Wilsonville Subaru

Impressive I had a wonderful experience working with Holly Hill. I have medical issues that makes it difficult to get around and had no car to drive to the deal I had a wonderful experience working with Holly Hill. I have medical issues that makes it difficult to get around and had no car to drive to the dealership, and over the phone Holly jumped right in. She picked me up at my house with the car I wanted and took me in. We then of course went over the car and features, went on a test drive, did the paperwork and rode with me back to the house where another employee picked her up. I had requested different tires and another add on. She actually called me and had made the appointment for the work to be done. At the same time I had also noticed some other items that need to be cleaned up, and like before she drove out to my house with a loaner and took my car in. When it was ready, she brought it back and took the loaner. Amazing! Everyone at the dealership was friendly and helpful. If I've had questions Holly has answered those as well as other employees at the main desk or parts. When I have told people about my experience they are impressed., I also got a followup call from Danielle and will be meeting with her for more questions as I understand she is the main contact for such things( haven't had a new car in many years!), but I know Holly will always be there too. You folks have a good thing going with Holly and your entire staff. Holly is professional, well versed in the vehicle, understanding and compassionate. I can't praise her enough. I love my new car! More

Worst dealership in the area. Extremely disappointed with the staff of this dealership. If you look at their reviews for the past year, they have been failing in customer service a Extremely disappointed with the staff of this dealership. If you look at their reviews for the past year, they have been failing in customer service and in being honest with their customers. My experience mirrors this. I understand that mistakes can be made occasionally. However, significant clerical and staffing errors were made throughout my attempt at purchasing a new vehicle at this dealership. They are listed below: 1.) Lied to me about their inventory and what they had available. When I arrived for my appointment, I was shown a vehicle that “somewhat” matched the specifications I asked for, but clearly was not matching what I asked for. 2.) Lied about the quoted price of the vehicle. 3.) Wilsonville would not price match their own quote from the representative I worked with. They do not negotiate prices, and because of this, I was left with little recourse. 4.) When the vehicle I wanted was found at another dealership over 100 miles away, the staff decided to drive it to Wilsonville putting wear and mileage on the car, rather than towing it. 5.) Sale representative made an error on the final price when he was writing down numbers by hand and ended up charging us hundreds of dollars more. 6.) Wilsonville charged my credit card an excessively wrong amount for a down payment multiple times and locked my credit card due to their own clerical error. 7.) I needed a purchased part installed, and was told their Service and Parts department would contact me within the day. This never happened and I had to contact them myself. Once I arrived, I was questioned excessively about the specifications of my parts need, when they had all of the paperwork and details for the (seemingly) easy installation. That responsibility should not be on the customer. I highly recommended going anywhere else for sales or service. It was an extremely disrespectful and frustrating experience. More

Didn't want to give our business to anyone else. Tom helped us figure out what was most important to us and put a lot of work into funding the right used car for us. Tom helped us figure out what was most important to us and put a lot of work into funding the right used car for us. More

Best customer experience! Went above and beyond when we had an emergency during our move to California. Jared S. was so helpful and professional! He deserves a raise! Went above and beyond when we had an emergency during our move to California. Jared S. was so helpful and professional! He deserves a raise! More

Professional, efficient and very accommodating!! The team was extremely accommodating to my schedule and needs. They were professional, courteous and efficient with the process. They are fair with th The team was extremely accommodating to my schedule and needs. They were professional, courteous and efficient with the process. They are fair with their pricing and made me feel comfortable and in control of the decision making process. This was the best car buy experience ever! More

Transparency It was a pleasure to purchase a 2020 Outback from James. His easy and transparent nature made the entire transaction effortless. His extensive knowl It was a pleasure to purchase a 2020 Outback from James. His easy and transparent nature made the entire transaction effortless. His extensive knowledge of the new Outback features and his willingness to spend extra time to teach me these features was wonderful. More

Best Experience Ever! This was the best experience my husband and I ever had buying a car. We are always hesitant about getting cars because of the high pressure and the sn This was the best experience my husband and I ever had buying a car. We are always hesitant about getting cars because of the high pressure and the sneakiness but we experience none of that at Wilsonville Subaru! They’re true to their “no bull” statement and were wonderful to work with. We will be buying all future cars from them or their affiliate in Wilsonville. My husband and I agreed before hand to forgo the warranty because they’re expensive and usually unnecessary. They explained the benefits and then didn’t pressure us to get it. They said no pressure many times and we never felt any. I think we were in and out in 3 hours or less, which is also the shortest it’s ever taken to buy a car. I wish I shopped there sooner! More

Quality and Caring Holly gave us up front, great service the whole time during our visit. I’ve bought cars from other Subaru’s but this experience was the best! Thanks a Holly gave us up front, great service the whole time during our visit. I’ve bought cars from other Subaru’s but this experience was the best! Thanks again Holly @ Wilsonville Subaru! More

Good car buying experience The one one price and no haggling made things easy and I got a very good price on the car I wanted. Steven was great to deal with. The one one price and no haggling made things easy and I got a very good price on the car I wanted. Steven was great to deal with. More

Courteous and Kind Our car purchase took a bit longer than usual due to some existing credit issues, but Brian was incredibly kind, patient and courteous through the ent Our car purchase took a bit longer than usual due to some existing credit issues, but Brian was incredibly kind, patient and courteous through the entire ordeal. Brian kept me updated through the entire almost week long process with helpful information and was very flexible with our availability. I would definitely purchase a vehicle from Wilsonville Subaru again. More