Wilsonville Toyota

I was really hoping for truth in advertising. No Bull was REALLY No BULL! Luis was the only person that I dealt with from start to finish. He was wonderful and patient with me . He gave me his fullest was REALLY No BULL! Luis was the only person that I dealt with from start to finish. He was wonderful and patient with me . He gave me his fullest attention, with no pressure. There was no one else that magically appeared for the actual sale or Vultures ready for the kill upon arrival. The whole experience was really just Luis from start to finish. , his patience, professionalism, and knowledge was wonderful. I was even given a new loaner car so they could take a dent out of the vehicle I purchased and double check a maintenance issue. The only manager that I spoke with, is the one I requested , so I could compliment them on the whole experience. Buying a car should be a joyous occasion instead of a tiring, hair pulling exhausting experience. Here it was that joyous occasion. I was out of there in half the time of a normal buying experience. I have bought many cars in my life from Tennessee, to California , and now Oregon. I would recommend anyone driving the extra miles to go to such a wonderful dealership. Hats off to the No Bull !! Hats off to Luis. Look him up if you go there More

Purchasing a Toyota at Wilsonville was a pleasant experience. There was no haggling over price, no badgering to buy something I didn't want and no back and forth between finance and the sales staff. experience. There was no haggling over price, no badgering to buy something I didn't want and no back and forth between finance and the sales staff. It was great to deal with Ronnie throughout the entire purchase process. If only other dealerships took this same approach. I would buy another car from Ronnie, matter of fact, my wife is badgering me to get her a new car. More to come. Thank you Ronnie, and Wilsonville Toyota B. Olsen More

It's been almost 2 months since I purchased my new Avalon. Who needs match.com when you have Wilsonville Toyota to act as your match-maker --- I LOVE my car! I had no plans to purchase so soon, but Avalon. Who needs match.com when you have Wilsonville Toyota to act as your match-maker --- I LOVE my car! I had no plans to purchase so soon, but was doing my research and stopped by the dealership on a recommendation from a family member who had recently purchased there. My mom and I were on our way back from Costco, running errands and decided to stop off at Wilsonville Toyota to see what we could see. My dad had spent years in luxury car sales management, so I wasn't new to the business and was expecting the usual vultures swarming and obnoxious pressure tactics. I was very pleasantly surprised by the change of culture -- a refreshing change - we were greeted by a customer and information advocate approach. Dallas Graham, in his first week at the dealership, greeted us and listened carefully. He made us feel comfortable and asked questions, but mostly listened. I really liked that. It was a first -- to be treated with respect at a dealership. Just as they had the one price policy, I knew what I wanted; I knew what I didn't want. I was not convinced I wanted to change brands (from Honda to Toyota) but wasn't in love with the new lines of the Accord. We test drove a 2011 Avalon and while it was comfortable, I was underwhelmed. The attention to detail on the trim and leather was nothing to write home about -- in fact my 2004 Accord EX-L was more classy. We looked at a variety of models and then went in to talk prices. Dallas is a great salesman because he listens -- to what you say as well as what you don't say. With Dallas, it was about the sale, but it was about the RIGHT sale. It didn't feel like a psychology game -- he really wanted me to find a "fit"...something I could afford and a car that had me at hello. He could have had a sale, but he could tell I was not excited about the purchase and stopped crunching numbers and said, "Just a minute. I think I have an idea." A couple minutes later, he returned and took us to take a look at the 2013 Avalon. It was love at first sight! Classic lines, not overstated, but very tasteful -- these cars were barely unwrapped and barely off the ships, they were so new. We got into one and the first thing I noticed (other than the intoxicating aroma of the new car leather) was the elegant up-do of the styling detail: the 2013 Avalon had undergone a transformation. The lines of the car were timeless, yet fresh; the interior trim on the dash and the stitching of the leather came together for a rich and stylish finish. I couldn't stop smiling. I was smitten. This was a car I could live with for a long time! The lot was closing, but Dallas got us out for one last test drive. That drive sold me on the car. The lexus chassis brought length for a smoother ride, and the car was definitely solid and head and shoulders above the previous ride of the 2011 Avalon. The engine purred (and roared)... Needless to say, I stumbled off the lot, weak in the knees, but oh-so-in-love, to finalize details with Dallas. Once we figured out what I could afford, it was time to see what they had in inventory that matched my budget and preferences. Due to plans to move to the hot desert country, I was looking for lighter colors: a luxurious blend of Champagne Mica exterior (not your typical 'gold' blah -- this changes in tone with grays and greens depending on the lighting), and with a gorgeous almond leather interior. There was only one and it was still at the port -- just off the ship. We called it a night and went home with plans to sleep on it and return the following day. Dallas wasn't going to be in the next day, so graciously handed us the name of a colleague (Rochelle) to work with to finish my sale. Upon our return, we were met by the news that the only car in the state fitting my specs had sold sight unseen, the night before. Not surprised. It was a lovely car. With lighter colors less popular in the northwest, there were no others in the state. Josh, the manager, got involved to see if he could locate one in the northwest at a sister dealership. There was only one XLE premium and almost in Canada. Rochelle worked with us tirelessly all day, to finalize the paperwork, patiently answered all our questions, and coordinated with management to ensure I would be able to do a walk-around of the car upon its delivery at the end of the week. The teamwork in this place was astounding (and not lost on my mom and I). In past dealership experiences, everything was about the salesperson: negotiating numbers and "what can I do to get you into this car?" or "my boss can't go any lower than..." But at Wilsonville, it was all about me! Dallas and Rochelle pulled in co-workers and colleagues a number of times to make sure my questions were answered to my satisfaction. Rochelle asked Kevin? (in service?) to come over to answer aftermarket add-on questions -- what would be possible / desirable for this car to get some of the nicer features without purchasing the next trim level up. He was very helpful. On the day we came to inspect the car Josh met us and his eyes sparkled, "Have you seen it yet?" Rochelle walked us over and handed me the keys. The last concern I had was how the interior / exterior colors would seem in real light (not just in brochure-ware). But upon seeing the "real article" in daylight, I was over-the-moon. It met all my expectations and then some -- it was extraordinary! My mom and I just gushed. Josh said they had ordered 2-3 additional similar vehicles, it was so beautiful. Dallas stepped out to finalize the last walk-through details. I am a happy customer and will recommend Wilsonville Toyota to others. I'll be back for parts and service. Dallas, Rochelle and Josh have changed car buying for me. They demonstrated true customer-centered buying experience and teamwork -- I like the description of the role "customer advocate" so much more than "salesperson". I work in customer support industry myself and I know there is a big difference between sales/marketing-centered experience and customer-centered experience. When the bottom line is the customer, there's an integrity that is delivered throughout the experience. That made the difference for me in this purchase. Could I have gotten a better price? Yes -- but it would have meant more time and energy. I didn't have extra time and the dealership experience with Dallas, Rochelle and Josh was VERY pleasant and covered all the bases. So much so to make me want to close the deal with Wilsonville. Thanks for the great experience -- and for introducing me to the new love of my life :) Dallas and Rochelle have since welcomed me back to see them for any questions I might have related to my new car. That also made me feel that I wasn't just a sale; I am still a customer. (What a concept!) Now THIS is how the car purchasing experience should be! I'll be in to see them soon! Thanks for all the extra effort -- you've made me feel welcome to the Toyota family! ~Jen More