Wilsonville Subaru - Service Center

Tune Up Experience Outstanding Customer Service. Can't praise the Service Department staff enough. I'm on a very tight work schedule and time is a precious commodity for Outstanding Customer Service. Can't praise the Service Department staff enough. I'm on a very tight work schedule and time is a precious commodity for me. I really appreciate how fast and efficient the whole process was. No waiting around for someone to help me. Oh and a big shout out to the employee who shuttled me back and forth to work. Really helped a lot. Greg Martin Customer since 2018 More

Derrick Flaherty was fantastic! I have two recalls on my car and I had two different appointments canceled on me. I was starting to get very frustrated but went in for a separate pro I have two recalls on my car and I had two different appointments canceled on me. I was starting to get very frustrated but went in for a separate problem not involving the recalls and Derrick Flaherty was very kind and extremely helpful! My car is finally getting taken care of. I definitely recommend going in person because everyone there was much more helpful than on the phone. More

Not helpful So, in reading reviews it appears if you just drive in there without an appointment, or arrive late they will help you. But if you are an existing cus So, in reading reviews it appears if you just drive in there without an appointment, or arrive late they will help you. But if you are an existing customer who calls? No help. Well, they can book you 3 weeks from now. Or you can go to another dealership. I've been taking my car here since I bought it with pretty good service. But when your car is less than 2 years old and has a check engine light come on...and you can't get help, that is crap. Now I'm calling around trying to find another dealership and am worried about driving my car in the meantime. Thanks for the great customer service. More

Great service department From buying your car to getting your service done at Wilsonville Subaru is nothing but a great experience. I highly recommend to anyone to go there fi From buying your car to getting your service done at Wilsonville Subaru is nothing but a great experience. I highly recommend to anyone to go there first More

Out of town and saved! I was visiting family in the area with time sensitive deadlines as well as heading for a rafting trip when the check engine light came on in our 2015 I was visiting family in the area with time sensitive deadlines as well as heading for a rafting trip when the check engine light came on in our 2015 Outback. Fortunately Wilson Suburu was only a few miles from me at the time, but even more fortuitous was the Outstanding service by Derrick Flaherty and the service team.Though they were booked solid with other vehicles to be serviced, Derrick got my car in right away and got a part coming from a Portland and I was out the door fixed in a matter of a few hours and at a cost far less than I would have expected!! The waiting area was very well appointed with coffee, reading material, and a cafe if you wanted a sandwich etc. Definitely a top score of 5 for a survey, and a big Thank you to boot!! More

Friendly - down to earth - helpful I have an older 2006 Forester and bring it to wilsonvile for everything from oil changes to parts etc. I’ve always work with Rachael , she always grea I have an older 2006 Forester and bring it to wilsonvile for everything from oil changes to parts etc. I’ve always work with Rachael , she always greats me with a friendly hello and asks how I’m doing , treats you as a real person ! There’s been times I’ve had to get some work done on my car and has always made sure I had a loaner if I needed it. Great service with wilsonvile subaru and friendly staff ! Everyone I’ve met as treated me well and answers any questions I may have . I highly recommend Wilsonvile Subaru !! More

Couldn't be happier! Rachel has been shipped helpful with answering any and all questions I've had. She's very experienced and makes everything a breeze. Than you Rachel! Rachel has been shipped helpful with answering any and all questions I've had. She's very experienced and makes everything a breeze. Than you Rachel! I would take my car here again More

My best dealer experience! I've mainly gone to independent shops in the past since I've had not so good experiences with most dealers. I will say that Rachael O'connor completel I've mainly gone to independent shops in the past since I've had not so good experiences with most dealers. I will say that Rachael O'connor completely changed how I look at getting my car fixed. She really made me feel welcome and comfortable with getting my car serviced. She even made a timeline of what repairs should be fixed now and what can wait. Plus having a cafe on site was pretty great for some artisanal coffee . Very professional atmosphere and very nice staff. I will recommend Rachael to all my Subaru friends as well as Wilsonville Subaru! Thanks again Rachael!! More

Two Totally Satisfying Service Visits in One Week Took my Outback in for recall on the air bag mechanism. Service Advisor was courteous, efficient and very helpful in minimizing my wait and in arrang Took my Outback in for recall on the air bag mechanism. Service Advisor was courteous, efficient and very helpful in minimizing my wait and in arranging a loaner car with no hassle. Wonderful customer service. Went extra mile to arrange for me to pick up car after shop closed. Took my wifes Forester in for oil change. Got an express appointment on short notice. Their inspection noted a headlight and brakelight burned out and they replaced both the bad ones as well as the other-side good bulbs for just the cost of the bulbs. They also washed the exterior and cleaned the interior, and got it done an hour earlier than promised. Great customer service from Service Advisor! More