Wilsonville Subaru - Service Center

I was late and still got excellent service. Thank you. Totally missed my appointment, but they squeezed me in anyway. There's a McMenamins nearby too, if you want to grab a bite while you wait! Thanks for Totally missed my appointment, but they squeezed me in anyway. There's a McMenamins nearby too, if you want to grab a bite while you wait! Thanks for the recommendation Rachel. :) More

Rachael O'Conner was on the ball! What a great and easy experience. Rachael got my car in for a needed service quickly and around my schedule. She kept me updated as it went and gave m What a great and easy experience. Rachael got my car in for a needed service quickly and around my schedule. She kept me updated as it went and gave me a heads up as to when it would be ready so there was no waiting at my end. A very pleasant experience all around. More

Rachel O’Connor was GREAT!!! A terrific experience—Rachel was very helpful, kept me informed, and exhibited genuine care and concern. Made tire purchase a pleasure! Would definite A terrific experience—Rachel was very helpful, kept me informed, and exhibited genuine care and concern. Made tire purchase a pleasure! Would definitely and highly recommend to anybody needing service on their Subaru. Keep up the great work! More

Always great customer service! I always receive excellent service from this dealership and today was no exception. Advisor Tiffaney and the tech who prepared my Crosstrek for a cros I always receive excellent service from this dealership and today was no exception. Advisor Tiffaney and the tech who prepared my Crosstrek for a cross-country trip handled requests promptly and were able to do the recall service in the same visit. More

Above and Beyond Excellent customer service! Got to the dealership at my appointed time, and had no waiting. In addition, was offered a stellar rental for the day. Excellent customer service! Got to the dealership at my appointed time, and had no waiting. In addition, was offered a stellar rental for the day. More

First service on 2019 Outback I had my first oil change today 4/20/2019 on my Outback.I got a special discount coupon thru a sales person (thank you Daniel Ramiez),even though the I had my first oil change today 4/20/2019 on my Outback.I got a special discount coupon thru a sales person (thank you Daniel Ramiez),even though the special discount sale was over they still honored it.I live about 40 miles away from the dealership,but the discount was so significan i had to make the trip. I had a great experience in the service dept.I would highly recomend the service at Wilsonville subaru, Kira Frolov took great care of us ,she is really a personable person.Thanks again Sincerely Mr Wood More

Service -> Sales I originally came in to service my '12 Legacy; the sales team called me the day before to ask if I'd be interested in meeting with a sales representat I originally came in to service my '12 Legacy; the sales team called me the day before to ask if I'd be interested in meeting with a sales representative. I wasn't super excited because I'd had a not-awesome experience back in December, but I hesitantly agreed. It was the best decision. I just absolutely cannot say enough positive things about Marcelo Nunes. He was so honest and positive; presented all the options; talked about my dream car as well as what the pricing options were. He covered everything, and as an analyst, I appreciate that so much! He talked about the pros and cons of leases, which is something I'd never before considered. When my credit came in higher than expected, he ran all the numbers all over again and he never tired of my questions or acted bored, and I never felt stupid. He answered everything and helped with the perfect amount of helpfulness. Every time I asked about a different kind of car or a car with different options, he pulled all the numbers in different tabs so I could compare everything. He didn't hesitate to reach out to other team members with questions. Finally, he was able to find me a blue '19 Outback with a moonroof and heated seats at a location a few miles away - then he went and brought it back for me. I left my negative equity car behind and drove away in a beautiful new car with payments that I could definitely afford - something I had never believed was possible. I recommend him very highly, and I will be asking for him specifically if I ever need a new car. More

Thank you Danielle! I have had pretty big issues with this dealership and communication and had almost given up hope. That was until I met Danielle Schoenborn. She really I have had pretty big issues with this dealership and communication and had almost given up hope. That was until I met Danielle Schoenborn. She really cares about the Wilsonville Subaru and the dealership's customers. Danielle has really gone above and beyond my expectations and I am really grateful I found someone to work with. Danielle can actually comprehend my wants and needs for the work I want done and keep in touch from start to finish. Not only that but Danielle makes sure the work done right. More

Above and beyond my expectations I came to the dealership for a nationwide recall. While my Forester was being taken care of, I used that time to have them look at any problematic iss I came to the dealership for a nationwide recall. While my Forester was being taken care of, I used that time to have them look at any problematic issues that might arise in the future. Of course they found issues that I was not pleased with and started quite a panic on the expenses to take care of said issues.... Through the amazing work from the Service Advisor, (Rachael), we were able to get everything covered under warranty.. such good news, I couldnt wait to get my car back.. They did such a wonderful job taking care of not only my car, but me as well... Certainly glad I choose Wilsonville Subaru to service my car.. More

Best service My service writer was Rachael...but I didn't see her on here. She was amazing from start to finish. Very informative and kind. I'm a customer for My service writer was Rachael...but I didn't see her on here. She was amazing from start to finish. Very informative and kind. I'm a customer for life!!! More