Wilsonville Toyota

The Wilsonville Toyota dealership has the WORST customer service I have ever experienced!!!! While away on business my wife took our car in for a simple recall repair, while on her way to the dealership the service I have ever experienced!!!! While away on business my wife took our car in for a simple recall repair, while on her way to the dealership the tire went flat. After arriving at the dealership it was clear the tire would need to be replaced. Fine and understandable. After receiving the call stating the tire would need to be replaced she asked if she could put her full size spare on. The tech told her that she could not do that?? The headlight also needed to be fixed with a simple wiring harness and the AC relay needed to be replaced. When she arrived at the dealership the bill was shocking! An AC relay can be bought anywhere for less than $10.00, Wilsonville Toyota charged us 74.30!!! Regarding the tire, we had a full size spare that matched. They charged us $125.00 for the tire, didn't call with any options for a less expensive tire and $42.00 dollars to install it! There is no tire shop in the country that charges labor to install a tire! To add on to the madness they installed a new headlight lamp without asking if they should, the bulb was less then two weeks old, I installed it myself. $18.00. But the icing on the cake was being charged $126.00 for a diagnostic to find a bad relay, ridiculous. And finally being charged over two and a half hours labor at $105.00 an hour when the work began at 3:30 and we picked the car up an hour later! I called the service manager twice and this little puke didn't even have the common courtesy to call me back and explain his bill. DO NOT TAKE YOUR CAR HERE! THEY WILL SCREW YOU AND NOT EVEN HAVE THE RESPECT TO CALL YOU BACK TO EXPLAIN THEIR CHARGES. I run a fleet of vehicles that are in need of constant repair. This is by far the absolute work experience that I've ever had with a mechanic. Don't waste your time or money. More

As good an experience as buying a car can be. I always find that the buying process takes far too long. My experience at Wilsonville Toyota Scion was as quick as it could be. There was no haggling, Roch find that the buying process takes far too long. My experience at Wilsonville Toyota Scion was as quick as it could be. There was no haggling, Rochelle was very accommodating; made sure I had the trim level and options I desired. The delivery of the vehicle was very professional, and Rochelle was very helpful setting up blue tooth with my iPhone. My wife and I will definitely consider Wilsonville Toyota-Scion on future purchases. More

My 2009 Sienna was overdue for it's 30K mile service. I happened to be in the Wilsonville area last week and stopped by the dealership. When pulling into one of the service bays I was immediately greeted I happened to be in the Wilsonville area last week and stopped by the dealership. When pulling into one of the service bays I was immediately greeted by one fellow and subsequently scheduled a service appointment with Jessica Johnston. This past Monday I returned for the service work. I was again greeted by Jessica and later shuttled by Crystal to Biscuits for breakfast while my car was worked on. The work was completed in the estimated time frame and at the estimated cost. My car was washed and vacuumed. I was very impressed with the layout and cleanliness of the entire facility and most pleased by the extremely friendly staff. Thank you for a great service exerience and I will see you again in the future. - DJ - More

All of my previous experiences at this dealership have been so-so with regards to service. They tend to be a little on the slow side. I expected nothing less when I dropped my car off for it's 100k serv been so-so with regards to service. They tend to be a little on the slow side. I expected nothing less when I dropped my car off for it's 100k service today. I was pleasantly surprised by Ronnie Patterson. Firstly, he came in on his day off to make sure the service got completed as needed. He also met me at the door, got a shuttle to take me home and pick me up, and completed the service in record time. I had my car back by noon! I will always ask for Ronnie in my future dealings with Wilsonville Toyota, as he was exceptional in making sure that I was happy with my service, and they came in under the estimate on price! More

When it comes to making large purchases, my wife and I like to make sure we have considered every possible solution and option before we are satisfied with our decision. We started our research and went like to make sure we have considered every possible solution and option before we are satisfied with our decision. We started our research and went to a Chevy dealer only to be disappointed with the vehicle and confirm our suspicions of irritating sales pressures. We visited a few more dealers and crossed off a few more cars narrowing our search to two vehicles; the Toyota Sienna that would be a safe replacement to our loyal but tired Honda Odyssey or the Toyota Sequoia that would be a fun upgrade from the minivan. We visited our local Toyota dealer and began grilling the sales person about the Sienna and Sequoia differences and options. The hour was late and the sales person would've been happy on either car regardless if it was the right car for us. My wife and I left the local Toyota dealer to digest all the information we had gathered from our encounters with the various dealers. After a day of volleying the pros and cons of both vehicles, we decided to visit Wilsonville Toyota late Friday evening and see what they could offer us. We were greeted by Dallas Graham who quickly understood our dilemma and offered to take multiple test drives in the Sienna and Sequoia. We soon discovered that we didn't want another minivan, but weren't sure if the Sequoia was too big for us. Dallas took us for a test drive in a Highlander for comparison to the Sequoia which helped us come to our decision on purchasing the Sequoia. We went home that late Friday night to sleep on our decision to purchase the Sequoia. Wilsonville Toyota didn't have the vehicle we wanted with the features we were excited about, but our our local Toyota dealer did. So the Next day we went to our local Toyota dealer and sat in our car on the lot. We thought we had all the information we needed to make the decision of which Toyota excited us the most, but we weren't with the right person to help us make that final decision. Dallas had made such an impression upon us to help find the right vehicle, that we paused. I made one last call to Dallas from our car as we sat in the other Toyota dealer lot. Dallas reassured us that he could make this an enjoyable car buying experience. And it was indeed. Dallas Graham and Ron Owens fought for us in acquiring the vehicle from the other Toyota dealer over the long and extremely busy Memorial Day weekend. Not only did we save several hundreds of dollars purchasing from Wilsonville Toyota, but we gained a new perspective on the sales process… an enjoyable experience. We will be back again. Dallas Graham is a boon to Wilsonville Toyota and has certainly made our family happy in our new Sequoia. Thanks for all your tireless work and tenacious attitude. It was worth the drive! Gregg and Julie Go Dawgs! More

I would like to thank Wilsonville Toyota for hiring such friendly and prompt service employees! I appreciate the fact that Ronnie listened to my diagnosis of my car without seeming irritated about my descri friendly and prompt service employees! I appreciate the fact that Ronnie listened to my diagnosis of my car without seeming irritated about my descriptions of what was wrong with my vehicle. The waiting room was very comfortable and made the usual issue of keeping the kids (and myself) entertained a non issue. Ronnie kept me posted throughout the process, and when it was time to pick up my car had it pulled up and ready to go for me. Thank you Ronnie and Wilsonville Toyota for making my visit so enjoyable!!! More

My name is Allen Mulanax. I am a faithful Toyota owner with 4 of them in my family currently. I am fed up with my local Toyota dealer, especially when it comes to purchasing a vehicle. We traveled a bit with 4 of them in my family currently. I am fed up with my local Toyota dealer, especially when it comes to purchasing a vehicle. We traveled a bit to Wilsonville Toyota after my wife received a friendly, professional response from an email inquiry. We were greeted at the front desk and introduced to Romulus Costea who showed us around the well appointed dealership. He was professional, courteous, and most importantly took the time to listen to what we were trying to accomplish. We weren't sure what we wanted or what we would trade and he patiently took us through our options. We didn't come to a deal yet as we have more research to do on our end as far as what our next Toyota will be, but I have to say it was very refreshing to spend time with an individual that matches the quality of the product. We have spent many hours in a couple of different Toyota dealers and this was by far our most positive experience. As I told Romulus, when we are ready to buy we will come back and see him first. As someone who has been in sales for 15 years, I appreciated the way my wife and I were treated, and look forward to working with him and the rest of the dealership in the future. More

I loved the efficiency, completed the entire thing in a single afternoon, unheard of. That was largely due to Dallas, who was so friendly, service oriented and efficient. He went out of his way throughout single afternoon, unheard of. That was largely due to Dallas, who was so friendly, service oriented and efficient. He went out of his way throughout the entire experience to figure out what we needed, whether that was information, or the test drive, a drink or a bite to eat. He took care of all the paperwork, which is always so much more complicated when you are trading in as we were as well. He quickly got all the pieces together and made the entire experience as enjoyable as possible (and that is hard when he also had to deal with my 19 year old daughter who was also there through the whole process). He really helped her with understanding all the connectivity information, and went out of his way to let her know that any future questions or issues to call him. Subsequent to the sale he has been enormously helpful to me with followup. I could not be happier with my purchase. More

"We're back!" We came into the dealership three years ago when our eldest daughter graduated and bought her a Corolla. Well, what you do for the one, you do for the other. So, when our youn three years ago when our eldest daughter graduated and bought her a Corolla. Well, what you do for the one, you do for the other. So, when our youngest graduated recently, we came back and bought her a Corolla. The buying experience at Wilsonville Toyota is like no other car buying experience anywhere! There really is "No Bull". Rochelle Papajack made an incredible impact on us as she was very knowledgeable, helpful and genuinely excited for my daughter to be graduating and getting a new car. We absolutely recommend this dealership to anyone even thinking of buying a new or used car. More

My experience at Wilsonville Toyota was amazing, I went there first on my list of places to look for buying a new car and ended up not needing to look anywhere else. While there I had the pleasure of deali there first on my list of places to look for buying a new car and ended up not needing to look anywhere else. While there I had the pleasure of dealing with Scott McKowen, Scott helped me find a fantastic car at a great price. The knowledge and experience that Scott displayed while helping me search for a car was nothing short of amazing. His customer service skills were the best that I've ever received, he was patient, knowledgeable, and went above and beyond all of my expectations to ensure that I found a car that I enjoyed and got a great deal in the process. I was very pleased with my experience at Wilsonville Toyota and plan on returning if I find myself looking for another vehicle. I would recommend anyone to this dealer and send them straight to Scott will full confidence that he would work just as hard to help them find what the are looking for as he did to help me. More