Wilsonville Toyota
Wilsonville, OR
6,686 Reviews
Based on decades of customer feedback about the traditional car business, Wilsonville Toyota was created with a one-of-a-kind NO BULL sales process: We think you will find this is the simplest, easiest way to buy a car in the Metro Portland area.
7-time President's Award winner including 2016, and selected Oregon's 2012, 2013, and 2016 Toyota Dealer of the Year from DealerRater!
What's missing from Wilsonville Toyota? Pressure, Hassle, Secrets, Waiting, Gaggles of salespeople standing around out front and, the phrase, "If I could, wouldja?" So, why not pay a no-obligation, no-pressure visit to our store so you can see for yourself?!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 6,686 reviews
June 26, 2015
Glesty Waters advocated for me with a manufacturer I really like how Glesty took charge of the problem with a manufacturer on the phone. He advocated for me and gave me the best advice in a tough situa I really like how Glesty took charge of the problem with a manufacturer on the phone. He advocated for me and gave me the best advice in a tough situation. He stuck with me through the entire problem until I drove away a very happy customer. This location is convenient for me so that is why I originally came here for service. Now I will come again because of people like Glesty whomknow what they are doing and get the job done! More
by janewelp
Employees Worked With
Glesty Waters
June 24, 2015
The easiest car buying experience we have ever had Jay Serhan and Hayley Westling were fabulous to work with and made the car buying experience a breeze. I don't like to haggle so I love Wilsonville's Jay Serhan and Hayley Westling were fabulous to work with and made the car buying experience a breeze. I don't like to haggle so I love Wilsonville's "the price is the price" motto. It allows the seller and the customer to relate to one another on a friendly and honest level. When we bought our truck, we were given a payment plan the fit our budget and we even got an interesting story about our truck to take away with us. Nothing bad to say here. Keep doing what you are doing and thanks for making a typically exhausting and painful process an absolute pleasure! Lisa and Nathan More
by blahblah2015
Employees Worked With
Jay Serhan
June 24, 2015
It is not what you do wrong, It is what you do next This might start out bad, but I walked away impressed. Came it to get service on my FJ after a front strut failed. The service team was great and w This might start out bad, but I walked away impressed. Came it to get service on my FJ after a front strut failed. The service team was great and worked to get me in quickly as always. Once the truck was at the dealer customer service tanked. One of those horror stories you hear about car dealers. Everything that could go wrong with customer service did on that day. The Service writer failed to listen to my questions becoming defensive and rude when I was trying to ask how to fix the problem and for options. After I decided to go with another vendor outside the dealership the service writer became even less professional trying to discredit the vendor, complaining about another customers ethnic customs to me, and then shouting across the maintenance floor about warranties as I tried to leave. When I got my truck back I noticed a CV boot was leaking, something I was specifically told was not torn or damaged. Now why would I want to go back to these guys? Even though unfortunately they really, really messed up it was the actions of one person. What matters most to me is what they did next. Don the Service Manager personally called me up to discuss what happened. Don did what is probably the hardest thing possible to do by doing the right thing. He was the first to admit they dropped the ball, his guy didn't deny any of it, and he wanted to apologize. That is not how his service department works and not how they do business. He didn't want me to give up on the dealership because one person. From there Don worked to provide the level of customer service that I have received at every other interaction I have had with Wilsonville Toyota. Which has been nothing short of professional and excellent. Together we worked out the opportunity for the dealership to finish the job (as the vendor already did most the install) and begin repairing my trust in them. Don set me up with a new service manager, Matt, who embodied the level of service that brought me to buy my FJ at Wilsonville Toyota in the first place. Together they answered my original questions, took steps assess the part and send it in, and stand by the work that was done to my truck. By the end, Jake stopped by to offer his apology and reassurance that is not the way they do business. All my previous experiences at this dealership have been nothing but exceptional here. From parts guys staying late to help me put a thule roof rack on a Tacoma, to the service department getting me in ASAP for brake controller repair. Everyone has been exceptional and I only want to buy cars through Isaac Lodge who has taken care of me exceptionally well even after my truck went off the lot. As long as there are people like Don and Isaac at this dealership, people who will do the right thing, I will keep doing business with them. More
by Truckguy
Employees Worked With
Jake Hachmeister, Glesty Waters
June 23, 2015
Awesome place to buy a car This is our third car we have bought from them. Great experience. We were looking to trade in our lease for a new car to purchase. In 45 min we had an This is our third car we have bought from them. Great experience. We were looking to trade in our lease for a new car to purchase. In 45 min we had an offer on our leased car and numbers on a new one. Love the no haggling. Went home to sleep on it and completed the deal over the phone the next day with our salesperson bringing the paperwork and car to our house that evening. Buying a car just couldn't be any easier. Our sales person, Greg, went above and beyond during delivery. Even climbed up on a ladder to help me program my garage door opener. Now that's service! More
by Vickstar
Employees Worked With
Greg McMillin
June 22, 2015
Excellent service and process Really liked the approach of this dealership, which is focused on the customer experience. They're prices are clearly posted, are generally good, and Really liked the approach of this dealership, which is focused on the customer experience. They're prices are clearly posted, are generally good, and their focus on having one person who can take you thread the full process is excellent. I actually bought the car online, sight unseen after talking with the agent on the phone, and when I came into the dealership, I was in and out with the car in under an hour. Everything was straightforward and on the up and up, car was great. Thanks to Steven Bailey for the great service. More
by HeavyD
Employees Worked With
June 17, 2015
*****FIVE STARS***** This is what BUYING A CAR should feel like!!!!!! They went above and beyond what I thought anyone would do. I went to Wilsonville Toyota because I w This is what BUYING A CAR should feel like!!!!!! They went above and beyond what I thought anyone would do. I went to Wilsonville Toyota because I was being bullied by another car lot. I went there with my last hope for help. Jay and Ron gave me great advise on how to deal with the problem I was having. They actually cared about the bad situation I was in. I am very grateful for them! Jay was beyond helpful!!!! He explained everything!!! All of the staff at Wilsonville Toyota was nice, friendly and not fake. These are not just people who go to work to make $$$. They are real people, that do everything to make sure you are happy. Best car buying experience. Stress free and fun! More
by Amanda
Employees Worked With
Jay Serhan
June 13, 2015
Highlander experience. Working with Colin was just great. As a retired High School teacher, he is just the type of young man you would want in class. He was very much on top Working with Colin was just great. As a retired High School teacher, he is just the type of young man you would want in class. He was very much on top of everything. And kept us well posted on the whole process. Give him a high recommendation. More
by vandals
Employees Worked With
Colin Thompson
June 12, 2015
Car and dealer advocate are awesome!!! I went to Wilsonville Toyota because of the recommendation of a co-employee, Michelle Blue. She told me so far, she is very much satisfied with the p I went to Wilsonville Toyota because of the recommendation of a co-employee, Michelle Blue. She told me so far, she is very much satisfied with the performance of her car and that I should go and buy at this place. She especially mentioned to go look for Steven Bailey who is a very nice and accomodating sales representative. True--- I wasn't disappointed at all. Not only is Steven very knowledgeable on the car explaining every detail of it, but he is very, very nice and you would really feel comfortable and trusting to him. Despite the fact that I changed my mind twice on the terms of payment where papers were already ready and then revised, Steven was still very helpful and in a very cheerful mood. Hire more like him, please!!! The car runs good. I am proud of it! Five starts to Toyota -service, performance and great guys like Steven!!! More
by Victoria
Employees Worked With
June 10, 2015
Great Experience I am so happy I chose Wilsonville Toyota. The staff was very friendly and made the experience fun and stress free. I love my new Camry and would recom I am so happy I chose Wilsonville Toyota. The staff was very friendly and made the experience fun and stress free. I love my new Camry and would recommend this dealership to any of my family and friends. More
by Kacy1984
Employees Worked With
Shawn Tracy
June 09, 2015
the no bull experiance i had been dealer to dealer and no luck just pressure and to high of prices then i remembered about wilsonville toyota i applied online and Shawn trac i had been dealer to dealer and no luck just pressure and to high of prices then i remembered about wilsonville toyota i applied online and Shawn tracy gave me a call and from there onit was like i had two angels by my side it was such a blessing having them there and i got my beautiful camry and i love it and thanks to them i have a second chance in life thank you wilsonville toyota team god bless your caring hearts More
by deadbrain79
