Wilsonville Subaru - Service Center

Kira was so helpful and periodically updated me on progress. When she went to lunch she seamlessly transferred me to Jordan. Both were professional and very helpful. Thank you! progress. When she went to lunch she seamlessly transferred me to Jordan. Both were professional and very helpful. Thank you! More

After leasing my 2020 Forester Sport from Holly Hill (who was FANTASTIC) back in March, it came due for its 6 month / 6,000 mile service. I scheduled my appointment, was (predictably) about fifteen minutes was FANTASTIC) back in March, it came due for its 6 month / 6,000 mile service. I scheduled my appointment, was (predictably) about fifteen minutes late, and still had the smoothest possible experience I could imagine. Quin Wiltshire was my service consultant, and he was absolutely awesome. He made sure that I had a solid answer to every question I asked, including a bunch of obscure stuff that no reasonable customer would ask about technical service bulletins and firmware updates and that sort of thing. Always the problem customer, I also remembered partway through my appointment that I wanted to get the bug guard installed on my hood and he worked with the parts and service department to make that happen while I was still down there, which was amazing and saved me a second trip, a ton of time, and a whole mess of bugs on my windshield in the interim. If every service department had their process polished and if every consultant was as solid as Quin, the world would be a better place for drivers. After this experience, I'll absolutely continue to drive all the way south to Wilsonville to have my Forester maintained, even if it is about an hour round trip out of the way for me. Thanks again, Quin! :D More

Had a very troubling grinding noise coming from the back my Outback upon early morning startup. Jordan Baurer did a fantastic job helping me describe the problem. Then got the tech service group to find and my Outback upon early morning startup. Jordan Baurer did a fantastic job helping me describe the problem. Then got the tech service group to find and solve the problem. Great team. More

Jordan and the service team were amazing. I really wanted the Ironman 4x4 lift and they had it and installed it for a great price. They stayed in contact with me and finished the install sooner than we thoug the Ironman 4x4 lift and they had it and installed it for a great price. They stayed in contact with me and finished the install sooner than we thought. I would recommend anyone to go to Wilsonville for their services. I traveled from Eugene to Wilsonville because of their customer service, great people! More

My service was priced as quoted and was done same day as scheduled, which was quite convenient for me. The service rep answered any questions or concerns that I had. scheduled, which was quite convenient for me. The service rep answered any questions or concerns that I had. More

I keep coming to Wilsonville Subaru because of the great service I have gotten there. When I make an appointment I get one quickly. The ServiceAdvisor remembers me and is always so friendly and checks me in service I have gotten there. When I make an appointment I get one quickly. The ServiceAdvisor remembers me and is always so friendly and checks me in right away. The time she tells me when my car will be done is always right. This makes me want to return to Wilsonville Subaru . I bought it there and I will continue to get it serviced there. More

Service Advisor Kira is awesome. She assisted me with a tricky problem that involved multiple visits but in the end all was resolved. I will be back for future service. Thanks Kira!! tricky problem that involved multiple visits but in the end all was resolved. I will be back for future service. Thanks Kira!! More

A service light came on in our Crosstrek. Rick Fernandez, Service Mgr. immediately knew what the problem was and personally resolved my concern. He was quick, efficient, friendly and reassuring. Fernandez, Service Mgr. immediately knew what the problem was and personally resolved my concern. He was quick, efficient, friendly and reassuring. A+ More

I have been into Wilsonville Subaru several times for service on my Legacy GT. Each time I have worked with CJ Hunter-Brown. Not only has CJ been generous and professional, but he has always done a great service on my Legacy GT. Each time I have worked with CJ Hunter-Brown. Not only has CJ been generous and professional, but he has always done a great job communicating any issues my car has had up front and setting proper expectations as to how long the vehicle will need to be with them. He has always reached out to me to discuss my options when the vehicle has needed to be in the shop for more than one day, and I have been provided with a rental vehicle to allow me to continue my busy life! This dealership provides an awesome value to their customer! I would highly recommend Wilsonville Subaru and CJ Hunter-Brown! More

Best service I’ve ever had on 10/31/2020. Quin greated me, got my paperwork filled and had the work completed in 35 minutes. The full report was there and it was mine, not someone else like my previous v me, got my paperwork filled and had the work completed in 35 minutes. The full report was there and it was mine, not someone else like my previous visit. I look forward to my next visit!! More