Wilsonville Toyota

I went in just wanting to see the new RAV-4 model. I got some pricing information from one of the salesmen who was very nice and helpful. He went to print some paper work for us because I didn't like the va some pricing information from one of the salesmen who was very nice and helpful. He went to print some paper work for us because I didn't like the value that they estimated for my trade since we had gotten a higher estimate from Mazda. When he returned with the paperwork he printed he also had his manager Josh with him. Josh sat down and explained that they don't negotiate with numbers but they do have some Toyota incentives that might work for us. He asked if it had been less than two years since I graduated from college and I said no and he asked my husband and he had just finished further schooling after his BA a year and a half ago. He was not planning on signing on the loan with me and he ended up talking us into a deal since the incentive would make up for the missing value estimated for my trade. We asked several times what all was need for the college grad rebate and they kept saying just a copy of the diploma. So we said we would fax the diploma that night but the weird thing was that they had us sign a contract with the rebate and another contract without the rebate. We left that evening in my new car very excited. That excitement ended a few days later when I got a call from the finance gal asking me if anyone had contacted me about the rebate and I said no. She continued to tell me that the rebate is only good on short term loans and our loan term is longer so it was rejected by Toyota. So she told me that my option was to shorten my loan term to get the rebate or to just not have the rebate at all. I said that if I knew that it was only for the shorter term then I wouldn't have signed the papers and the manager shouldn't have suggested that we do a longer term loan along with the college grad rebate with my husband on the loan. I felt like this was not my problem to solve so I told her to talk to Josh and have him call me. We'll josh said that there isn't anything that they can do and they don't want to take the car back but they will "to make us happy." So I said I'd talk to my husband and call him back but we'll probably end up bringing the car back. I talked to my husband who was irritated with the situation and said we'll take it back and go to another Toyota dealership close to home. We live in Vancouver Washington so the wilsonville is over an hour away and it was a Friday evening during rush hour which only made matters worse. Josh called back and said that he thought he had a solution even though they had another contract that we had signed without the rebate and I thought it was going to be them eating the rebate as a dealership but no instead of financing through Toyota with a 1.9 interest rate he got me a deal with Capitol one that was 1.2 interest rate so the payment would be a couple dollars more than before. I was so frustrated but said fine and he said we would have to come down and sign papers that evening. My husband works 12 hour shifts at the hospital so I had to head down to Portland and pick him up and drive down once again to wilsonville. In our phone conversation after I had said that we will probably just bring it back if they couldn't figure anything out and Josh made the comment that they do have the contract that we had signed with out the rebate. It seemed like he was trying to make me feel cornered. We have our car and I love it but that whole experience left me with a bad taste in my mouth. I feel like they should have owned their mistake instead of making false threats and giving me the run around. Their slogan is "no bull" but that is the opposite of how it was handled. I will never go back and I will tell people to go to other Toyota dealerships in the future. They are awful. More

I have bought many cars and trucks over the years. I have never found a dealership as great as Wilsonville Toyota. It is a very relaxed and comfortable buying experience I like having to deal with only one never found a dealership as great as Wilsonville Toyota. It is a very relaxed and comfortable buying experience I like having to deal with only one person when buying a car. Sean Day,is an excellent sales associate and a true asset to Wilsonville Toyota LOVE MY TRUCK! Brian Arendt Donald, OR . More

I have purchased or leased several cars over the years but the customer service and respect I received from Jenn at Wilsonville Toyota far exceeded any prior experience. Until now I would have preferred a but the customer service and respect I received from Jenn at Wilsonville Toyota far exceeded any prior experience. Until now I would have preferred a root canal over going to a car dealership - now I am looking for people who I can send to Jenn because I know the experience will prove to be a pleasure. I was not pressured to purchase any particular model, any particular "plan", service, or warranty. I knew exactly what the price would be prior to my arrival and there was no side talk with some mystery manager. Jenn wanted nothing more than for me to walk away happy - and I truly am. I know this sounds over the top but I wish I would have known this dealerships reputation and this salesperson about 10 years ago; I could have saved thousands of dollars and a ton of regret. Believe me when I say you won't be sorry; you'll be writing a review like this one. More

Went in after a failed attempt at a nearby dealer. Sean was great, knowledgeble, friendly and most of all it did not feel like making a deal with the devil. was great, knowledgeble, friendly and most of all it did not feel like making a deal with the devil. More

I have heard nothing but good things about Toyota, this being my first Toyota, I was glad to get that input. Andrew was very pleasant to work with. Everyone was very friendly, whether they were helping m being my first Toyota, I was glad to get that input. Andrew was very pleasant to work with. Everyone was very friendly, whether they were helping me or not. The items that I purchased to have installed, roll top cover, wiring for the hitch, and floor mats. happened as quickly as they said it would. It was ready for me to pick up right when they said I could. I totally liked it that I didn't have to haggle over the price, that can be exhausting. I had a great overall experience! Thanks Andrew and Wilsonville Toyota, Tony Salts More

My husband and I purchased a new Camry from Sean in June. We had such a great experience that we contacted Sean when we were ready to purchase a used car for our daughter. Sean took time to understand our pr We had such a great experience that we contacted Sean when we were ready to purchase a used car for our daughter. Sean took time to understand our priorities and helped us find the perfect used car for our needs and our budget. He is well-informed and was able to answer all our questions. We didn't feel rushed to make a decision, and Sean's follow up showed he cared about our satisfaction. We are already looking forward to our next buying experience with Sean and are becoming converts to the Toyota line. Thank you, Sean! More

Met Sean on the day i was servicing my other car and was mulling over the update to my '08 4Runner. Quickly got a quote, quick tour on the new '14 4Runner and available stock. Sean followed up in few days, mulling over the update to my '08 4Runner. Quickly got a quote, quick tour on the new '14 4Runner and available stock. Sean followed up in few days, we picked trim and Sean found the right truck for us. The deal went quick, Sean picked up un the mistake office made and made sure it is corrected before we went out of the door. Overall great not-your-usual-car-shopping experience. Vlad More

Steven Bailey was great. He listened to my needs and was very patient through the whole process. He had me test drive 3 used trucks and 1 SUV before I made my selection. He was very knowledgeable with each very patient through the whole process. He had me test drive 3 used trucks and 1 SUV before I made my selection. He was very knowledgeable with each vehicle that I test drove--ran down the list of positive things and a couple of not so positive things about the vehicle. To me, this showed that he was very upfront and wanted me to be knowledgeable so that I could make a well informed choice. Steven Bailey was recommended to me and I see why. I totally recommend him to anyone who wants an honest, upfront, and knowledgeable salesman. More

I met Colin In May of 2012 when I bought my first truck and I was his first Carl sales. He and Mike did a great job. Last week after talking to him. He got me another great deal. 2 hours I was in and out and I was his first Carl sales. He and Mike did a great job. Last week after talking to him. He got me another great deal. 2 hours I was in and out with an even better deal. Thank you so much Colin and Mike and Wilsonville TOYOTA More

I never felt pressured during the entire process and Colin was both professional and transparent. I was also on call the day I bought my car and had to answer numerous pages from the hospital, Colin mad Colin was both professional and transparent. I was also on call the day I bought my car and had to answer numerous pages from the hospital, Colin made sure I had a clean quiet area to answer my pages and also keep my phone charged, which I really appreciated. I would buy another car from him and his dealership in the future and would recommend it to friends and family. More