Wilsonville Subaru - Service Center

Service Advisor Rachael was very professional yet friendly, very helpful and knowledgable. She is a great Service Advisor who makes you want to do business with Wils Rachael was very professional yet friendly, very helpful and knowledgable. She is a great Service Advisor who makes you want to do business with Wilsonville Subaru. The complementary loaner gave us the opportunity to drive a new Subaru while ours was being serviced. It was a great way to get service customers exposure to your new vehicles and lighten the load of your service personnel during high work load times. Bob & Gail Kelley More

Fair, honest, friendly Rachael in service brought me back to buy another Subaru. She was understanding, compassionate and easy to work with. She connected me to a great sale Rachael in service brought me back to buy another Subaru. She was understanding, compassionate and easy to work with. She connected me to a great sales person who handled my new purchase professionally. I love my new Ascent and plan to have it fit the next ten years. After have bad experiences at other Subaru dealers, I recommend ONLY buying and dealing with Wilsonville Subaru. More

Instant Service I had a few questions on a couple of buttons on the dashboard of my new Subaru Forester. I didn't have time to call for an appointment, so on the spu I had a few questions on a couple of buttons on the dashboard of my new Subaru Forester. I didn't have time to call for an appointment, so on the spur of the moment, I drove in to the service area and found Sergio standing at the entrance. He came to my car to inquire about my problem and instantly demonstrated the answers to my queries -- quick service with a smile --you couldn't beat it! Thank you, Sergio! More

Exceptional customer service! Tiffany took the time necessary to answer my questions and if she didn’t know, she found out. The service technician worked well with customer servic Tiffany took the time necessary to answer my questions and if she didn’t know, she found out. The service technician worked well with customer service as an integrated team. Overall this team deserves six out of five stars! More

Best customer experience! Went above and beyond when we had an emergency during our move to California. Jared S. was so helpful and professional! He deserves a raise! Went above and beyond when we had an emergency during our move to California. Jared S. was so helpful and professional! He deserves a raise! More

oil change delay I had an appointment for an oil change and I dropped the car off ten minutes before the scheduled appointment time. Just over an hour later the car h I had an appointment for an oil change and I dropped the car off ten minutes before the scheduled appointment time. Just over an hour later the car had not been moved into the shop as yet. After notifying the service manager, the car was immediately moved into the shop. and was serviced rather quickly. If you are going to over-book the service department then you need to be ready to deal with the consequences. I will give this dealership another try, but if they fail to honor appointment times, then it will be my last. More

Recall Items Had 3 recall items to be taken care of. Had to wait for the jobs to be completed as I had no other transportation. Was told it would be approximate Had 3 recall items to be taken care of. Had to wait for the jobs to be completed as I had no other transportation. Was told it would be approximately 6 hours. Vehicle was done and I was on my way in less than 3 hours. Love it! More

SERVICE REVIEW I will never buy another car from Wilsonville Subaru, BUT, I will never take my care for service any place but there! Rachel in service is incredible. I will never buy another car from Wilsonville Subaru, BUT, I will never take my care for service any place but there! Rachel in service is incredible. She takes such incredible care of you and is true to her word. And the folks who do the actual work are amazing. Such care and attention. My car always comes back better than when I gave it to them! They really know what they are doing in service. More

Great experience! Flo was very knowledgeable and helpful in helping me. All the people were friendly and Helpful. They make the whole process very easy. The facility Flo was very knowledgeable and helpful in helping me. All the people were friendly and Helpful. They make the whole process very easy. The facility is beautiful. They have a great selection of all Subaru products. I will definitely buy another car from Wilsonville Subaru and recommend them to family and friends. More

Oil change Wow....such a great 1st experience!! I can honestly say that I enjoyed taking my car in for an oil change....and waiting for it!! As I pulled in, j Wow....such a great 1st experience!! I can honestly say that I enjoyed taking my car in for an oil change....and waiting for it!! As I pulled in, j was greeted by a nice young guy who escorted me inside and introduced me to Tiffany. She was extremely professional and very nice. I told her that I had an appointment down in NW at noon and was hoping that my car would be done by 11:00. She said absolutely!! Really?? :))) As I waited, I enjoyed a delicious sandwich and coffee at the wonderful cafe, and chatted with Sam the owner. Such a darling little cafe!! To my surprise, my car was done well BEFORE my promise time!! When I went to pick it up, I had a few questions to ask Tiffany, which she took the time to answer, and never made me feel like I was wasting her time. I left Wilsonville Subaru in such a great mood, and a feee car wash....which I took advantage of right away. Lastly, I just want to say that I work for a company that service is our number one priority, so I expect it when I’m dealing with others. Tiffany, Sam, and the Wilsonville Subaru has greatly exceeded my expectations, and I can honestly say this was the best car service experience I’ve ever had (and I’ve owned 9 cars). Thank you... I will be back!! More