Wilsonville Subaru - Service Center

Spencer helped me with clearing some codes with my Subaru Outback. I was very pleased with all of his knowledge and expertise in his department and willing to go the extra mile to make sure I was happy when Outback. I was very pleased with all of his knowledge and expertise in his department and willing to go the extra mile to make sure I was happy when I left. More

Excellent sales team and even better service squad. Had an awesome experience with Spencer when I bought my car in for some upkeep. He was able to break down everything for me and I felt like I had an advo an awesome experience with Spencer when I bought my car in for some upkeep. He was able to break down everything for me and I felt like I had an advocate on my behalf. More

I’ve always experienced good customer service at this dealership. Recently Spencer Stambaugh helped me out with a previous issue and I really appreciate his efforts to keep a happy customer! Thank you Sp dealership. Recently Spencer Stambaugh helped me out with a previous issue and I really appreciate his efforts to keep a happy customer! Thank you Spencer! More

Great customer service, personal, showed that they care about our vehicle and had excellent communication the whole time about our vehicle and had excellent communication the whole time More

After the "Check Engine" light came on, I took my Outback XT to Wilsonville Subaru for an inspection. I'd purchased the car 8 weeks earlier and had driven it only 700 miles. Unfortunately, the repairs needed XT to Wilsonville Subaru for an inspection. I'd purchased the car 8 weeks earlier and had driven it only 700 miles. Unfortunately, the repairs needed were so extensive that it needed to be towed home. Let the buyer beware! Exceptional help in understanding the mechanical issues and then getting the car towed was provided by Mackenzie Maundin in the Service Department and Sales Manager Alan Anderson. Each lightened the burden of a tough day. My huge THANKS to both..! More

We purchased a 2018 Outback back in July/2021 and soon after noticed a small tear in the "faux" leather portion of the leather seats on the driver side. Upon internet research found it is a known common i after noticed a small tear in the "faux" leather portion of the leather seats on the driver side. Upon internet research found it is a known common issue after about 30k miles. Repeated calls to service with promises of return calls never got returned or issue resolved so we drove to dealership and dealt with Greg the new manager in person who immediately resolved the issue and ordered the seat replaced. He was empathetic and apologetic to our repeated issue of no return calls. He guaranteed he would call us back within 2 hours and he did. He advised of us prompt delivery of the seat replacement. Once it came in he called and scheduled us in to have it swapped out and provided us with a temp vehicle while work was being completed. It was all resolved within 1 week with no cost to us and we now have a brand new seat!! Greg is the best!!! thank you thank you thank you More

Flo was amazing to work with! He made my trade in process painless, fast and an easy experience! My new car wasn’t ready as it was getting new tires and things but Flo would send me updates which was much ap painless, fast and an easy experience! My new car wasn’t ready as it was getting new tires and things but Flo would send me updates which was much appreciated! Thanks Flo! More

I am giving Quin Wiltshire an excellent rating, but not so much for the over-all service department. My main issue is with the recommendations. 2 of the 4 recommendations have been completed at this deal so much for the over-all service department. My main issue is with the recommendations. 2 of the 4 recommendations have been completed at this dealership in the past 11K miles, but they were recommended again. I'm not sure if they "fall off" the list, or someone didn't really check, but it would make me question whether any of the recommendations are valid. More

We worked with Karen Escajeda from start to finish as we were looking for a certified pre-owned Subaru. Karen was super easy to work with! Very knowledgeable and showed us the car of our dreams. We never fe were looking for a certified pre-owned Subaru. Karen was super easy to work with! Very knowledgeable and showed us the car of our dreams. We never felt pressured and ended up coming back to purchase the 2021 Forester she showed us. We absolutely love it and appreciate all of Karen's assistance with our purchase. Thank you, Karen! More