Wilsonville Toyota

Went in to pick up a used Ford. Car was in excellent shape. I had an easy time dealing with Chad, and he was the only person I had to deal with. No pushy sales managers or finance people. They gave m shape. I had an easy time dealing with Chad, and he was the only person I had to deal with. No pushy sales managers or finance people. They gave me a very fair price for the car, and didn't push any extra warrantys or anything after I explained that I wasn't interested in them. Chad was very easy to work with, and the car has been excellent so far, even after driving it 1000 miles in 2 days. My only complaint would be that they messed up my paperwork, and I had to re-fill out everything a second time. Also, they forgot to include some title payments into my original quote, however the difference is minimal. They worked hard and fast to correct the mistake, though, which I appreciated. Car was washed and detailed nicely. Carfax and inspection notes were provided. If I need a new car in the near future, and I'm in the Wilsonville area again, I'd return in a heartbeat. More

We recently bought a 2011 Toyota Prius and our sales person was Bobby (Rob)Kupper. I should add at the onset that we came to Wilsonville Toyota because two of our relatives had just purchased new vehic person was Bobby (Rob)Kupper. I should add at the onset that we came to Wilsonville Toyota because two of our relatives had just purchased new vehicles from Rob and were extremely impressed with his customer service. Having just retired after working for 25 years in a professional service organization (law firm) in which client service was a key organizational value, I was somewhat skeptical about the claims from some of the ads for Wilsonville based on multiple prior experiences with car dealerships. I even kidded Rob about the title on his business card of "Customer Advocate." In our dealings with Rob, he totally validated the title on his business card and the assertions by Wilsonville Toyota about how their sales process is different from other deals were definitely accurate. The last time we bought a Toyota at another dealer, we essentially walked out because after four hours of painful negotiations, redundant meetings with different layers of sales people and mispresentations, we were done. The sales manager intercepeted us at the door and offered us the original deal we had negotiated. At Wilsonville, we dealt only with Rob who was extremely knowledgeable, verified all the information and responded to the many questions we had. He did not waste time pressuring us when we told him that we were not interested in some extras or various financing options, came out to the dealership outside his normal schedule to meet our timeline and followed up promptly on additional details to finalize the transaction. In summary, we felt that Rob was definitely our advocate during the entire process and overall it was a very pleasant experience. To describe (in writing, no less) the purchase of a new car as a "pleasant experience" still amazes me, but we will definitely return to Rob and Wilsonville the next time we are in the market and would definitely recommend him and the dealership. DWW More

Nick was an exceptional salesperson and a credit to your dealership. We have had a few other experiences haggling with other salespeople in the past, but no other like that which we experienced at your esta dealership. We have had a few other experiences haggling with other salespeople in the past, but no other like that which we experienced at your establishment. No pressure was the name of the game and a fair price from the start under the blue book value was very much appreciated. In addition, he even took time out of his day to deliver the car to our house a hour away! That is service! :) Thank you, Armand, Stacey, & Bobby Bankhead More

My experience here was excellent. My husband and I were looking for a used Toyota Prius and while searching online I found a listing for one here with a "call the dealer for price". I generally think that looking for a used Toyota Prius and while searching online I found a listing for one here with a "call the dealer for price". I generally think that if you can't price a car online either the price is exorbitant or you don't necessarily quote the same price to everyone. But I decided to call anyway. I spoke with Don Pendleton who told me the price and advised me to come up there as soon as possible as it would go fast. The price was good for what the car advertised and I did want to go there that day (Friday), but as it was almost 2 hours from where I live south of Eugene and we would only be able to leave after my husband finished work, so we put it off until Saturday morning. I was happy to do so because I wanted to work with Don as even if phone manner was kind and forthright. After the horror stories I've read, never having been to one before I wanted to deal with the most honorable person that I could. He turned out to be just that person. We showed up there at 9:10 AM (they opened at 9) and were greeted by a receptionist who called Don down from his office for us. The dealership was pristine and very well organized. In fact, they even had a place were you could hang out and just use the web (they have free wi-fi) and they had snacks and drinks as well as TV to watch while you wait for service on your vehicle. He was everything that I had hoped he would be - straightforward, friendly, but not intrusive, and good-natured. He gave us a tour of the whole place and told us their no-bull policy and then showed us the car. We were able to test drive it with him and it was just as advertised. He told us everything he knew about the vehicle and its history and was honest with us when he didn't know the answer to something that we asked. He helped us with all of the paperwork in order to purchase the car and no one else but he helped us as advertised. When we told him that we would rather have the car inspected by an independent mechanic before purchasing so we wouldn't have to kick ourselves later if there was something wrong, he agreed to waive the return fee for that day so that we could take the car to our mechanic and return it if need be or keep it without having to return to the dealership otherwise. The car checked out with a great battery and was pronounced a very good deal by our mechanic which we had thought (and hoped) would be the case. Frankly, compared to most of the legitimate Prius' I was for sale on the market (both dealer and owner) in my area and throughout the west coast it was an fabulous deal. We were and are incredibly satisfied with our purchase and Don even followed up with us the following week to see how things were going (Sorry Don, I'm notoriously bad about getting back to people!). We also met the owner of the dealership and were able to speak to him briefly and found him to be a decent chap. All in all, a great experience - I would definitely go there again to purchase another car and would recommend them to my family and friends. I can now see why they have so many good reviews on dealerrater.com and why they sell more cars than any dealership in the state. More

I have found Wilsonville Toyota to be very approachable and customer friendly with no abrasive behavior. I am reasonably knowledgeable when it comes to what I want, and I don't respond well to pressure or and customer friendly with no abrasive behavior. I am reasonably knowledgeable when it comes to what I want, and I don't respond well to pressure or staff who don't know their products. In the four years this dealership has been open, my wife and I have bought four Toyotas from them. In fact, my wife was impressed enough when I got my 2008 Land Cruiser that she would go only to Wilsonville Toyota to replace her RAV4. Scott was very helpful in getting me into my 2011 Land Cruiser even though I was upside down in my pretty new 2010 Lexus GX460, which didn't have enough Land Cruiser character for me. I have also found the service and parts departments to be very good with customers. I have received good quality care for my vehicle and service and parts personnel try to make sure the work is right the first time. Scott worked through enough of the deal over the phone to allow me to make the decision to drive the 40 miles to Wilsonville. That helped a bunch because I know what ballpark I was in before I even saw the Land Cruiser. My experience is that only the more forward-thinking dealerships will do some up-front work over the phone. More

While enroute from British Columbia to Los Angeles one evening in February, I struck a wayward truck canopy on the I5. I rolled my damaged Mazda into (the back door) of the Wilsonville Toyota service depa evening in February, I struck a wayward truck canopy on the I5. I rolled my damaged Mazda into (the back door) of the Wilsonville Toyota service department early the next morning. Chuck Boyer came out and met me. Despite arriving with no appointment, my car was instantly in the shop being examined. In no time the damage was assessed and steps taken to have the car made roadworthy as quickly as possible. Chuck also made sure I was looked after during the repair period. When I left the service department later that afternoon, I had no doubt my car was mechanically sound and safe, and had been well repaired. Chuck, without my asking, had even been liaising with my insurance agent. This experience was a wonderful demonstration of excellent customer service, spearheaded by Chuck Boyer. It made what could have been a very bad day much easier. Thank you Chuck, and Wilsonville Toyota. More