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Wilsonville Toyota
Wilsonville, OR
5,951 Reviews
Based on decades of customer feedback about the traditional car business, Wilsonville Toyota was created with a one-of-a-kind NO BULL sales process: We think you will find this is the simplest, easiest way to buy a car in the Metro Portland area.
7-time President's Award winner including 2016, and selected Oregon's 2012, 2013, and 2016 Toyota Dealer of the Year from DealerRater!
What's missing from Wilsonville Toyota? Pressure, Hassle, Secrets, Waiting, Gaggles of salespeople standing around out front and, the phrase, "If I could, wouldja?" So, why not pay a no-obligation, no-pressure visit to our store so you can see for yourself?!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 5,951 reviews
June 29, 2015
Happy with everyone I worked with and the work done I came in for a recall and an oil change on Friday, June 26. There is no picture of him below, but I believe my service rep was named Chris. (He had I came in for a recall and an oil change on Friday, June 26. There is no picture of him below, but I believe my service rep was named Chris. (He had tattooed arms.) He was friendly, professional, and listened to all I had to say. He set us up with a rental for the day from Enterprise, which Wilsonville Toyota paid for. I was happy with everyone I dealt with and the work done. More
by littlemary
Verified Customer
June 28, 2015
I Loved Wilsonville Toyota Experience.. It is truly NO BULL! I can't exactly tell you what a wonderful experience the car buying was because it was so mind blowing! Wilsonville Toyota is truly what they say "NO I can't exactly tell you what a wonderful experience the car buying was because it was so mind blowing! Wilsonville Toyota is truly what they say "NO BULL" ! Our personal sales guy Shawn Tracy was prompt on our appointment. He zero'd in what we could do financially.. he never tried to lead us anywhere we didn't/or couldn't go with our price range. He completely did the WHOLE deal from start to finish. He made us laugh and made us comfortable. I was very pleased he had the car detailed and gassed up on the delivery. Wow, what a great experience! Thank you Shawn! We will definitely recommend you to everyone we talk to! God Bless you Shawn Julie and Gene McCarty More
by missfitz3
Employees Worked With
Shawn Tracy
June 28, 2015
Used truck purchase Wilsonville Toyota is awesome. Colin Thompson was my salesman and he was very knowledgeable and efficient in our deal. Then people at Wilsonville Toyo Wilsonville Toyota is awesome. Colin Thompson was my salesman and he was very knowledgeable and efficient in our deal. Then people at Wilsonville Toyota don't play games and really go the extra mile. More
by RYANMANUELCASTRO
Employees Worked With
Colin Thompson
June 27, 2015
Where is the paper? Had my car washed. No paper on floor of car. Employee had dirt on shoes and shoes were wet. What happened putting the paper down in the car while b Had my car washed. No paper on floor of car. Employee had dirt on shoes and shoes were wet. What happened putting the paper down in the car while being serviced? I was told only one "tire machine" (got nail out of tire) that was why the time completed was so off. Told NOON, not ready until 1:30...only after I kept bugging them. More
by Ken44
June 26, 2015
Glesty Waters advocated for me with a manufacturer I really like how Glesty took charge of the problem with a manufacturer on the phone. He advocated for me and gave me the best advice in a tough situa I really like how Glesty took charge of the problem with a manufacturer on the phone. He advocated for me and gave me the best advice in a tough situation. He stuck with me through the entire problem until I drove away a very happy customer. This location is convenient for me so that is why I originally came here for service. Now I will come again because of people like Glesty whomknow what they are doing and get the job done! More
by janewelp
Employees Worked With
Glesty Waters
June 24, 2015
It is not what you do wrong, It is what you do next This might start out bad, but I walked away impressed. Came it to get service on my FJ after a front strut failed. The service team was great and w This might start out bad, but I walked away impressed. Came it to get service on my FJ after a front strut failed. The service team was great and worked to get me in quickly as always. Once the truck was at the dealer customer service tanked. One of those horror stories you hear about car dealers. Everything that could go wrong with customer service did on that day. The Service writer failed to listen to my questions becoming defensive and rude when I was trying to ask how to fix the problem and for options. After I decided to go with another vendor outside the dealership the service writer became even less professional trying to discredit the vendor, complaining about another customers ethnic customs to me, and then shouting across the maintenance floor about warranties as I tried to leave. When I got my truck back I noticed a CV boot was leaking, something I was specifically told was not torn or damaged. Now why would I want to go back to these guys? Even though unfortunately they really, really messed up it was the actions of one person. What matters most to me is what they did next. Don the Service Manager personally called me up to discuss what happened. Don did what is probably the hardest thing possible to do by doing the right thing. He was the first to admit they dropped the ball, his guy didn't deny any of it, and he wanted to apologize. That is not how his service department works and not how they do business. He didn't want me to give up on the dealership because one person. From there Don worked to provide the level of customer service that I have received at every other interaction I have had with Wilsonville Toyota. Which has been nothing short of professional and excellent. Together we worked out the opportunity for the dealership to finish the job (as the vendor already did most the install) and begin repairing my trust in them. Don set me up with a new service manager, Matt, who embodied the level of service that brought me to buy my FJ at Wilsonville Toyota in the first place. Together they answered my original questions, took steps assess the part and send it in, and stand by the work that was done to my truck. By the end, Jake stopped by to offer his apology and reassurance that is not the way they do business. All my previous experiences at this dealership have been nothing but exceptional here. From parts guys staying late to help me put a thule roof rack on a Tacoma, to the service department getting me in ASAP for brake controller repair. Everyone has been exceptional and I only want to buy cars through Isaac Lodge who has taken care of me exceptionally well even after my truck went off the lot. As long as there are people like Don and Isaac at this dealership, people who will do the right thing, I will keep doing business with them. More
by Truckguy
Employees Worked With
Jake Hachmeister, Glesty Waters
June 24, 2015
The easiest car buying experience we have ever had Jay Serhan and Hayley Westling were fabulous to work with and made the car buying experience a breeze. I don't like to haggle so I love Wilsonville's Jay Serhan and Hayley Westling were fabulous to work with and made the car buying experience a breeze. I don't like to haggle so I love Wilsonville's "the price is the price" motto. It allows the seller and the customer to relate to one another on a friendly and honest level. When we bought our truck, we were given a payment plan the fit our budget and we even got an interesting story about our truck to take away with us. Nothing bad to say here. Keep doing what you are doing and thanks for making a typically exhausting and painful process an absolute pleasure! Lisa and Nathan More
by blahblah2015
Employees Worked With
Jay Serhan
June 23, 2015
Awesome place to buy a car This is our third car we have bought from them. Great experience. We were looking to trade in our lease for a new car to purchase. In 45 min we had an This is our third car we have bought from them. Great experience. We were looking to trade in our lease for a new car to purchase. In 45 min we had an offer on our leased car and numbers on a new one. Love the no haggling. Went home to sleep on it and completed the deal over the phone the next day with our salesperson bringing the paperwork and car to our house that evening. Buying a car just couldn't be any easier. Our sales person, Greg, went above and beyond during delivery. Even climbed up on a ladder to help me program my garage door opener. Now that's service! More
by Vickstar
Employees Worked With
Greg McMillin
June 22, 2015
Excellent service and process Really liked the approach of this dealership, which is focused on the customer experience. They're prices are clearly posted, are generally good, and Really liked the approach of this dealership, which is focused on the customer experience. They're prices are clearly posted, are generally good, and their focus on having one person who can take you thread the full process is excellent. I actually bought the car online, sight unseen after talking with the agent on the phone, and when I came into the dealership, I was in and out with the car in under an hour. Everything was straightforward and on the up and up, car was great. Thanks to Steven Bailey for the great service. More
by HeavyD
Employees Worked With
June 17, 2015
*****FIVE STARS***** This is what BUYING A CAR should feel like!!!!!! They went above and beyond what I thought anyone would do. I went to Wilsonville Toyota because I w This is what BUYING A CAR should feel like!!!!!! They went above and beyond what I thought anyone would do. I went to Wilsonville Toyota because I was being bullied by another car lot. I went there with my last hope for help. Jay and Ron gave me great advise on how to deal with the problem I was having. They actually cared about the bad situation I was in. I am very grateful for them! Jay was beyond helpful!!!! He explained everything!!! All of the staff at Wilsonville Toyota was nice, friendly and not fake. These are not just people who go to work to make $$$. They are real people, that do everything to make sure you are happy. Best car buying experience. Stress free and fun! More
by Amanda
Employees Worked With
Jay Serhan
