Wilsonville Subaru
Wilsonville, OR
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Amazing Customer Service I had an outstanding experience at Wilsonville Subaru while purchasing my first new vehicle. Brian was my sales representative, and he gave my parents I had an outstanding experience at Wilsonville Subaru while purchasing my first new vehicle. Brian was my sales representative, and he gave my parents and I the best auto customer service we have ever experienced. He is professional, friendly, extremely informative on each model, and very patient. He really worked with us to make sure we found the car that was best suited for us. We cannot recommend him more! Additionally, everyone on the floor is so welcoming, and it is a very comfortable atmosphere. More
Another Great Buying Experience With Nora I purchase my second Subaru from Nora on Sunday. We had been in communication for a week. She knew what I wanted and did all she could to get me int I purchase my second Subaru from Nora on Sunday. We had been in communication for a week. She knew what I wanted and did all she could to get me into a new Forester Sport. I appreciate and love working with Nora. She knows her stuff. She is a hard worker and fun to work with...very knowledgeable. I recommended a friend to her recently and he was very please as well. She found him a top of the line used Forester. She is a great asset to Wilsonville Subaru. I take my Subaru to Wilsonville for service even though it is not close to my home because of Nora and the good service department staff. It is a nice building to hang out in while waiting for the oil change. I love my Subaru...the best car ever!!!! More
Great car buying experience Sam made us feel at ease with the car buying process. He wasn’t pushy, was easy to talk with, and answered all our questions even going above and beyo Sam made us feel at ease with the car buying process. He wasn’t pushy, was easy to talk with, and answered all our questions even going above and beyond to double check he was giving us the correct info when he was unsure. We appreciated his patience with us and letting us decide what was right for our needs. The dealership was bright, clean, and we just happened to be on there on ice cream day which certainly didn’t hurt. We would absolutely go back for future car needs and recommend it to friends. We’re very happy with our new car! More
Best Auto Customer Service Experience I was very skeptical of shopping for a new car until I stepped foot into the Wilsonville Subaru. They made me feel at home , so I stopped being nervou I was very skeptical of shopping for a new car until I stepped foot into the Wilsonville Subaru. They made me feel at home , so I stopped being nervous, because I was only window shopping. But when the salesperson convinced me to run the numbers and took a chance on me . I was super excited to find out that they where willing to finance me . I wish more places in this world would renew the faith of buyers like my salesperson that helped close my deal. I am very happy with car and everything seems to have been better because of it. I am very thankful More
Jacob Crosby, sales I enjoyed and had an outstanding experience dealing with my sales representative Jacob Crosby. Everything was transparent calm no rushes and extended I enjoyed and had an outstanding experience dealing with my sales representative Jacob Crosby. Everything was transparent calm no rushes and extended allowance to test drive the car. I enjoyed the fact filled information that Jacob provided as well as the non-pressure experience. I highly recommend this dealer as well as obtaining assistance from Jacob Crosby. I feel that he went way out of his way to make everything else standing and pleasant. More
Excellent experience. I came to Wilsonville Subaru trying to trade my truck for a smaller vehicle. Sam was extremely helpful and kept me informed at all times during this p I came to Wilsonville Subaru trying to trade my truck for a smaller vehicle. Sam was extremely helpful and kept me informed at all times during this process. I only dealt with one person only and that was great. The process was simple and I felt I got the deal I wanted. Sam was great and I will come back to Wilsonville Subaru in the future. Great service and they treated me great. Holly was also very informative and pleasure to work with. More
First class service and no pressure Wilsonville Subaru provides a discount for each car. It has a huge selection of Subarus, in fact I think it is the largest Subaru dealer in the U.S. I Wilsonville Subaru provides a discount for each car. It has a huge selection of Subarus, in fact I think it is the largest Subaru dealer in the U.S. In contrast to the vast amount of choices, we received quite useful personal assistance from a young man named Sam Coonrod who helped us find our car and was so friendly, helpful, and never applied any pressure. He was a new salesman, training under Shawna Williams, and they certainly went beyond the call of duty to be sure we were comfortable and informed. That No Pressure factor made me feel especially at ease. Sam wanted to be sure we'd be happy with our choice and we took a test drive and after we decided to buy, he sat in the car for more than an hour showing us how everything worked and answering all of our questions. (Being in our 70's we needed a bit more "hand-holding" than younger people might need.) It was a fabulous stress-free situation and we got exactly the perfect car for us! This is our 7th Subaru purchase over the years, and the best buying experience! Last week we were extended an invitation from John Madiera to come back to learn any additional info we may want to know or review. Excellent car buying experience from Wilsonville Subaru! More
James Salon James was very patient and helpful as I reviewed the advantages of several models. Pleasant and cheerful too. I appreciated his willingness to fully e James was very patient and helpful as I reviewed the advantages of several models. Pleasant and cheerful too. I appreciated his willingness to fully explain the many functions of the systems that were new to me. By far my best car buying experience. More
No "Love" at this Location Unfortunately the sugary sweet/can-do telephone customer service is not what I got when I went into the Wilsonville location for service. This was my Unfortunately the sugary sweet/can-do telephone customer service is not what I got when I went into the Wilsonville location for service. This was my second visit and so far they are 2 for 2. Saturday, after waiting 4 months I finally got some sort of lamp recall issue repaired/replaced. I called the week before to ask if they could also run a transmission diagnostic on the engine because I found a letter which authorized me to submit reimbursement for any transmission repairs I'd incurred. I thought WAIT TRANSMISSION!!! What is goin on with the 2016 Cross Trek? First a recall then TRANSMISSION issues. I thanked Janell for assuring me they could also assess my transmission so that I can drive around a new city with peace of mind. Only to bring the car in Saturday and have Jarrod/service deny the request and tell me they could do a diagnostic for $150. Jarrod even walked over to another counter to ask if there was 'time to check the transmission today'. I'm not sure if I would have said yes to paying the $150 they would have had “time” or what. Of course NO they did not have time but they'll drive it and check it. Just how diagnostic is that Subaru? I just know I have a vehicle which is not quite 3yrs old and I now have to pay out of pocket for issues Subaru has self identified. Unacceptable! I know the service department is in the business of making money, but should I be expected to pay for a Safe Reliable Subaru Manufacturing Mess? When any customer calls with a question, just set the CORRECT expectation. If the young lady didn't know if there was a charge, it’s reasonable for me to expect her to place me on hold to verify. I am escalating to Subaru America because Nora was kind enough to address my concern when I stopped her as she passed through the lobby. She escalated to a manger at that location to have him look into this and call me back…As of today crickets. Suffice it to say this is my first and last Subaru. I bought it because of it’s safety/quality track record and service excellence. I don’t want to struggle and fight about these kinds of things. Am I driving a ticking time bomb? BEWARE of any business who has ALL perfect scores. More
Great Experience! Holly was very helpful and knowledgeable and a pleasure to work with. We were very impressed. We very satisfied with the overall experience and price. Holly was very helpful and knowledgeable and a pleasure to work with. We were very impressed. We very satisfied with the overall experience and price. We love our Subaru Outback. We highly recommend Wilsonville Subaru and will definitely be coming back! More