Wilsonville Subaru

great service from the sales team I really appreciated all Justin, Marcello, and Keith did for me finding a car that I could enjoy and that would suit all of my needs. I really appreciated all Justin, Marcello, and Keith did for me finding a car that I could enjoy and that would suit all of my needs. More

Quick, efficient, honest. Great for out-of-town car shopping . Quick, efficient, honest. Great for out-of-town car shopping. Quick, efficient, honest. Great for out-of-town car shopping. . Quick, efficient, honest. Great for out-of-town car shopping. Quick, efficient, honest. Great for out-of-town car shopping. More

Upgrading my Subaru Outback I have leased 2 Outbacks in a row, and my 2nd lease was close to ending so I spent days researching other makes/models to see if there was something e I have leased 2 Outbacks in a row, and my 2nd lease was close to ending so I spent days researching other makes/models to see if there was something else I could get that would be more affordable and still meet my needs. On Sunday late afternoon, 9/22/19, at the end of my search, I went to Wilsonville Subaru to do a final comparison on cost/incentives/availability, etc. I already knew I liked the Outback. I was exhausted and "done" but needed to see what they could do for me so that I could make my final decision. Tom Tyson was my sales rep. He was calming and accommodating, and he could tell how frustrated I was by that point. His patience was tested (as was mine) when the dealership's internet went down, right at the point when he was getting ready to go through the numbers with me. I waited for about 30 minutes for the internet to come back up, but at 5:45 he said I could leave and he would call me the next day, and if the numbers worked he could bring the new car to my office where we could sign everything and he would drive mine back to the dealership, He knew better than to ask me to come back down there during the week - I work full time and have evening activities every day. I left the dealership, and within 5 minutes he called me to say that the internet was back up, and he invited me back to finish our review. I turned around, went back, and ended up getting a solid deal on a new Outback, in my top but uncommon interior and exterior color choice. His calmness and the dealership's willingness to create a deal that worked to my advantage (I was over my mileage, still owed 2 payments, and my car had some slight damage to the bumper) are all reasons that I give them the rating that I do - and I would most definitely recommend others to go to that dealership, and Tom specifically, for a Subaru purchase or lease. More

Very friendly and fast experience. Saw a truck I was looking for online. Called and they set an appointment. We worked with Andrew the whole time. He was very professional, courteous an Saw a truck I was looking for online. Called and they set an appointment. We worked with Andrew the whole time. He was very professional, courteous and easy to work with. He made everything straight forward and we were out with the car we wanted. Would highly recommend More

No pressure, superb salesman, long wait Sales: We were very impressed with the complete lack of pressure from our salesman and his equally high level of professionalism. We didn't quite kn Sales: We were very impressed with the complete lack of pressure from our salesman and his equally high level of professionalism. We didn't quite know what we wanted, and he was very patient explaining various options and vehicle features. He was knowledgeable in a variety of areas regarding vehicles, which surprisingly, isn't always common in car sales. His level of professionalism also showed through when the deal went well beyond the expected time frame and likely the end of his shift. If there were more stars to give for him, we would. Price: The price was around Market Value on CarGurus or TrueCars. I wouldn't call it amazing, but certainly not bad either. The lack of the typical "I need to talk to my Manager" nonsense was more than enough to null out any possible savings you might get by attempting to obtain a "great" deal somewhere else. As we all know, you might get a "great" deal on the car elsewhere, but if you have a trade-in, then there's a reckoning to be had which can erase all of your gains. Trade: I felt they were very upfront with the trade. I have quite a bit of experience buying and selling vehicles, and am generally competent in assessing the condition of a vehicle. I felt that our vehicle was in "Good" condition: a check/ding in a spot or two, light scratches on the front or rear bumper, maybe a wheel recondition, a detail, but really nothing else. I had already reviewed several sites prior to the trade-in to know what the value of "Good" condition was. They gave "Good" condition value on the trade-in, but subtracted out the value of new tires. The tires were in dire need of replacement. "Good" condition typically expects that the tires be in good condition as well. Paperwork: This is where I felt the dealership really fell down on the job. It had nothing to do with our salesman, but within an hour and a half of arriving - which included test-driving multiple cars, discussing features and the price of our trade, and even confirming that we wanted to purchase our car (arriving at 4:15 pm, being ready to close by 5:50 pm), we spent another 3 HOURS getting out the door. The problem? One of the loan guys was on vacation, and one was out sick, leaving only one to manage everything. As a customer, I don't really care about that and don't expect nor desire to spend that kind of time when we're all in agreement on terms. The dealership should be equipped to handle those eventualities. If it weren't for our salesman, this review would be much lower, simply due to the aforementioned situation. Conclusion: Would I shop there again? Yes. Why? The salesmanship and the transparency. More

Exceptional customer service! Tiffany took the time necessary to answer my questions and if she didn’t know, she found out. The service technician worked well with customer servic Tiffany took the time necessary to answer my questions and if she didn’t know, she found out. The service technician worked well with customer service as an integrated team. Overall this team deserves six out of five stars! More

No pressure, good price. We were greeted by Andrew who gave us a great overview of the cars that fit our needs. He was patient, knowledgable, and very helpful. It was our firs We were greeted by Andrew who gave us a great overview of the cars that fit our needs. He was patient, knowledgable, and very helpful. It was our first car buying experience that was no pressure and stress free. We would definitely come again and recommend Wilsonville Subaru to friends and family. More

Thank you! This purchase was an excellent overall experience. This is a vibrant dealership that puts the buyer and the community first. Working with our sal This purchase was an excellent overall experience. This is a vibrant dealership that puts the buyer and the community first. Working with our salesman was smooth and easy. I would definitely return for future needs. More

Pleasant, easy and stress free Jacob was not pushy, very knowledgeable and made the process very easy. I have had poor car buying experiences in the past and this was the opposite. Jacob was not pushy, very knowledgeable and made the process very easy. I have had poor car buying experiences in the past and this was the opposite. He was really understanding and intuitive. Felt like he was on my side the entire time. He had strong relationships with other staff members which made the paperwork move much quicker. 10/10! More

Brian Young- Wilsonville Subaru This was my very first car buying experience. I was nervous when I arrived but as soon as I met Brian, it all went away. From beginning to end I knew This was my very first car buying experience. I was nervous when I arrived but as soon as I met Brian, it all went away. From beginning to end I knew I was in good hands he guided me and my girlfriend through the paperwork, what to expect, and answered every single question. He spent all day with us until he knew that I knew I was going home with that car and that was amazing for me. Everyone at Wilsonville Subaru was outstanding, smiles and politeness everywhere in the building. If you are a beginner in the car purchasing world or just want someone you can trust I suggest you go to my main man Brian Young, you won’t regret it and you will love the car you drive off the lot with- Connor M Doden More