Wilson Toyota of Ames

Customer service at service center was terrible. Had a 3:00 appointment and was there over 2 hours for a tire rotation! Had a 3:00 appointment and was there over 2 hours for a tire rotation! More

I have been in the sales industry for nearly 30 years. Wilson Toyota met every expectation from top to bottom. Taybor went out of his way to make sure the customer was taken care of. You should be proud o Wilson Toyota met every expectation from top to bottom. Taybor went out of his way to make sure the customer was taken care of. You should be proud of your organization !! More

The service quality was good. It was timely and I was informed of the progress. It was timely and I was informed of the progress. More

As usual I brought my car in for service and they were on time through explained the service done and how the check points stacked up. No over selling only what is needed and on my way Pleased as usual time through explained the service done and how the check points stacked up. No over selling only what is needed and on my way Pleased as usual More

Wanted to charge me 2500 dollars for 250 dollars worth of parts a complete ripoff parts a complete ripoff More

We were greeted by the friendly staff and our vehicles were serviced in a very timely manner. were serviced in a very timely manner. More

Wilson always gives great service! Both in sales and in the service department. Dan Wolf is an excellent representation for your company. Both in sales and in the service department. Dan Wolf is an excellent representation for your company. More

Overall great customer service. A few areas that could you improvement would be when driving into the maintenance garage. There was no one to direct me what to do after I pulled in A few areas that could you improvement would be when driving into the maintenance garage. There was no one to direct me what to do after I pulled in (yes it was busy but when isn’t it). I could see employees through the glass and could tell that they were avoiding eye contact probably. After waiting outside my car for a few minutes someone came up and asked if I had helped and said that someone would be with me shortly. Waited a few more minutes and someone asked me again and gave me the same answer. Overall it didn’t bother me all that much; I think though I would have had a better experience if I knew what to expect when I drove in. I think a sign could fix this problem easy.(If their are signs and I overlooked them than I would recommend making them more obvious). The other thing that made my experience a little anxious was that I came in for an oil change; was told I had a nail in the tire that needed repair; which I gladly accepted to have patched. But it took two hours to do all that and it made me think that I may have agreed to another service without fully understanding. My suggestion around that would be communicating more often. Maybe have a timer to touch base with each customer at certain intervals ex:45min and say something simple to reassure them the correct service is being performed and nothing new has come up. Ex: your schedule oil change and tire patch is going as expected, thank you for your patience. Anyways overall great experience and great customer care but I did have a moment of confusion and anxiety while there. More

Arrived to my appointment early, got right in and service was completed before my scheduled appointment time. was completed before my scheduled appointment time. More

I was very pleased with the service I received. Everyone was very pleasant and our wait was what she said it would be. Everyone was very pleasant and our wait was what she said it would be. More