Wilsonville Toyota

Chris provided exceptional service! It was my first time buying a new vehicle. He was very patient with me and answered all of my questions quickly and efficiently. When I arrived at my It was my first time buying a new vehicle. He was very patient with me and answered all of my questions quickly and efficiently. When I arrived at my decision he made it very easy to order my vehicle. Chris also made completing all the paperwork necessary to purchase my car a breeze and made sure that I got the best rate. He even went so far as to reach out after the fact and make sure that I was continuing to get the service I needed. Thank you Chris! For making my first new car buying experience an extraordinary one! More

Chris was super easy to work with and went out of his way to provide excellent customer service. We are pleased with our new car and would confidently recommend Willsonville Toyota. to provide excellent customer service. We are pleased with our new car and would confidently recommend Willsonville Toyota. More

Please read before shopping at this location. AVOID CHRIS GUIDI. I went in after working a 10 hour day. I was made to think this sales rep would be staying past his shift to help me so I ne AVOID CHRIS GUIDI. I went in after working a 10 hour day. I was made to think this sales rep would be staying past his shift to help me so I needed to be there quickly. When I arrived he was helping another couple. Before getting to me another couple arrived whom he proceeded to help. About an hour after I arrived, after stating I had a one year old at home, I was finally greeted. I went in with a question. 5 hours later and not ready to make a change to my current two leases, I had signed paperwork and drove off the lot with a car I did not want. Every time I would say anything, Chris would step away for 20+ minutes and come back with “a better option”. Before I knew it I was being pressured into do something I had no intention of doing. With a one year old at home, tired from work, a women alone, Chris helped himself by manipulating and gaslighting me into making this change. A tactic taught to salesman. Make them tired, step away, give them all of these numbers, and they will crack. When I woke up I realized I had been pressured and manipulated into doing something I didn’t feel comfortable doing. I sent a message to him, kindly apologizing and requesting my car back want wanting waiting for my lease to actually end. His response, “Any chance you guys can come I’m before five so I’m not here all night a second time?” Devaluing my time that he also took. I didn’t get to see my child before he went to bed. It’s wasn’t just Chris’s time. It was mine too! Chris is the most emotional and passive aggressive person I have ever worked with. He would not take no for an answer! When I arrived the next day, another 10 hour work day, I waited 45 minutes to be helped. We sit down and he says, “you know, I spent a lot of time with you yesterday. Can you explain to me why.” The worst part is I did. I didn’t owe him anything. A simple no was all that needed to be said. AGAIN, I let Chris manipulate me into thinking I needed to end my leases. Signing and driving away with another vehicle. I sent an email the next morning to the general manager to sort through what had happened. I wasn’t able to sleep. I was sick to my stomach. How did I let him do this to me again! I couldn’t understand how I allowed to be so terribly treated then manipulated into making a decision I constantly said I did not want to do! The general manager did not return my email. A manager by the name of Ellie MacLaurie return my call. I explained what happened. She stated she was the one that helped Chris and immediately began to defend Chris and try to make me accept full responsibility. During my conversation with Chris he awkwardly shared with me that the “manager loves him and will do anything for he says”. Clearly this was that manager. My original question was a hypothetical question. I was not ready to end my leases as we planned to purchase our vehicles come November or possibly early based on how the question was answered. Once he began to explain I didn’t want to move forward until November and said no in many ways. She states, “you came in here asking for a Highlander. I see it here in your notes.” Fact: I am the customer, this was a conversation I had directly with Chris, not her, and I never asked for a Highlander because I’ve never even heard of the vehicle. Chris recommended the Highlander because he has one. She would say things like, “that’s not fair to say. You’re wrong, that’s not what happened, I’m stating fact, it’s in the note, no that’s not what you said.” Incredibly argumentative and would justify it by saying, “I’m just trying to sort this out.” She was never present for my conversation with Chris. She only heard and read his narrative which was not true to mine. I stated I came in with a question and felt like I couldn’t leave without saying yes. I told her, “I’m afraid of this man!” I said now I know you can’t come to your business without making a deal. There is no customer service. She then told me that the only reason people come to a car dealership is to buy! I said, so people don’t shop anymore? She said no, 75% of people are there to leave with a vehicle. I said exactly! I was there with a question! I am the other 25%, not there to buy! I explained to her that I work in the dental field presenting patients with $5,000 to $50,000 treatment plans. I will spend hours, days, months on the phone or in person working with them to have them not proceed. I NEVER AND WOULD NEVER MAKE THEM FEEL BAD ABOUT THAT. I would never ask them why or make them explain to me why. They said no. That is enough! She was gaslighting me just as Chris did and defending his poor behavior. I explained my narrative and continued to be browbeaten for a third day in a row by this company. I again was backed into a corner, being made to feel like this was entirely my fault, so I gave up. I said ok, we’ll keep this car but I will never come back. She allowed me to be harassed by her salesman and by her. Another woman harassing another woman! We ended the call with she would be talking to her manger and getting back to me. Maybe a few minutes later, she called back to tell me she would reverse the situation and we would get our vehicle back. The call felt insincere. I’m waiting for something to happen or come of it. She called to attack me and make me take full responsibility, which I did say many times, I don’t know why I accepted and I apologized several times. Then all of a sudden stated she cant live with me feeling this way because of something she said? So now she’s willing to help us? When my husband returned the vehicle he said that Chris kept coming up and asking questions to which Ellie said, “leave it alone/don’t worry about it.” To my husband Chris was trying to find things to charge us for. They wouldn’t even acknowledge the inappropriate text message from Chris telling me he was, “laying here in bed.” Which is just something you don’t say in the professional world. They wouldn’t acknowledge how poorly I was treated or accept any responsibility of what transpired. Fact: they are not there to help you. They only help them selves. You can no longer just shop there you must buy. Plan for several hours because they want to make you tired and vulnerable to back you into a corner. The sales tactics they use are lined out on google/TikTok. Please watch to educate yourself on the physiological manipulation and sales tactics they use. This is not a no bull dealership. They are full of bull and extremely abusive. More

Vaughn was great to work with. The whole process was easy and didn't waste my time. I will be recommending Vaughn and Wilsonville Toyota to my family and friends. Love the new Taco The whole process was easy and didn't waste my time. I will be recommending Vaughn and Wilsonville Toyota to my family and friends. Love the new Tacoma!!! More

We started coming to Wilsonville Toyota in 2017 and have always gone back because of their staff and how easy it is to work with them. The last purchase we worked with Vaughn Allen and he helped us and made always gone back because of their staff and how easy it is to work with them. The last purchase we worked with Vaughn Allen and he helped us and made sure we were happy with our purchase and found the exact car we wanted. He definitely went above and beyond for us and that goes a long way with us. I always recommend Wilsonville Toyota to people because of the Customer Service! More

Steven Bailey is amazing and extremely thorough! I highly recommend Wilsonville Toyota and especially Steven Bailey! I highly recommend Wilsonville Toyota and especially Steven Bailey! More

I had the opportunity to work with Max Voznyuk at Wilsonville Toyota and he provided great customer service to me. The communication was handled well as I live outside the state of Oregon. The tran Wilsonville Toyota and he provided great customer service to me. The communication was handled well as I live outside the state of Oregon. The transaction was handled over the phone and through email. I would not hesitate to do business with Max and Wilsonville Toyota again! More

Great Salesman, easy process, I would definitely recommend sales and especially service department! Luis is easy going and amazing! recommend sales and especially service department! Luis is easy going and amazing! More

No issues or complaints, the staff is straight forward and easy to work with. Great people! and easy to work with. Great people! More

Austin H. was super to work with. This was my second lease through Austin and he kept me well informed regarding options and availability of my requested RAV4. was super to work with. This was my second lease through Austin and he kept me well informed regarding options and availability of my requested RAV4. I like the professional, non pressure dealing with Austin and the dealership More