Wilsonville Subaru

Karen at Wilsonville Subaru was excellent to work with. She helped show me the new Crosstreks that were available, and was professional in explaining all of the features, and was efficient in processing th She helped show me the new Crosstreks that were available, and was professional in explaining all of the features, and was efficient in processing the paperwork. I ended up choosing the manual transmission Crosstrek, and it's been super fun to drive so far. Thank you! :) More

Knowledgably and easy to work with. Competitive pricing. Kept updated on car delivery. Would recommend to other buyers. Kept updated on car delivery. Would recommend to other buyers. More

Our experience with Alonzo was great! He is super responsive and easy to work with. It's not fun to shop for cars when there's a national car shortage, we ended up reserving a car in transit, but Alo responsive and easy to work with. It's not fun to shop for cars when there's a national car shortage, we ended up reserving a car in transit, but Alonzo was able to make the process as smooth as possible. The extra bonus is his kind and honest personality, we would recommend him to anyone who is in the market to buy or sell cars. More

I am so appreciative of Wilsonville Subaru. They made the process of finding a car in a challenging time a breeze! Alonzo was wonderful to work with and the process was easy. process of finding a car in a challenging time a breeze! Alonzo was wonderful to work with and the process was easy. More

My experience Wilsonville Subaru was short but sweet. My original Sales Associate was Marcelo, but because of a prior engagement, I was handed off to Karen E. Karen was great to work with, she made the car original Sales Associate was Marcelo, but because of a prior engagement, I was handed off to Karen E. Karen was great to work with, she made the car buying less painful. From the moment I walked into the showroom, I felt comfortable. Karen truly made the experience enjoyable and although she mentioned that she was fairly new, you could tell at all. Her knowledge of the vehicle was exceptional and willing to learn more if needed. As far as Sale Associates go, Karen is a 10 in my book. More

Flo was amazing to work with! He made my trade in process painless, fast and an easy experience! My new car wasn’t ready as it was getting new tires and things but Flo would send me updates which was much ap painless, fast and an easy experience! My new car wasn’t ready as it was getting new tires and things but Flo would send me updates which was much appreciated! Thanks Flo! More

Great experience. Entire showroom was clean as well as the fleet of cars available for sale. Karen Escajeda was a pleasure to work with from beginning to end! the fleet of cars available for sale. Karen Escajeda was a pleasure to work with from beginning to end! More

You know it’s the right place to buy a car when it feels like you’re hanging out with your besties. Thank you Holly and Brad. like you’re hanging out with your besties. Thank you Holly and Brad. More

Having unsuccessfully complained to the manager of this dealership, maybe my review will help others avoid making the mistake of going to Wilsonville Subaru. Before getting into my comments, I suggest rea dealership, maybe my review will help others avoid making the mistake of going to Wilsonville Subaru. Before getting into my comments, I suggest reading through some of the other comments on Google as I did. One clear pattern sticks out - 99% of the comments come from new car buyers. Never is the buyer of a car happier than when they first buy it. The real question is how a dealer deals with service problems after the sale, and that is where Wilsonville Subaru drops the ball. To be as brief as possible, as a 25+ year Subaru customer, I had a reoccurring engine problem with my 2017 Outback that bothered me greatly, and my service record reflected many attempts to diagnose it without success in the first year, then it seemed to subside. With the car now over 100,000 miles, the problem came back with a vengeance, but being past the warranty period, the dealer couldn’t help me with me spending thousands disassembling the motor. So I contacted Subaru of America, and after reviewing my records, they offered to either (a) give me $2,000 towards a repair or (b) use that $2k towards a new vehicle. The corporate officer I was dealing with even went so far as to call Wilsonville Subaru since I just moved to this area and she spoke directly with Service Manager, Ethan Wohl, informing him that I would be calling with this $2,000 service credit to use. She confirmed this call in an email to me. Then my real problem began. The problem was I called this Service Manager Ethan for literally a MONTH, leaving one message a week, but he failed to return any of my 4 very detailed messages. I never did speak to him, so it wasn’t like I was some irate customer he didn’t want to deal with, nor did I badger him. Subaru of America corporate only gave me 30 days to decide how I wanted to apply this credit, so I had a deadline to hear back from him, which I said in my last 2 messages. I struggle to comprehend how this could have happened, knowing I had an email from a Subaru of America corporate officer saying they called this Ethan in advance and told him in person that I would be calling. I ended up just going to another dealer. In frustration, I wrote about my complaint to the dealership’s General Manager, Ron Owens, and he said in reply, “I’m not sure what the miscommunication was” as if he didn’t get it. I had even sent him a copy of the email from Subaru of America’s corporate customer service officer, and the same explanation I made above, but he just couldn't comprehend what the problem was. At least I get it now. Now I understand that this would be the same guy who hired Ethan. What we have here is failure to communicate, because the two men essentially steering this big ship called Wilsonville Subaru are both devoid of empathy and completely clueless. If your Service Manager refuses to return the call of a customer FOR A MONTH – a call that came through your national corporate office – what is essentiality the head of Subaru customer service in the United States – and you don’t see a problem, then YOU are the problem! At the end of the day, you can buy your car from any dealer, and if it’s a Subaru, you’ll probably be very happy with that dealer in month one. However, the more important decision is where to get your Subaru serviced, and do hope you see the wisdom of both buying get getting your Subaru serviced at any other dealer BUT Wilsonville Subaru. By the way, Subaru “corporate” was great and I still love my Subaru… More

I had a very positive experience with this dealership. I was looking for a certified used Impreza and as the largest Subaru dealer in the nation, they had a really great selection. Karen was terrific, expl was looking for a certified used Impreza and as the largest Subaru dealer in the nation, they had a really great selection. Karen was terrific, explaining the ins and outs of the car and the buying process. I would definitely recommend Karen and Wilsonville Subaru. More