Wilsonville Subaru

My experience Wilsonville Subaru was short but sweet. My original Sales Associate was Marcelo, but because of a prior engagement, I was handed off to Karen E. Karen was great to work with, she made the car original Sales Associate was Marcelo, but because of a prior engagement, I was handed off to Karen E. Karen was great to work with, she made the car buying less painful. From the moment I walked into the showroom, I felt comfortable. Karen truly made the experience enjoyable and although she mentioned that she was fairly new, you could tell at all. Her knowledge of the vehicle was exceptional and willing to learn more if needed. As far as Sale Associates go, Karen is a 10 in my book. More

Great experience. Entire showroom was clean as well as the fleet of cars available for sale. Karen Escajeda was a pleasure to work with from beginning to end! the fleet of cars available for sale. Karen Escajeda was a pleasure to work with from beginning to end! More

Flo was amazing to work with! He made my trade in process painless, fast and an easy experience! My new car wasn’t ready as it was getting new tires and things but Flo would send me updates which was much ap painless, fast and an easy experience! My new car wasn’t ready as it was getting new tires and things but Flo would send me updates which was much appreciated! Thanks Flo! More

You know it’s the right place to buy a car when it feels like you’re hanging out with your besties. Thank you Holly and Brad. like you’re hanging out with your besties. Thank you Holly and Brad. More

I had a very positive experience with this dealership. I was looking for a certified used Impreza and as the largest Subaru dealer in the nation, they had a really great selection. Karen was terrific, expl was looking for a certified used Impreza and as the largest Subaru dealer in the nation, they had a really great selection. Karen was terrific, explaining the ins and outs of the car and the buying process. I would definitely recommend Karen and Wilsonville Subaru. More

Having unsuccessfully complained to the manager of this dealership, maybe my review will help others avoid making the mistake of going to Wilsonville Subaru. Before getting into my comments, I suggest rea dealership, maybe my review will help others avoid making the mistake of going to Wilsonville Subaru. Before getting into my comments, I suggest reading through some of the other comments on Google as I did. One clear pattern sticks out - 99% of the comments come from new car buyers. Never is the buyer of a car happier than when they first buy it. The real question is how a dealer deals with service problems after the sale, and that is where Wilsonville Subaru drops the ball. To be as brief as possible, as a 25+ year Subaru customer, I had a reoccurring engine problem with my 2017 Outback that bothered me greatly, and my service record reflected many attempts to diagnose it without success in the first year, then it seemed to subside. With the car now over 100,000 miles, the problem came back with a vengeance, but being past the warranty period, the dealer couldn’t help me with me spending thousands disassembling the motor. So I contacted Subaru of America, and after reviewing my records, they offered to either (a) give me $2,000 towards a repair or (b) use that $2k towards a new vehicle. The corporate officer I was dealing with even went so far as to call Wilsonville Subaru since I just moved to this area and she spoke directly with Service Manager, Ethan Wohl, informing him that I would be calling with this $2,000 service credit to use. She confirmed this call in an email to me. Then my real problem began. The problem was I called this Service Manager Ethan for literally a MONTH, leaving one message a week, but he failed to return any of my 4 very detailed messages. I never did speak to him, so it wasn’t like I was some irate customer he didn’t want to deal with, nor did I badger him. Subaru of America corporate only gave me 30 days to decide how I wanted to apply this credit, so I had a deadline to hear back from him, which I said in my last 2 messages. I struggle to comprehend how this could have happened, knowing I had an email from a Subaru of America corporate officer saying they called this Ethan in advance and told him in person that I would be calling. I ended up just going to another dealer. In frustration, I wrote about my complaint to the dealership’s General Manager, Ron Owens, and he said in reply, “I’m not sure what the miscommunication was” as if he didn’t get it. I had even sent him a copy of the email from Subaru of America’s corporate customer service officer, and the same explanation I made above, but he just couldn't comprehend what the problem was. At least I get it now. Now I understand that this would be the same guy who hired Ethan. What we have here is failure to communicate, because the two men essentially steering this big ship called Wilsonville Subaru are both devoid of empathy and completely clueless. If your Service Manager refuses to return the call of a customer FOR A MONTH – a call that came through your national corporate office – what is essentiality the head of Subaru customer service in the United States – and you don’t see a problem, then YOU are the problem! At the end of the day, you can buy your car from any dealer, and if it’s a Subaru, you’ll probably be very happy with that dealer in month one. However, the more important decision is where to get your Subaru serviced, and do hope you see the wisdom of both buying get getting your Subaru serviced at any other dealer BUT Wilsonville Subaru. By the way, Subaru “corporate” was great and I still love my Subaru… More

There was a hiccup in our process of turning in an old lease from a different dealer. Karen went above and beyond to get it all sorted out. We could not be happier with our new car, but really appreciate lease from a different dealer. Karen went above and beyond to get it all sorted out. We could not be happier with our new car, but really appreciate how well we were treated. This is our first Subaru, and likely not our last! More

I like shopped online and the dealership was able to provide and secure the car I want. The price is pretty reasonable comparing to others. Michael is also friendly and try to answer all kinds of quest provide and secure the car I want. The price is pretty reasonable comparing to others. Michael is also friendly and try to answer all kinds of questions I have. More

I decided to buy at a time when Outbacks were in short supply. I walked into the dealership having used their service department, but I've never bought from them. Holly introduced herself, and although supply. I walked into the dealership having used their service department, but I've never bought from them. Holly introduced herself, and although she did not have any 2022's to show me, we had a good visit about what I wanted and she showed me some used models and pointed out the upgrades and added features from my current 2018 model. She was knowledgable, cheerful, and I never felt rushed. I ended up reserving a car that was due for delivery in a couple of weeks. Holly is an outstanding communicator and she kept in touch often, letting me know when I might expect the car to arrive. Every time I started thinking, "I'm going to email Holly and see if she knows anything new", she would beat me to it, and email me first. That's rare to find. I did appreciate only dealing with one person and am especially impressed that she has made herself available in the coming weeks/months for me to come back with questions about anything. It really was quite a smooth process. I felt she was honest with me, and I was always treated with respect. More

Car shopping is not my thing. Ashley, however, made it incredibly pleasant! I was already sold when I saw her pup in the window. I wasn’t even sure I wanted an Outback, but she was so unobtrusive and easy incredibly pleasant! I was already sold when I saw her pup in the window. I wasn’t even sure I wanted an Outback, but she was so unobtrusive and easy to chat with, so the whole experience was easy and stress free! I gave her my perimeters and she found the perfect fit immediately! I’m in love with my car and highly recommend Ashley! I got everything I hoped for and couldn’t be happier. Thank you, Ashley & Maya, too! More