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Wilsonville Subaru - Service Center

Wilsonville, OR

3.3
120 Reviews

120 Reviews of Wilsonville Subaru - Service Center

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April 08, 2022

If you are in the market for a new car, don’t hesitate to call Avery! He works with integrity, honesty & listens to what you want! I highly recommend you go see Avery Jones! Thank you! More

by Vanessa Francis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avery Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Wilsonville Subaru responded

Thanks for taking the time to share your experience talking to Avery. We appreciate you reaching out and hope that you come back to Wilsonville Subaru for all of your cars needs!

March 21, 2022

My receipt says my air cleaner is dirty but it was not replaced nor did they ask me if they should replace it. “SESINSP” is supposed to be part of my “free” (purchased) service. It does not say on my rece More

by denjudrich
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Spier Lewis
Mar 23, 2022 -

Wilsonville Subaru responded

We are very sorry for the mix up regarding your air filter not being replaced during your service visit. If you have a maintenance plan on your vehicle this should be something that was replaced if necessary. Once again, we apologize and are more than happy to resolve the issue with you and get that air filter replaced at your convenience. We will also make sure and take a look at your mileage sticker and make sure it has the correct information regarding your next service. Please reach out to our service apartment at (503) 629-1094. As for our music in the showroom we will try and pay attention to the volume and make sure it is at a moderate volume in the future to Better cater to all of our guest. Thank you for taking the time to leave a review.

March 16, 2022

Spencer Strambaugh was calm and helpfull, and took care of my problem without any need to blame or find fault. He assured that I will return for future service. Gary Burda More

by garburda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spenser Strambaugh
Mar 17, 2022 -

Wilsonville Subaru responded

We are happy to hear about your positive experience with Spencer. Thanks for choosing Wilsonville Subaru and we can't wait to have you back!

March 14, 2022

Valvoline changed my oil and messed up the change, and Spencer helped me out, super fast service and helped me out with the price. Thanks dude More

by tchiado5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer
Mar 15, 2022 -

Wilsonville Subaru responded

Thanks for stopping by Wilsonville Subaru!

March 05, 2022

After a nightmare of an experience with Gresham Subaru I was very wary, Spencer (I hope I remembered that right) was super helpful and very responsive. We came up with a game plan to check out what was wron More

by Brandon Howard
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think it was Spencer.
Mar 07, 2022 -

Wilsonville Subaru responded

We appreciate you taking the time to your experience with us! We are sorry to hear about your previous dealership experiences and are glad Spencer was able to help you. We look forward to assisting you further and getting your Subaru back on the road!

March 04, 2022

Incredible service! Spencer has been super helpful, and more than resourceful in resolving an issue that another dealership was not able to. I will be moving all my serv More

by mp
Recommend Dealer
Yes
Employees Worked With
Spencer
Mar 04, 2022 -

Wilsonville Subaru responded

We are grateful to have your business! Thanks for shopping at Wilsonville Subaru and taking the time to share your experience.

February 17, 2022

Amazing service! I recently moved to this dealership from downtown and was nervous about meeting the same quality of service. Wilsonville exceeded all expectations. More

by Susannesvco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenzie M
Feb 18, 2022 -

Wilsonville Subaru responded

Susanne, we appreciate your kind words after visiting Wilsonville Subaru! We hold ourselves to a high standard regarding customer service and are so happy to hear that Mackenzie was able to provide that to you! Thanks for shopping with us and we can't wait to have you back in the future.

Feb 18, 2022 -

Susannesvco responded

Thanks!

February 08, 2022

Spenser was able to quickly diagnose the problem with my Subaru and get me back on the road quickly. I will return to Wilsonville Subaru for future service! More

by BITTERROOTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spenser
Feb 09, 2022 -

Wilsonville Subaru responded

Thanks for taking the time to leave a review, we are so happy Spencer was able to get your car back to you! We appreciate you taking your car to us at Wilsonville Subaru.

January 19, 2022

We had our vehicle towed in for repair and that is when our good experience began. Ron Owens-General Manager greeted us and introduced us to Spencer in the repair department. Spencer began the repair proce More

by ghansley72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Ostlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer, Ron Owens
Jan 19, 2022 -

Wilsonville Subaru responded

We are so glad that Ron and Spencer were able to assist you with your car troubles. Those situations are never easy, and the fact they were able to not only fix up your vehicle, but provide a rental and a positive experience is what we love to do here at Wilsonville Subaru. Thanks for taking the time to leave a review, and we hope to have you back with any issues in the future.

January 17, 2022

I had Wilsonville Subaru work on my 4th Gen Outback. They installed a pair of Lower Control Arms and a Lift Kit. I am still testing out their work but I just wanted to give Spencer in the Service Depa More

by melfeli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer
Jan 17, 2022 -

Wilsonville Subaru responded

Thanks for taking the time to share your experience with our service department. We are glad Spencer was able to assist you comfortably with your Outback! We can't wait to have you back in the future, thanks for stopping by Wilsonville Subaru.

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